Megabus.com

Complaint: ***
I am rejecting this response because:my
hand and arm was inflamed and shoulder continues to be in pain since that timei did not travel on dates paid due to injury and local *** police have been made aware of my losses and injury
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I could understand this response if you had a disclosure right on the site pertaining to the connecting ridesHowever, to suggest people read your policies is ridiculousEven if you have a note that says "if you're connecting bus rides we prefer you to call" or something to this effect would keep down confusionHow many people have time to sit and wonder if you're going to be late or have the decency to call ahead to other busesMost people traveling from *** to *** are connecting to go somewhereI now see you don't care and this empty apology means nothing when I see numerous amounts if complaints on this companyI will be sure to never allow myself or those around me to get in a position that we ever have to use your service again as your CS practices are sub par to say the leastKeep your apologies and pray God treats you as you have treated your so called valued customers over the years.
Regards,
*** ***

Unfortunately at this time we are unable to compensate you for your lost itemYou have been in contact with our lost and found manager who expressed the situation to youAt this time we are unable to offer further assistanceOur customer service team is no longer able to assist you for your claim has been denied per our terms and conditions

Great Looking Silver Rounds, and Super Fast Shipping

Complaint: ***
I am rejecting this response because: the reason I missed my bus was because it did not arrive on time as it shouldThe fact that I was there in the exact same stop my email informed me let's me know that no bus had it should had been there at 8:10am I was there until 10amAnd to this date your "escalation team" has yet to call me backThreeUstomer service reps stated they'll have a "escalation team member" call me back and no one hasEven when I called to speak with a manager the rep told me a manager can't help me and hung up the phoneSo again, my *** bus wasn't there on time and I would like a full refund for this inconvience and extremely poor customer service.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Nice company great to deal with and the prices are great

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending itplease tell Megabus, that I will NEVER buy another ticket in the futureI would rather pay more money and take ***In addition, as I said , had YOUR employee tell me over the phone during the first phone call that I needed documentation, I would have gone to the DrI wasn't given this information until several days later when I had to call back because no one had the curtesy of replying to my email ( the employee during the first phone call told me to email customer service) by the time I was told I needed a dr note, I was feeling better so there was no point in going to the dr at that timeNever Never Never again will I ever set foot on a Mega bus
Regards,
*** ***

I do apologize about the inconveniences this has caused youPlease be advised that in our terms and conditions we state that at times we may use a substitute service to complete our journeysAs an apology, we have refunded you for your reserved seat feePlease expect the refund to be processed
into your account in 3-business days

Refund was processed

We are compassionate to such unfortunate events and we generally do deviate from our policy of non-refundable fares in such circumstancesHowever, you stated your friend had an emergencyWe require supplementary documentation, such as an obituary or hospital documentation to go forwardTravel Insurance Companies would also request such documentation to process any claim for a refund or trip rescheduleSuch requests are standard practice and fortunately a reflection of what is needed to prevent fraudulent claims and pecuniary loss in today's societyYou can forward the documentation via Revdex.com or you can fax our corporate office ***

I have made many purchases from SDBullion and couldn't be happier Timely delivery, eash to navigate website, great customer service, and the some of the best pricing I've been able to find on silver I have recommended them to many friends and will continue to do so

Complaint: ***
I am rejecting this response because:
I would like to have this case re-openedI made the mistake of accepting to respond to the request for the reservation numberNo solution has been provided.
Please let me know if you need any additional information from meThank you,
*** ***
Regards,
*** ***

Please be advised our service did arrive an hour and minutes behind scheduleUnfortunately, we are only able to offer a one way complimentary ticket for future travelIn our terms and conditions we recommend passengers leave at leave hours in between connection and in this case the client
left less than an hourI have provided the information in our terms and conditions below. megabus.com offers approved connections and will guarantee customer’s travel to their final destinations These approved connections are available for sale on the megabus.com website and will only require one search and one reservation for travelmegabus.com does not guarantee connections non-approved routes reservations where multiple reservations are needed to travel to the final destinationIf passengers decide to make a non-approved connection, then we require that you allow two hours in between trips to account for any delays that may be experienced

I can not say much about SD Bullion CoIt,s just that every time I had a question they been extremely patient and detailedI,m not an expert and still confused a lot, but, thanks to SD Bullion team, I feel much more cofident nowThey price is hard to beat, they shipment are fast and they keep in touch making shure everything is 100%

Reservations can be Traded In up to hours before your scheduled departureIf you fail to trade in your ticket up to hours before your scheduled departure you forfeit your ticketYour ticket will no longer be valid and you would have to purchase another ticket

Complaint: ***
I am rejecting this response because:
Megabus' statement, "We are only able to offer a one-way complimentary ticket for future travel," is incorrect. As an autonomous business, you are entirely capable to provide whatever compensation to passengers you choose, particularly when you break your contract and "materially fail to provide the advertised service." I understand if, as a customer service representative, you only have limited authority to offer the refund you rightly ought to give, but in that situation you should forward the case along to a manager who does have additional authority. At some point the company should either provide a refund or state, "We choose not to give you a refund despite patently failing in our responsibility." That is the termination point I would accept
Regards,
*** ***

Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowWe apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration
that your experience has caused youI have forwarded your complaint to our Operations Manager who is responsible for investigating these types of issuesI can assure you that the appropriate measures will be taken to avoid a reoccurrenceYour patronage is important to us, and we hope you will continue to give us the opportunity to serve you again

Refund was processed $