Megabus.com

Please provide us with a reservation number to better assist you in this matter

I'm so sorry to hear thatWe would like to investigate this concern on your behalfPlease provide us with the reservation number or order number so we can further assist you

Complaint: ***
I am rejecting this response because: This is ridiculous what occurred I will never recommend this business to anyone I am contacting my local news stations and taking this to social media (*** *** ***)if compensation does not occur
Regards,
*** ***

Revdex.com:
I am looking forward to seeing your resolution because I have not seen a proper one yet!
Regards,
*** ***

Still waiting on the bus you said that was minutes away...the same bus that was two hours late in DCThe same bus that broke down in NC at 1am...the same bus that you all said were sending an empty bus from Fayetteville in minutes that has turned into HOURS!
Oh and the minutes you said to wait the most recent time? Was an Hour ago
Soooo, yeahLets have a run down
Late to get us...?
Broke down...?
Had to wait outside of a hotel for and a half hours before customer service even opened...?
Lied to multiple times when we did get through...some reps guaranteed we'd be picked up in 60-minutes...others said 3-hours...both being way off...?
Telling us to get our bags together because y'all are mins (then minutes...then 15mins) away...?
Telling the news reporters that y'all were minutes away...?
Still lying and being wrong...?
Still waiting as I type this...?
Waiting to see the story on your negligence on the news from ABC ...?
Now the only thing needed now is a refund...?
I had high hopes for y'all when y'all came to the Carolinas
WelpSo much for thatHuh?

Please be advised we were in contact of the dispatcher who monitored your journeyWe are able to confirm that your bus departed on time and from the appropriate locationNo compensation can be given at this time

I do apologize about the delay you encounteredAs compensation we would like to offer you a 50% redemption code for you to use on a future trip with usYou will be receiving a separate email containing the codesUnfortunately we are unable to honor your request of a refund per our internal compensation policy

Great buying experience

Complaint: ***
I am rejecting this response because:
The matter has not yet been resolved by msO
Regards,
*** ***

Please be advised prior to entering any credit card information our website informs you that any remaining credit not used within the same transaction will be forfeitedAlso the amount you are given to trade in is only the amount you paid for the reservation excluding the booking feeTherefore you
must pay for the fees out of pocketThe money can only be used for the cost of the reservation alone prior to adding the booking and trade in fees

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Unless they went to an address different than the one specified on the email, I can promise that those two buses were in fact, not at the bus stopI literally have a picture taken of my girlfriend at exactly 10:01am of us at the correct location as referred to in the email, with no bus there! I am more than willing to show this evidence if askedMy girlfriend and I were at the correct location from 8:15am-11am, where the bus usually comes every time, and neither of the two buses ever cameAnd when I called Megabus at 915am for status of the 830am bus, they told me that with the information I gave them (my name and reservation #) they had no bus on record leaving for *** from ***
Regards,
*** ***

Megabus.com reservations are non refundable per our terms and conditionsAs compensation we are offering passengers a redemptionUnfortunately we are unable to honor your request of a refund

Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowWe apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that
your experience has caused youI have forwarded your complaint to our Operations Manager who is responsible for investigating these types of issuesI can assure you that the appropriate measures will be taken to avoid a reoccurrenceYour patronage is important to us, and we hope you will continue to give us the opportunity to serve you againPlease allow at least 7-business days for an agent from the escalation department to contact you

This is top notch company with great prices on their products and excellent service in delivering what they sellI can see them having repeat customers because people are looking for a bargain and not being ripped off by over pricingMy only regret I have is I wish I would have bought more when I purchased from them

Complaint: ***
I am rejecting this response because: because of the bus delay I have wait long at night with girls and have a take a hotel and carHow could you just compensate for all what the Megabus have doneThis is not fairWithout intimating prior how could they cancel the bus and we waited for long hours at nightThis should be taken seriously
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: The Megabus Company is not being honest again by saying the bus was hour & minutes late The bus was three (3) hours late arriving in Louisville, KY on the departure date My story can be authenticated by contacting the other passengers who also waited outside in Louisville, KY for three (3) for the late arriving Megabus Revdex.com please investigate my story and you will find it truthful Again, I am requesting my full refund because the Megabus policies support full refund for the bus arriving three (3) hours late
Regards,
*** ***

This was my second order with SD BULLIONI called to see if they would match some Morgan's from another companyThe individual that assisted me was excellentWe had a great conversation and he obviously knew his job and the marketMy order was placed, shipped and received without a hitchPacking was great and product was excellentTHANK YOU***

Please be advised over passengers boarded our services on this dayPlease verify where you were waiting for our bus

SD Bullion is always a pleasure to deal with After many purchases from them I can say that I have never had a problem and will continue to do business with them in the future