Massage Envy

Nice, polite, courteous hard workers My father had a medical emergency during the move The movers calmly called and relayed medical informationEven finishing the move while we rushed to the hospitalWe are very pleased with their work We would use them again

Being told I had longer to use up hours I had paid forI was told I had till September, so I did not book extra appts
I decided to cancel my contract with Massage EnvyMy contract was up in August andI was told I had to give them days,(at least)noticeI gave them this on July I asked employees twice when I had to use up my hoursI was told on different occaisons that I had one month after my contract expiredWhen I was in yesterday, Aug.25,I was inforned that I only had thru todayI was called by a manager on Aug and asked if I was ok with my membership canceling, which, I answered , 'yes'.I could not come in today to use any of my hours as they did not have a convenient time for meI would just like to be able to use the hrsI have paid forThe therapists and staff are always courteous and I have no complaints about the service when I am thereI just think this policy is not rightThey are cheating me out of money that I spent

These guys are the best! I've used them twice now and both times were excellentThey were very quick and efficientBoth times I had to make an additional stop at a storage unit and that was not a problem at allThey took great care with my belongings and moved stuff around if I needed them tooI would highly recommend them!

We can't begin to say how much we appreciated this serviceChase & Thorn were friendly, polite & HARD-WORKING!! They went ABOVE & BEYOND to make sure our move went carefully & smoothlyParking was out of their control & they had to move their truck several times for others' access-they did so apologizing to us every timeWhen they moved our items into new location, they spent time setting up bed frames & mattresses for usWe are a retired couple & this was an unexpected service & surpriseThis meant SO MUCH!! Management needs to know how lucky they are to employ these gentlemenWe hope they are rewarded for their talent & great representation of your business!

These two months men were truly amazing! I will never use another moving company besides them again!! This company is professional and so fast!

April 15, 2017To Whom It May Concern:The Statement received on the April 14, letter to our office is incorrectThe Member was called a few times to let her know that her card account was in suspension (meaning her credit card on file either expired, etc.) The Complainant called to get a
Massage and a facial with a friend, I am the Clinic Manager and I was left a note that the women was very rude and crude on the phone with my front desk associateMelissa did notice her account was suspended and let her know that on the phone and gave her the proper protocol in regards to Massage Envy Policy.I called the Complainant when I returned into the office and stated the same proper protocol, if a member account is in suspension then she/he needs to bring it up to date with a current credit card in order for the account to be open for appointments/sessions*** *** was not very nice on the phone and would not let me speak, understand frustration but was trying to be helpful and she was not having any of it*** *** was using vulgar language to my associates and has been very disruptive to the office.As Always we are just following proper protocol and Company policy.If you have any further questions please call ###-###-####Kindly,Jim MClinic Manger

These guys were great! They were polite, helpful and efficient I would definitely use their services again and refer them to friends and family

Overall, I had an awesome moving experience from start to finishNic at the Fort Worth office helped set up a well thought proactive plan for my move The packing and moving teams were very professionalThey took excellent care of my belongingsThey were energetic and very positiveIt was obvious they had a lot of experience in the jobAlso, the team leads were excellent communicators

Firefighting’s Finest Movers are fabulous....I every wayCoordinating details over the phone, changing dates and times....nothing is a problemOur movers, Michael and Blake, were completely professional, communicated with ease and efficiently, and executed the job without a hitchAnd beyond that, we simply enjoyed working with them! There really should be more than stars!

We have used FFMS twice in the last six weeksThey are thoughtful, careful and extremely courteousWe have had two excellent experiences with their moversWe highly recommend them

I have spoken w/ Ms *** regarding her cancellation request but none was ever received from herI provided the correct contact information that she may submit her cancellation request

The crew was very courteous and professionalThe process of setting up the move was seamless

Revdex.com Serving New Mexico and Southwest Colorado Jefferson St NE Ste A Albuquerque, NM 87109 Phone ###-###-#### Fax ###-###-#### Dear Revdex.com: I am writing you regarding a complaint submitted to the Ventura Place locationThe ID
reference is ***. As I stated earlier in our conversation, we have already refunded this particular customer the full amount he requested on the day he came into our clinicWe also called his home location and asked them to pull his member service back to their location, per his requestWe called this customer the same day this complaint was filed and informed him that he had been refunded the full amount requested and had his member service pulled back over to his home locationI, myself, also called this customer about a week later and informed him, again, that we had refunded him the full amount requested and had his home location pull his member service back to the home locationHe has yet to return either call. As far as we can tell, we have done everything we can to rectify this situationPlease let us know if you need any additional information from usThank you. Sincerely, Massage Envy Ventura Place 885o Holly Ave NE Ste H Albuquerque, NM 87122 Phone ###-###-#### Fax ###-###-####

Complaint: ***
I am rejecting this response because:
I spoke with the owner on Thursday and she informed me that she would try to process the refund againThe card you have on file is STILL ACTIVE and has not been cancelledI have it in my wallet and used it yesterdayAdditionally, no one has tried to contact me via phone or email since my last phone conversation with the owner on ThursdayI welcome you to try again and I will provide you with the full card number AGAIN if you reach out to me.
I do not consider this issue resolved and will continue to pursue it
Regards,
*** ***

Jacob & crew were greatVery personable, courteous, knowledgeable & hard workingGot the job done in record timeHighly recommend Firefighting’s Finest

I used your services about a week ago and it was awsome! The men were very gentle with my thingsMade sure everything was secure, time efficient, respectfulIt's not easy moving with kids under the age of but they sure did make it easy for me! Thank you will definitely recommend and use again

I moved my daughter from Fort Worth to Dallas and used Firefighters Finest Moving and Storage IncI would highly recommend using this company for all of your moving needsNic Trujillo was great with calling me back for a quote and keeping in touch with me before the movers got to my placeJoshua Neal and his man crew were very professional and nice getting to both places on time and doing a great job with moving heavy pieces of furniture and boxes without any damage

We are very disappointed with this companyWe notified them that a deep scratch was found in our new wood floor - two days old - after our moveSince then we have been going back and forth with estimators, excuses, and bad customer serviceThe general manager says we are "under investigation." When the gentlemen they hired to replace the floor could not give them the bid they "wanted" the waiting game beganThe last we heard, we are waiting for the manager of the move to come to our property again to assess the damageA very poor product, from a poor companyWe are extremely dissatisfied with the serviceWe certainly will not recommend to anyoneWe do not believe they deserve an A+ rating

Great moving company ! A+++ rating Highly recommend

Very friendly and professional service from initial call to when the work was completedI would call them everytime I move