Massage Envy

Excellent serviceHighly recommend

I love these guys! I've used them twice now within the last months and they are professional, show up when they say they will, work efficiently and quickly and are considerate of the contents they are moving and your home They are true professionals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is a great moving company They were on time, they followed up with confirmations of the move date, the called minutes ahead to confirm they were on their way and I mean on the dotThe movers (Benny and Junior) worked collaboratively, both were very nice, respectful and did a great, great, great job! You can tell that these employees were well trained with a high expectation of customer service and satisfaction Thanks for doing a great job guys! Suzanne H

I am the owner of Massage Envy Whitefish BayUnfortunately, I received a letter from you todayregarding Ms ***Thank you for the opportunity to explain our side of the situation.Ms *** did indeed book an appointment last weekOn 7/at 3:26pm she called to book anappointment
because she had received a gift cardShe booked her appointment for 7/29/at6:30pmFollowing are comments from my Front Desk Associates which illustrate how rude Ms***was and that she seemed determined to bully her way out of paying the cancellation fee from thebeginning:7/29/Per ***- She called around noon and wanted to delete her appointment, *** told her thatwe will charge her half per the cancellation policy which she was aware of, being a previous membermw7/30/Called and was very upset because her card was charged $(same day cancellation) and wasscreaming at *** saying that she never booked an appointment and we over charged her and we need todelete her out the system because she is not a member with us anymore***a told her that we willgive her a call back and *** was continuing to scream on the phone and told *** not to call her back ifwe needed to get into contact with her, she wants someone else to call herAfter *** hung up, andfigured out everything I (***) called *** back to get her side of the story to refund her the$She explained everything to me and I was trying to work with her, I asked her if she got areminder call and she said yes she did but it was not her responsibility to call us to Jet us know it was ourmistake so we need to handle the situation betterShe then goes to say" You better take my name outyour system because I will report fraud"As I was trying to talk to her, she constantly kept cutting me offso I was not able to explain to her about the friendly reminder calls and that it was our mistakeShethen said" This is stupid, you are stupid and this is very unprofessional" I replied "sure thing", she thengoes to say "that was a very dumb mistake you just made, I am going to let all my friends and post onmy facebook how unprofessional this company is and how you all are" and I replied "sure thing, I willrefund you and you will be all cancelled out our system"She then started screaming "I'm not doinganything, it is not my fault, this is whoever booked the appointment fault" I said "I understand that and Iam sorry about the miscommunication" and she screams "You're right your sorry but you should havebeen sorry since the beginning"-mw***7/30/*** *** is RESTRICTED from WFB locationIf she really wants to get in for amassage, she is REQUIRED to talk a manager before bookingIf there are not managers available, thenyou ARE NOT able to book the appointment-mw***8/Received a letter from the Revdex.com from *** stating that she did wanted a refundand unauthorized use of her credit cardI see that her refund went through on 7/We have removedher cc information from the fileTBWe do our best to accommodate people, especially being in the wellness industryHowever, manypeople these days seem very angry and feel that they can bully us by yelling at our associatesMs***was typically not pleasant when she was a member so unfortunately this is not unusual behavior for her.Our cancellation policy is necessary because we turn away business and could have filled the spot jf shehad caned hours beforelast minute cancellations do not allow us an opportunity to rebook and thenthe therapist goes without payWe charge the cancellation fee because the therapist is on reserve forthat client and the cancellation fee allows them to get at least some pay for their time.Please note that we have taken the following course of action:7/30/- Her account was refunded $258/3/- All cred it card information was removed from our files.Again, thank you for the opportunity to share our side of the story.Regards,

Fantastic companyHas moved me times now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Terrible management! rude and unwilling to cooperateI asked the owner to transfer my membership to a diff location and she said yes and will take daysdays pass still nothingThey refused to transfer itI had appointments going out months with a great therapist for med and I was told I needed to have my membership cancelled and restart at new locmgmt at Hudson made a mess of things, was a complete jerk in everywayAnd When I said I planned on cancelling in days and retaining my existing apptsThe mgr charged my account one monthly membership fee and inturn cancelled all my appointments off the schedule and refused to allow any use of appts at my paid member discount for the immediate day period which I was entitled toHe then gave orders at both Hudson and Stillwater locations to refuse any inquiry by phone or email and No appointments allowed for meThe guy is smug and wrong and needs to learn ethical business practicesTheir employee turn over rate is very high and below mgmt workers all complain about most managers thereThey also keep problems from the ownerAnd I think she is cluelessOne employee was in trouble for having me speak with the owner by phone early on and my asking the owner to transfer my membershipBEWARE, ITS A MONEY GRABBING BAD CREW RUNNING THE BUSINESS

