Megabus.com

My son was traveling to Virginia like he usually does by bus, however this time the lady at the bus pick up asked his age, he said 16 she told him he could not travel as the Megabus has a rule you have to be 17 or older. I was not asked his age when I bought the ticket , but asked when he was boarding the bus. Every other bus company rules are 15 and up to travel alone . The lady at the bus said I would be refunded . When I call they tell me that it was in the 5 pages of terms and condition o the last page and I cannot get a refund, Quote the customer service ( I should have read all 5 pages ) . I feel scammed out of my money. Cause they do not ask age when I buy the ticket but ask after it was purchased . Just trying to take hard working single mothers money. The last time I travelled I was not allowed to use my 4 year son booster seat for safety , they made me put it under the bus. That was my first experience which was awful and now this . I guess traveling safer is not better it is just a headache. The customer service on the phone is horrible as well as they do not do anything but refer you to send an email. If I wanted to send a email I would , however they give the option online to talk to someone or send email . HORRIBLE CUSTOMER SERVICE

Please provide us with the phone number you called from and the date that you called so that we can review the call. As well as the email address you used to book the reservation.

Complaint: [redacted]
I am rejecting this response because: Your internal policy notwithstanding, the redemption codes (totaling $25) that you offered do not equal the total amount of the $28.25 I paid to make a reservation. I do not believe I should have to pay an extra booking and/or facilities fee to make another reservation. I hope in the future you do revise your policy because you have lost a customer.
Regards,
[redacted]

Please provide us with the reservation number related to your complaint so that we can look into the matter.

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Revdex.com:I called on two days, May 25 and May 26 from the number [redacted] My email address is [redacted]
Regards,
[redacted]

[redacted] was refunded for the double booking

First and foremost please accept our apologies for the troubles caused by the delay you experienced with us. We strive to provide an on time reliable service and when we fail all measures are taken to prevent reoccurrence. We can understand if this delay has altered your persepctive on us....

Therefore, as an apology, we have provided you with a 100% redemption code which will be sent to you in a separate email. We hope you will give us the opportunity to serve you again.

Our records shows that you have been compensated for your trip from NYC to Albany. We were not able to locate a reservation for you from NYC to Washington. In order for us to review your complaint, we will need you to provide us with your reservation number for this service.

Complaint: [redacted]
I am rejecting this response because: First, the redemption codes I received are not a refund like I requested. Second, the amount does not total the entire amount I paid for the reservation: $28.25 (including the booking and facilities fees). Once again, I request a full refund of the payment method I used of the $28.25 I paid because it should be up to me to determine whether I want to try another booking with Megabus again. This would give me no choice but to book a reservation again.
Regards,
[redacted]

[redacted] was refunded for the cancelled trip on 5/31/2018.

Please understand that onces purchased reservations are non refundable. As per our internal compensation policy we are unable to honor yourrequest of a refund. The only form of compensation being given to all passengers who experienced the significant delay are redemption codes. While I understand this may not have been the resolution you were seeking, I can confidently inform you that we will be taking precautionary measures to prevent this indicident from reoccurring.

I apologize about the inconveniences this has caused you. Please understand that we strive to provide an on time reliable service and when we fail we welcome all the feedback to improve our company. Safety is always a top priority and we remedied the concern as swiftly as possibly. While I...

understand the redemption code that has been offered to you is not the compensation you were seeking or expecting but unfortunately per our internal compensation policy this is the only form of compensation we can offer you. I can assure you all measures are being taken to ensure this does not reoccur.

I apologize about the delay you encountered on your recent trip with us. Unfortunately, per our internal compensation policy, we are unable to honor your request of a refund. The redemption code that has already been sent to you is the only form of compensation we can offer.

Please understand in order for us to further assist you we would need your complaint details.

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Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted] complaint number [redacted]

SD Bullion delivered good services and fast results.

I apologize about the inconveniences this has caused you. Please understand, connecting reservations regulations are stated in our terms and conditions. Please understand that we are unable to make allow the feature you are suggesting for not all reservations are connecting. We expect all our passenger's to review the terms and conditions prior to agreeing to them at purchase. Unfortunately, at this time we are unable to honor your request for reimbursement. Please accept our apologies for the treatment received from our customer service department. We would like to identify the proper individuals and provide proper feedback to ensure this does not reoccur. Please provide us with the phone number you used to contact us so we can review the calls and rectify this concern accordingly.

Passenger was offered a one way complimentary ticket for future travel due to the inconvenience.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please see the attached [redacted] Receipt as requested to receive reimbursement for that as well.  
Regards,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: It's clear MegaBus is making flase advertisements! They even said it in this email. I demand a full refund or that my data plan be covered for their false advertising.
Regards,
[redacted]