Megabus.com

Horrible experienceBought roundtrip ticket for my year old who was visitinf her brother in MiamiShe gets to her departure location, along with about other passengers and waits over an hour for the busAfter it doesnt show, I call customer service and she tells me that the departure location has changedShe said an email would have been sentWhich we never receivedSo she rhen tells me the only way my daughter can get home is to wait hours for the next bus and purchase another ticketI said so you changed the location entirely without proper notification and aremaking no effort to make up for the situationShe said yesSo I asked to speak with a supervisor and she told me there is not further information my supervisor can give youI said I would like to speak with a supervisor and she said there is no one available for me to talk toNeedless to say we have to purchase another ticket for my daughter to leave hours later, arriving in at 11pmAnd this time she does receive an email stating the bus is going to be between 60-minites lateShe now has no idea what time to get to their for fear they wont be as late as originally expected and they will leave herNow she will be arriving around 12:30amThis was such a horrible experience with a company that obviously has no regard for how they treat their customersI will make it a point to tell everyone I know how horrible of a company this is

Horrible. That's is the least best description in can give concerning mega bus,
Apparently megabus is not aware of common carrier law. The policy reflects that. So to make it clear I was a passenger on the bus : Cleveland to New York. Bus stopped at rest stop. Driver advised 10 minutes. Driver saw me , so did other passengers . However, Driver decided to not exercise reasonable care and had me chase after the bus towards the highway. I am a lawyer and well versed in common carrier law. I knowa policy means little. So resolution is fire the driver. Or take responsibility for the actions of the driver :poor hiring poor training poor training in how a common carrier is supposed to interact with passengers. Im not paying for the ride. /so I guess you will have to come after me, Court is always the best option for me,

First time using mega bus I put all of my info in for a ticket. there was an error message saying I did not have reservation because info was input incorrectly. The message also said my card was not charged. When in fact my card was charged for the trip and the return trip, 63.00. I am filing a complaint with the Department of Transportation and demand an investigation. Mega bus is stealing from consumers. I received a text from my bank alerting me of the 63.00 deduction Mega bus took from me with out issuing a ticket. Back to Amtrak and Grey hound. I will be sure to tell everyone I meet about this experience.

I got a very good price on Silver Eagles and the shipping was very fastThe coins do not appear to have been picked through, all are beautiful
Thank You!

I have had a great experience with SD Bullion Every turn has been great Shipping is always ahead of schedule, prices are reasonable, and communication is not an issue I have and will continue to trust SD Bullion as a top notch business

Passenger was given the remaining of the refund on 2/20/Total $was refunded

[I accept the results but Megabus need to invest in customer service training for their agents, they are the rudest bunch of individuals i've ever had to encounter in a business Thank
you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I reviewed your account and noticed your complaint was forwarded to our escalations team for further investigationPlease allow approximately 7-business days to receive a response from this department for they must undergo a thorough investigation in order to further assist you

Complaint: ***
I am rejecting this response because:
My mother was publicly humiliated twice for lack of accessibility on both tripsI feel she is entitled to at least a minimum round trip accommodation for the inconvenienceShe paid for a round trip and should get that in returnMegabus failed to accommodate her needs and disability on their endThey should be held accountable for it
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I called *** on 10/6/and spoke to a supervisor by the name of Mr*** ***He said that Megabus did not issue any credit for I think this is ridiculousI did not authorize Megabus to charge my account I want the entire amount put back in my account. Thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because I WANT A REFUND ON MY CARD!
You all have issued a refund on my card before, and it is highly likely I will not use you all again because of your inconsistent and unreliable schedules & lousy customer service
Regards--***

SD Bullion has been an excellent company to do business withThey are "on top of it" when it comes to customer service, communication and pricing

Complaint: ***First off, I understand that it is the customers responsibility to make sure they have their reservationBecause of this, I spent many many hours and days attempting to locate itBecause of poor customer support and possibly a problem with your system I was not helpedA customer can only try for so long before they must start thinking of other ways to get homeHopefully you can understand.I was told by multiple people that *** *** owns Megabus and therefore is associated with each otherIn fact, after asking for an investigation of the situation through a Megabus SpecialistI was contacted by a man who ultimately told me he was not responsible and unable to assist me furtherHe then disconnected the callI immediately called back and to my surprise, it was a *** *** number, which only proves my point that you should have been more willing to help me or at least transfer me to someone that couldIn the end, no matter where the mix up was, I should have been better assistedAlso, I did in fact check my entire mailbox for any email with *** *** and/or MegabusThe only email I received pertaining to my travel plans was the only info I had to go off ofThe email never mentions Megabus, only *** *** multiple timesHopefully you can see how one my think his/her reservation would be with *** ***Hopefully you could see how this shouldn't be deemed the customers faultHopefully you do something to make sure this never happens again
Regards,
*** ***

I love SD Bullion ,the best prices with a great staff to help you!! I have dealt with a lot of dealers and as far as I'm concerned SD is the Best

Great customer service
Prompt delivery of order

Complaint: ***
I am rejecting this response because:
I was never contacted by Megabus and told to forward the towing receipt to them, but I will do so as soon as I am able
Regards,*** ***

I have been doing business with SD Bullion for the past two years, and I have recommanded them to friends and familyThe have always met or exceeded my expectationsThier customer sevice is very goodIf stars is the highes rating, then I give them that I look forward to further orders with them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: *** Unfortunately at this time I am unable to accept this answerAs the passenger, I went above and beyond what should have been neededIf passengers are responsible for the reservations they do not receive, Megabus/ *** would be able to scam all of its costumers of their hard earned cash without repercussionsNo business should be allowed operate this waySimply isn't right.
Regards,
*** ***

My kids were stranded in Toledo, OH after purchasing a ticket through Megabus The bus was supposed to arrive at 4:am but did not show up until 5:AM which meant they would miss their second bus Bus drivers were not helpful in providing any information on alternative options Called customer service (term used lightly) for them to say well you are going to miss your connecting bus When we asked for a supervisor they stated, "supervisors are not available over the phone" My kids are stranded and out $ Such a horrible experience and so disappointed that this company treats people in this manner