Very positive experience from start to finishThorough checklist before moving day to ensure a realistic quote and correct materialsWe have moved three times in three years, and this company is by far the best we’ve used

*** *** and his wife had initially signed up for their month membership on their first visit, September *** As the membership agreement states, you are billed the same day for each of the monthsHis billing date is the *** of each month, meaning he would need to come at the
end of each month in order for him to be entitled to his service(In example, if he wanted to come in on October ***, he would need to pay out of pocket because his October payment hadn't gone through yet) *** and his wife did not use their services in December and January, but being that our membership allows unused services to be rolled over into the following months, they were able to catch up on their unused servicesI had emailed him his exact history of his membership, clearly indicating his uses as well as his payments, as well as verbally explained it to him via phoneThey both currently have one service entitled to them, until t heir May payment goes through, which is on the *** of MayMaking it only service available, not 2.
He wanted to transfer one of his wife services to a guest they wanted to bring in for a massageHowever if they were to transfer one of her services to that guest, that would leave her with no services for herself, making her pay out of pocket before May ***s payment

Excellent from scheduling through final placement of belongings! Exceptional service

The movers were very efficient and pleasant to work withEven though it was raining my belongings were wrapped in such a way that they were delivered in excellent condition and dryAlso the price was reasonable

Impressive movers could not ask for any better professionals We are ecstatic no problems no complaintsArrived on time and didn't stop! So glad we went with your team Those young men were excellent
Firefighting's Finest Moving & Storage is a great company!!

The most professional, efficient, and courteous, company I've worked with to dateI have moved MANY times and by far best experience everI recommend whole heartily

I can’t say enough good things about the moving experience on the day of September 14, The movers arrived as scheduled at 9:am (not a minute late) and proceeded to get to their work of assessing the items to be moved, preparing the items, and communicating with me all through the processThe two movers were both professional in their work ethic, communication and empathy (yes, empathy)They were aware of the anguish I was going through to move my mother to a Memory Care facility and were very careful in moving the items and communicating with my in a calming mannerI would recommend this business

Dear Revdex.com,We have received your letter with ID *** and are handling this dispute with the clientHer charges were a result of an auto payment set up in our system and will be refundedThank you for your timeBrad P***Business managerMassage Envy

*** came in on September 15,and filled out a form to cancel her membership*** did a chargeback for her September final payment that was processed on We were unable to process her cancellation due to her account not being current after the chargeback was
filed. We have tried to resolve this issue with *** multiple times, she has chosen to not work with myself or the staff at Massage Envy Maple Grove to solve this issueWe have reached out to Ms*** on many occasions Once the September dues are paid we can cancel her membership and she will have days to use any hours on her accountPlease reach out with any questionsThank you

Very friendly and professional from the initial phone call to the end of our move Movers arrived on time and showed up looking well groomed and professional with matching work shirts (and none of our crew smelled like cigarettes which was appreciated)! Moving crew worked well together and were very efficient with their time (which was also important since you pay by the hour), but they also were VERY CAREFUL while moving our belongings Reasonably priced and worth every dollar spent Should we ever move again, our only stop will be Firefighting's Finest Moving & Storage, Inc.!

Awesome prices and awesome movers! They did a great job

My husband purchased a $gift card for a massage at this establishment as a gift for me I had tried several times to redeem this card or services but each time I tried to book they said they did not have appointments availableI asked for information as to a list of available appointment times and they actually REFUSED to provide this, saying that it was a HIPPA violation I called and explained this was absurd and that I wanted to speak to a managerI spoke to a "Derek", explained my situation, my frustration, and that after months of trying to guess when they are available I would simply rather have my money refunded for the gift cardHis exact words were "that's not going to happen" This company has taken our money but made it impossible to obtain the prepaid service