Megabus.com

Complaint: ***
I am rejecting this response because: I have tried on numerous occasions to contact them to no avail Left continuous messages and not one return call other than we can't do anything
Regards,
*** ***

Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowWe apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that
your experience has caused youI have forwarded your complaint to our Operations Manager who is responsible for investigating these types of issuesI can assure you that the appropriate measures will be taken to avoid a reoccurrenceYour patronage is important to us, and we hope you will continue to give us the opportunity to serve you againPlease allow 7-business days for an agent from the escalation department to contact you

The client was given one way complimentary tickets for future travel

Complaint: ***
I am rejecting this response because: Megabus is playing a game with me They sent paperwork to *** stating that I placed the charge, when in fact I did not charge any ticket I want my money returned to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Unfortunately no compensation can be given for we confirmed the bus departed on time by our GPS tracking system

It appears the refund that was processed on our end was negated because the passenger called his credit card company and disputed the chargeMegabus no longer has control of the fundsThe passenger must
wait for his credit card company to finalize their investigation

Complaint: ***
I am rejecting this response because: I feel it's unfair & dishonest My son was left stranded with no money because of
an incident that happen on his way to the bus beyond his control The next trip to NYC would of been acceptable, I am not asking for money back
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Megabus materially failed on its advertised service to convey me to my destination in a timely manner, dropping me off more than hours
late due to an incompetent driver's mistakes that was entirely under Megabus' control. I request a simple refund of my fare, not a complimentary ticket to ride on the same service which made me miss my flight and suffer its repercussions. I am so disappointed in the management of Megabus, they are transparently providing a substandard service with no apologies
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

I do apologize about the delay you encountered on one of our servicesPlease be advised we were having mechanical issues and a replacement bus was sent and departed the bus lateAfter investigating this issue, we were able to confirm that you have already been refunded in the amount of $on
7-19-which is the amount you paid for your reservationAt this time, we are unable to assist you with further compensationA refund of the ticket is the only compensation we are offering passenger per our internal compensation policy

I apologize about the inconveniences this has caused youAfter investigation, your bus was delayed due to trafficWithin our terms and conditions it is specified that we do not compensate for delays outside of our controlWe understand arriving into *** an hour late was troubling for the
rest of your trip but unfortunately we are unable to compensate youWe strive to provide an on time reliable service but at times other factors are contributed to our time in which we do not have control overPlease accept our apologies for the issues this has causedAt this time, per our internal compensation policy, I am unable to honor your request of a refund

One of the best online price, speedy service, discreet and secure packaging and secure deliveryVery pleased!

Complaint: ***
I am rejecting this response because:I called the number you sent me in the email, but did not get my issue resolved. I am so frustrated at this point. I think this is so wrong. I would like my money back in my account
Regards,
*** ***

Great company to work with! Great customer service and quick safe shippingGreat communication through out the whole buying process

If you are looking for 1oz silver bullion bars for as close to spot as you can get them this is your placeVery fast delivery and alternative payment methods! Highly recommend

Our insurance carrier *** has been requested to contact you

I have made multiple orders from the ***On at least one occasion I had close to a $order lost in the mailThe SD Bullion team was so greatI did have to wait to be sure the order was truly lost, not much, a few daysI got to tell you, my gut was in a knotThat's allot of money for meSD Bullion set my mind at ease, I was offered a refund or replacement merchandiseTheir insurance handled everythingIf you are looking for no frills, with awesome customer support this is itThe products are top quality with silver and gold from many mints around the worldYou can get product notification when something is out of stockI've bought Ammo through them as well, and had no problemsYou get tracking with each purchaseYep, I think I found my Bullion dealer for life with this company
Disclosure: I was asked by the company in an email to rate them with The Revdex.com, but I received nothing in return except what I would have gotten anywayExcellent service and productsThanks, ***

Complaint: ***
I am rejecting this response because:
My ticket was for Louisville Kentucky, that's where I was leaving, there isn't any buildings or facilities that mega bus owns
again, you are sending me the wrong information.
I was left in the cold without a ticket to get to my destination and no place to turn because mega bus doesn't have anywhere for customers to goI would like my money back
Regards,
*** ***

After waiting minutes for the late bus passnegers were notified by the baggage loader the bus will be 3-hours late and MegaBus does not pay him overtime and he is going home
Megasbus sent out an email HOURS after the bus was suppose to be there telling us to stay there and the bus will be there soon (mind you it was low 40's outside)Well, I was already in route back homeMegabus does not want to refund the ticket but offered a free rideI do not need to ride Megabus anymore nor do I want toI have had many tickets that were not able to be refunded to to their policy SO THE FREE RIDE OFFER IS NOT REALLY FREE IS IT!?It has been bought and paid for many times over by many customers!