Megabus.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have not received my refund I would like a refund for not being allowed to board the bus and unexcpectable customer service
Regards,
*** ***

Complaint:
I am rejecting this response because: background-">I apologize I am delayed on responding to Revdex.com re: complaint #placed on 2/13/involving the company "Megabus"
The company claimed they refunded me and provided a free ticket/trip --- I have yet to see this in my bank acount or any manner of this claim
If you can again follow up with Megabus I would greatly appreciate it
Regards,
Renee Bluml

My son and his friend had reserved tickets to travel from Baltimore to NYC todayDue to a traffic accident miles from the parking lot where Megabus departs from, they did not arrive until 8:49amI contacted the company at 8:am to inform them of the accident, that they were on their way along with possibly many other patronsThe representative I spoke to took my number and said she would contact management and I would get a call back in a few minutesNo call ever cameThe bus was scheduled to depart at 8:50amThe accident brought out the police who forced a detour resulting in an arrival that was not within the 15-minute time Megabus asks passengers to arrive inAs a result of showing up late, but still BEFORE the bus's departure, the ticket agent SOLD their reserved seats to standby customers, saying that this is in the policyThis is not written anywhere in the policyThis is the only thing noted on their policy:
Customers are required to be at their departure point at least minutes prior to the scheduled departure timeThis allows megabus.com drivers to board customers in a timely manner avoiding any delays that may impact on the departure of the vehicle
The company owes my son and his travel companion a full refund! Due to an appointment in NYC, they were forced to drive themselves as the next bus would not have gotten them into the city on timeThe company earned not just their money but another $(roundtrip fares for passengers)
This company should be OUT of business! They have zero integrity and horrific customer service

I ordered some gold coins on their website I mailed a check and received am email when the received my checkAfter an appropriate time span for the check to clear, I received exactly what I orderedTheir prices are about the best you can find on the web

Please provide me with the phone number you wish to be contacted on in order for us to give you a call and further assist you

Nice floks to do biz withAlways a pleasure to deal withThank you much for the products that people want.Always the BEST

I have repeatedly been given a wide selection of precious metals with low premiumsThe cost of shipping remains constant and ship times are very promptI highly recommend this site to all gold/silver stackers

Thank you for providing your phone number for us to be able to research the callWe have located a total of callsThe first call was made at 8:49am the agent stated the bus is on its way to wait at the stopWhile the agent was talking the phone call was disconnectedThe second call was made at 9:06am the agent said he couldn’t find anything on the bus being lateThe agent placed the passenger on hold then the phone call was disconnectedThe third call was made at 9:22am the passenger stated to the agent that another agent said the bus never came(I was unable to locate the call where the agent stated the bus never came.) The agent asked for the reservation number to better assistThe agent stated to the passenger there is no information referring to that situation on that bus at this timeThe fourth call was made at 10:14am from a young lady using your phone numberThe passenger was inquiring about the 10:00am serviceThe agent stated there’s no information on this service running behind scheduleThe agent also stated sometime the service runs a few minutes behind due to trafficHowever, when our services are running on time, when a passenger is calling one of our call centersThe agents will not be able to find any information on the serviceThe first service *** arrived at 7:48am and departed at 8:30amThe second service you purchased 6/7-*** arrived at 9:16am and departed at 10:01amAll services running arrived and departed on timeUnfortunately, there will be no compensation for this matter

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
I accept the business response, however, don't believe it should take that long to investigateI spent the night in a subway station because I missed my train From my viewpoint, their lack of timeliness and communication and accommodation put a sour note on my father's day tripI could've driven to NY faster
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Very prompt and reliable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
Regards,
*** ***

SD Bullion has very good prices, they give a cash discount (I usually pay by personal check since I'm in no rush to receive the gold or silver that I ordered) & they have low shipping costsThey also seem to have excellent customers serviceI've been using them for over a year, maybe years & am very happy & would recommend them to anyone

Excellent company to deal withAlways quick to respond with inquiries and great service (competitive prices with fast delivery)I have done business with them at eight times and never a problem

SD Bullion is a reliable, trustworthy, well organized company The numerous personel I have talked with on the phone over the last few months have been friendly, knowledgable, and go the extra mile to answer my questions We continue to consider them our number one company in their field

I have done business with SD Bullion for over years and have always been treated in a courteous and professional manner Shipments have been in a timely manner and pricing compares very favorably with other like businesses

I do apologize about the inconveniences this has caused youAfter investigating this concern by looking into your account, I was able to confirm you were not charged an additional $to change your reservationYour ticket was changed as a courtesy without a fee due to you calling shortly after
making the purchasePlease provide me with the telephone number you called from so we can review the calls and determine if the agent followed proper procedures when assisting you

We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you As an apology we would like to offer you a 50% redemption code that can be used towards future booking. You will be receiving a follow up email which will include information regarding your redemption code. Redemption codes can be applied to your order using the option on the megabus.com website located in the basket section. Please be advised that you can use multiple codes to pay for your orderOnce applied any remaining balance on your order must be paid with another methodRedemption codes are valid for one year from the date of issue.Please note: Each redemption code is only valid for a single transaction and any unused value will be forfeited. The amount you receive in redemption codes can be used towards our booking fee

This was an overall great experienceAfter being recommended to this company I was very pleasedThey are friendly, knowledgeable and professionalWe have since made multiple purchases from themGreat job

I apologize for the inconvenienceI've investigated this matter further and according to our records the service was stuck in heavy traffic due to an accident on the highwayThe driver also ran out of hours and another driver was sent to finish the service which took hour and minutes. As
an apology we would like to offer you a 25% redemption code that can be used towards future bookingYou will be receiving a follow up email which will include information regarding your redemption codeRedemption codes can be applied to your order using the option on the megabus.com website located in the basket sectionPlease be advised that you can use multiple codes to pay for your orderOnce applied any remaining balance on your order must be paid with another methodRedemption codes are valid for one year from the date of issuePlease note: Each redemption code is only valid for a single transaction and any unused value will be forfeitedThe amount you receive in redemption codes can be used towards our booking fee