Massage Envy

These guys did absolutely awesome! Friendly, fast, and made sure I had everything taken care of that I needed taken care of! Will definitely be using again on my next move!

This is my second move with Firefighting’s Finest and they did an amazing job again! Shaq and Greg were fun and professionalThey moved quickly and got the job done in less time than estimated

Quick, professional and reasonableThanks for making it so easy

It appears this has been resolved and my membership cancelled I will let you know if this does not take place in June when they usually take out funds.Thank you,*** ***

We have used FFMS several times and each one all the guys have been very professional and courteous They call and keep you up to date on what is going on I highly recommend them and will definitely be using them again in the future!

Very professional from beginning to endGuys worked very hardNo complaining and great suggestionsVery helpfulHighly recommend them for your move

Before you schedule an appointment, realize that your appointment time means nothing to Massage Envy and they have no respect for your schedule
I scheduled a couple's massage days in advance at 4pm as a one year anniversary celebrationI got a call thirty minutes before our appointment stating that someone underage came in for a massage, and that Massage Envy did not realize that said customer was a minorDue to company policy, the minor could not be massaged until there was an adult with them, so Massage Envy waited on the adult to come, then placed the minor in the couple's massage roomI was asked to switch to separate room massages, which I turned down for obvious reasons; if we wanted separate massages, we would not have scheduled a couple's massage, especially to celebrate our anniversary
I reminded the worker on the phone that I had called in advance to schedule this couple's massage for our anniversary, stated it didn't seem fair that my husband and I would be punished for circumstances that could have been avoided, and asked what could be done to make the situation rightMy husband had already taken off work early so we could enjoy our peaceful and romantic massage together
The only solution Massage Envy came up with was to ask a massage therapist that was already home from getting off early, and to push back the appointment an hour after I had scheduled it initiallyWe realized how much it would affect our massage to have someone that had already checked out of work mode for the day, come back in and do an hour's massage, and did not want to punish that therapist for his/her company's incompetenceWe also had other previous engagements at 6pm, so that option was not possible for usIt was not fair to ask us to push our entire schedule back because of a mistake on Massage Envy's behalf
There was no remorse shown on the other side, other than a fake, insincere customer service basic of "Oh, I'm sorry" and no actions to even attempt to make it rightHad Massage Envy offered some sort of incentive (free facial, hot stones with massage, essential oils, 50% one of our massages, etc...) we would have been more willing to work with their screw-up, and I would not be writing this complaint
As it stands, my husband and I scheduled a couple's massage to celebrate our one year anniversaryMassage Envy's incompetence and complete lack of respect for their client's scheduling made what would have been a relaxing and romantic evening into an evening of anger and disbelief of terrible customer serviceUsually if a mistake is made on the company's behalf, they will do anything to make it right, not just a superficial apology and inquiring of a time to rescheduleMassage Envy completely disregarded the fact that we had scheduled our couple's massage days in advance to celebrate our one year anniversary, not just as a usual event
I am not pleased with this Massage Envy due to the poor way in which this situation was handled and the lack of respect shown to usI wanted to let the public know to not expect their massages at the time scheduled, no matter how far in advance you called or how special the occasion is, even after letting Massage Envy knowMight as well just make it a wawhen you have spare time

Such an enjoyable set of workers with a great sense of humor, work ethic, and respectWe have used their services in the past, now present, and definitely in the future!

***,
georgia;">*** *** had an appointment on 8/14/After her appointment, before checking out, she enrolled in our Wellness ProgramThe Business Manager, ***, went over the Wellness Membership Agreement with *** initial each paragraph and signed the 12-month agreement *** was given a bonus month of member benefits, meaning her first membership dues of $wouldn't be deducted until 9/14/and following on the 14th of each monthWe also waived the Enrollment Fee for her.
Her first membership dues ran on 9/14/On 9/23/2013, we received a fax from *** to cancel her membershipThe Business Manager made many attempts to contact ***On 10/08/2013, *** was finally contacted and informed her cancellation request could not be approved since she was in her initial 12-month termThe manager offered the Freeze Benefit for the maximum months due to ***'s personal finances***'s membership was frozen for the billing dates of 10/14, 11/14, 12/14, 1/14, 2/14, 3/
After the month freeze, her account tried to bill on 4/and her card was declinedWe have made many attempts to reach out to *** to pay the past due payment of $ 179.97 (4/14, 5/14, and 6/14).
Per our membership agreement, "We reserve the right to collect at any time any delinquent or outstanding balance(s) that have not been paid for any services provides or fees owed" "You agree to notify us promptly of any changes of your membership data."
Attached is her signed Wellness Membership AgreementAdditional terms and conditions can be found at http://www.massageenvy.com/membership/membership-terms-and-conditions.aspx
If you have any further questions or need anything else, please let me know.
Thank you,
*** ***
Business Manger

To whom it may concern: It was brought to our attention that *** *** submitted a complaint on 7/21/regarding an issue with an online gift card purchaseWe have reached out to the customer via email and offered to assist him with his requestWarm regards, Massage Envy Franchising, LLC

I was very pleased with the firefighting moversThey were very polite, and very hard workingTook vey good care of all my things as if it was all fragileThey were excellent at the jobI have already signed to use them again for another move

I found everyone with Firefighting Finest Moving to be professional and helpful The young men that came out were very hard workingThey completed the job quickly

We just moved locally in the ATX and we hadn’t moved in 18yrs from our first home so I was not excited about choosing a moving companyBoy I and so happy I did my research and chose these moversThe man team showed up on time and was very respectful and considerate of our belongs! They asked questions and actually had a system of placing items in the truckI highly recommend this company!

The firefighters that moved me today was awesome, very nice and treated my furniture like it was theirsThey wrapped everything and was very careful, I would recommend them to everyone I give them stars!!@

I found both the packers and movers very professionalThey worked quickly and thoroughlyThey thought of some things I hadn’t and made sure everything got packed and on the truckI have not found a single thing damagedWhat impressed me the most was how no matter what I brought up “Not a problem” was what the answer wasI was extremely stressed and they helped me to survive the move

Absolutely wonderful experience! The guys were so nice, professional, and efficient! The whole process, from requesting a quote to the actual move was effortless on my partWould recommend to anyone!

I have used FFMS times in the last months, each time they were prompt upon arrival, work delingently for the task at hand, polite, courteous and hard workingGreat value for the money

The crew was excellentThey were on time, respectful of my home and propertyIt was a very long day, but they kept their cool and worked very hard to see the job through to my satisfactionI recommend them and would use their services againThank you!

Adam and his crew were great They were very friendly, efficient and careful with the items I would definitely recommend FFMS to others

The Firemen did an awesome job moving me for the second time I would recommend them to anyone in a moving situation Thank you