Megabus.com Reviews (1193)
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Megabus.com Rating
Description: Bus Lines
Address: Union Station, Washington, District of Columbia, United States, 20002
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I apologize for the inconvenienceHowever, the only compensation being offered for this time frame of a delay is a 50% redemption codeUnfortunately, there will be no further compensation for this matter
I am very sorry that you were unable to travel due to your hospitalizationTo provide you with a refund we would need a doctors note or a copy of your discharge papers that advises date you were admitted and discharge
Or at least your discharge
papers.Once we received these documents we will gladly refund your moniesYou may fax them to *** or respond and send them with your response back to us through the Revdex.comHope our feeling betterMegabus
I've had multiple orders all be processed quickly and at a good price to boot I'll be ordering again from SD soon
*** was refunded
I found them to be efficient and they sent me a excellent product very fast
Thank you for your follemail I received on May 21, regarding
my Megabus complaintYou told me to reply within days, but I decided to let you know what has happened before the days has expired
On May 14, I received an email apology from Megabus/Coach USA representative *** *** North East Customer Service SupervisorShe apologized for my inconvenience, and agreed to refund my $for my trip from Chicago to MemphisI noticed this refund to my account on May 15,
She also agreed to mail me a check in the amount- of $as my reimbursement for my Greyhound trip from Chicago to MemphisShe simply asked me to forward/attach copy of my receipt, and my mailing addressI did as she requested via email, but I have NOT received payment as of todayI have attached the same copy of my Greyhound receipt to this email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Please provide me with the phone number you called from (your number) in order for me to research the call and better assist you
An agent from the lost and found department will contact the client
Complaint: ***
I am rejecting this response because:It is unacceptable for
my possessions to be lost after contacting Megabus's customer service minutes after departing the busHow is there no system in place to notify the bus driver of the issue? It is unacceptable that I had to call their customer service times with wait times almost as long as two hours and never talking to anyoneWait times of minutes or more with no response was the common theme to the point I would decide to hang up and try again The only other time I got ahold of someone when I called the service acting as a customer interested in buying a ticketNot a customer who is in distressed who lost all of his most precious possessionsHow can a giant suitcase go missing after I reported it immediately? Am I suppose to believe it vanished in thin air, fell of the bus, left in an alley way? What can I do or Megabus as a company do? maybe have a direct phone number to the bus for each ticket? Some new system has to be implemented to prevent this matter in the futureI wish the Revdex.com help me in this matterI truly believe I have done everything in my power to solve the matter at hand and Megabus as a company has failed to provide a proper and ethical customer service in dealing with this matter and cases similar to mineI again request either my possessions be return to me or to be properly compensated for my losses.
Regards,
*** ***
Our records shows that you were at the wrong stop location and missed your busNo refunds or credits can be given in instances where customers miss their bus. Unfortunately we will not be able to honor your request for your second reservation, your reservation can't be cancelled or refunded
after it's been purchasedYou can only change your reservation for a fee up to hours before the time you are scheduled to leave
Love SD Bullion! Their prices are the best and with their excellent customer service, and fast delivery they can't be beatHighly recommend
Reservations with megabus.com may not be refunded or canceled as per our terms and conditions
Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowWe apologize that you received service that prompted you to contact us with a
complaint, and we regret any inconvenience or frustration that your experience has caused youI have forwarded your complaint to our Operations Manager who is responsible for investigating these types of issuesOnce the investigation is a complete an agent from our escalation department will contact you. I can assure you that the appropriate measures will be taken to avoid a reoccurrenceYour patronage is important to us, and we hope you will continue to give us the opportunity to serve you again
My daughter tried to get on the bus last night from Charlotte NC to New York MIndful that my daughter had rode the bus twice to VA and never been question bout her age she is so the driver would not let her on the bus I would not have purchase a third ticket if I knew she had to be I called customer service and spoke to reps and they adv I could ask someone to accompany and bus driver still denied rideI spoke to a supervisor and they will refund any money or give a credit for a tripNot understanding about where they drop ball I also took responsibility for not knowing Just bad customer service
SD Bullion was extremely helpful Their staff was knowledgable, efficient and pleasant to work with
Complaint: ***
I am rejecting this response because: Megabus did "fail in its delivery of service"My service was cancelled and I was inconvenienced
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I incurred additional expenses due to this business failure to provide the purchased service and require compensation outlined in this complaint
Regards,
*** ***
Josh N***, was very well spokenMrN*** explained the program in great detailHe made me feel very comfortable about the program, and safeI have a lot of concerns for identity theft, Mr.N*** made feel and trust this was not the caseMrN*** took a lot of time and care to work with me and my husbandI am looking forward to the assistance from your programThe very thought of be almost free of debit in years or less is amazingI have been drowningI have been trying to figure this out on my own for yearsI truly pray to our Lord Jesus Christ this truly going to happenWhen all this is completed in years I will be the first to advocate your program
SD BULLION is the best place to get the best deal on silver bullion anywhereBest shipping The best company out therePeriod
have had more than a few transactions with sd bullion fast delivery, great service
would recommend to everyone