Megabus.com

I do apologize about the inconveniences this has caused youPlease be advised we were able to confirm that there was a delay in our serviceAs compensation, passengers were given a 50% redemption code to use on their next journey with usPer our terms and conditions, reservations are non
refundable and cannot be cancelledAt this time we are unable to honor your request of a refundPlease accept our apologies for the disruption in your service

SD Bullion has the lowest prices on some of the hardest to find coinsI find them to be very customer oriented from order placement to the shipping processThey are my go to place for my silver needs

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

The client was sent an insurance claims form on 6/23/

Complaint: ***
I am rejecting this response because: the response simply ignores the facts I presented that prove my claim, and instead simply denies wrongdoing.
Let me restate the facts: 1) I purchased an e-ticket on Megabus.com, 2) the e-ticket stated that all busses operated by Megabus.com departed from the stop on *** *** *** between *** and ***, and that riders should be at the stop prior to departure time, 3) there was no indication that the bus for which I had purchased a ticket on Megabus.com was not operated by Megabus.com, so I was present at the *** *** *** stop minutes before the scheduled departure time as instructed by the ticket, and 4) I missed the bus anyway because, in contrast to the instructions on the email sent to me, my bus departed from another location
Accordingly, Megabus.com is liable for selling me a ticket that instructed me wait not at the bus stop and therefore miss my bus, and should reimburse the cost of that ticket It's pretty simple, now stop stalling and either admit liability or admit that you'll continue to deny my claim regardless of the underlying factsEither one will do at this point Seriously, this has got to be one of the worst customer experiences I've ever had, I've already told all of my friends and colleagues of this experience
*** ***

One of my favorite bullion websitesLowest prices and quick shipping

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed a missed call from them but they didn't leave any voicemail at alli called them back and nobody pickup the phone and also I left a voicemail to ask them if they could call me backbut I still got no response until now
*** ***

I do apologize about the inconveniences this has caused youPlease understand when you purchased your reservation you had to agree to our terms and conditionsWithin these terms and conditions you will view that our reservations are non refundable and cannot be cancelled but they can only be
traded in (changed) up to hours prior to your reservationWithout documentation we are unable to assist you with compensation

Complaint: ***
I am rejecting this response because:I continue to wait for an actual response, rather than nearly a month of being told to wait
Regards,
*** ***

We have found SD to be a company that does what is says, giving quality service and productTheir representatives are knowledgeable an helpful, going so far as to absorb the re-delivery cost when a delivery service claimed that our address was un-deliverable

I apologize about the inconveniences this has caused youAfter investigation we were able to confirm we were experiencing delays with your serviceAs an apology, I have provided you with a redemption code valued at 100% of the original reservationI can assure you all measures are being taken to
ensure this doe not reoccur

I have purchased bullion for years, and SD Bullion is without a doubt the finest company in the bullion businessThey are fast, trustworthy, and carry only the finest bullion productsTheir customer service ace, ***, is always there if You have any questions about the status of Your order, and she will always help You with anything that You needIf You are purchasing coins, or silver or gold bullion, go to SD a Bullion firstTheir prices are always the lowest, and the products always arrive in perfect conditionTrust Me, I have been buying for years, and You can do no better than The Silver DoctorsThey are without a doubt the best in the business *** *** Upstate New York

Complaint: ***
I am rejecting this response because it has not been resolved
253, 253);">Reservation Number***
Regards,
*** *** ***

Please provide us with the reservation number for the journey you were trying to changeAlso please inform us of when you were trying to change the reservation

Complaint: ***
I am rejecting this response because:
So what is to be done about this? As of right now Megabus is rapidly losing my business based on performance and communicationIt seems like headquarters cannot even get
in contact with its branches, and I think it is safe to say New York City is one of its major branches considering the number of routes and passengers that go to the cityMy trip was on 12/16/and was supposed to be at 6:but was delayed all the way to 8:if that helps
Regards,
*** ***

Passenger was already assisted on 2/25/with the remaining of the refundWe apologize for any
inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please note per our terms and conditions, once completed reservations cannot be canceled or refunded, but they can be traded in for another journey up to hours before your original scheduled departure in which fees applyUnfortunately, there will be no compensation for this matter

Please be advised you have been contacted by the lost and found department through email todayPlease respond to their email for further assistance

Please be advised per our terms and conditions it states that passengers are responsible for ensuring they have their reservation confirmation email which is needed to board the busAfter reviewing the call, you contacted our customer service department and informed them you purchased a ticket with *** *** not megabusBased off the information you provided our agent they could not assist youThe agent needed to be informed you purchased a megabus reservation and you informed our agent you purchased a *** *** reservationTherefore, our megabus agent was unable to assist you if you stated you purchased a reservation with *** ***If you received an email with your transaction information you would have received an email with your confirmationPlease check your spam and junk folders for the emailAt this time we are unable to honor your request for compensation as previously stated from our management team