Massage Envy

We were very impressed with the work ethic and manners displayed by Parker and Jacob during our moveThose are two hard-working young menThey were polite and attentiveWe could not have had a better moving experience and have already referred them to another individual

Outstanding service and quality workEasy to work with and very prepared packers I would highly recommend!

Stars...I have moved many times and this was the best experience I have ever had with a moving company The young men were professional, experienced and took great care of my furniture and property Not one item was damagedHighly recommended! Kevin K

My family members have used this these movers times in the last months Every move was done quickly and professionally We are very satisfied with their service and will call them again if the need arisesevery move was

THE BEST movers in Ft Worth!Top notch! Professional! Courteous! Very Organized! Attention to detail!! THE BEST moving experience we have EVER had! Highly recommend to EVERYONE!!

The crew was excellentThey were on time, respectful of my home and propertyIt was a very long day, but they kept their cool and worked very hard to see the job through to my satisfactionI recommend them and would use their services againThank you!

This is in response to a client issue involving *** *** with Massage Envy*** *** was given Credits by another member who cancelled their membershipThis membership was cancelled over years ago and the procedure when cancelling membership is there are days to use any remaining
Credits, after the days these credits expireAlthough these credits were "gifted" to her, these credits still fall under the day expiration requirementThis is also covered in the membership agreement when the member first signs a contract with Massage Envy as well when the client cancels the membership.I hope this helps to explain this matter, please let me know if you have any questions.Business ManagerMassage Envy-Leesburg

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@massageenvy.com
Client was contacted yesterday and offered additional time at no charge to utilize prepaid services on her accountWe
have scheduled the termination of her membership per her request and authorization for May 5, This issue has been resolved according to our account notes on fileThank you

The clinet was refunded on October 17th @ 5:PM for the total amount of $The refund covers the followingJuly 14th, - Membership dues of $54.99August 14th, - Membership dues of $54.99September 14th, - Membership dues of $54.99October 14th, - Membership dues of
$60 November 14th, - we have waived the membership dues for this month in order to give the client time to procure proper medical documentation to submit to us to complete cancellation of membershipWe need this documentation prior to December 1st in order to ensure there is no payment of membership dues for month of December

Firefighting’s Finest Movers are fabulous....I every wayCoordinating details over the phone, changing dates and times....nothing is a problemOur movers, Michael and Blake, were completely professional, communicated with ease and efficiently, and executed the job without a hitchAnd beyond that, we simply enjoyed working with them! There really should be more than stars!

The guys were very goodThey did an awesome job

FFMS move our household last month We had a great experience with them They showed up on time, worked safely and efficiently and were very careful with our household goods They met every request and need that we presented them Great group of guysWe have had corporate moves This was the best move experience we have ever had

The crew was very courteous and professionalThe process of setting up the move was seamless

Good Afternoon *** ***
I wanted to formally introduce myself to you, I am the new
clinic administrator here at Massage Envy *** *** *** I have looked over
your accounts and found the reason why there was a ongoing charge of $49,
We
have refunded the months that were charged after the cancellation should have
been processed in DecWe can also verify that we have cancelled both
accounts and there will be no further chargesIf there is anything else we can
help you with please don't hesitate and give us a call or send me an email
Thank you,
*** ***
Clinic
Administrator
Massage Envy Spa
*** * ***
***

During a recent move, one of the employees of Fire Fighter's Finest dropped and broke my neon signI was told by the guy that dropped the sign, who was also the team lead, someone would contact me in a day or two and that they would replace the itemAfter a week went by without hearing from anyone, I started callingI was told that I needed to file a claim by emailing pictures to their claim department, which I didA couple weeks later someone finally called me to tell me that they would pay $to replace my $signI told them that was not acceptable and they were going to have a supervisor call me backI never heard from the supervisor despite several other phone calls over the last couple weeksI just got off the phone with another supervisor that told me it was their fault, they own it, but that they are unwilling to pay the cost to replace what they admit was caused by their negligence

I can’t say enough good things about the moving experience on the day of September 14, The movers arrived as scheduled at 9:am (not a minute late) and proceeded to get to their work of assessing the items to be moved, preparing the items, and communicating with me all through the processThe two movers were both professional in their work ethic, communication and empathy (yes, empathy)They were aware of the anguish I was going through to move my mother to a Memory Care facility and were very careful in moving the items and communicating with my in a calming mannerI would recommend this business

Fire Fightings finest is the best moving company in Fort Worth! Ryan was an amazing crew lead and his whole team was super friendly and quick! They were respectful and took good care of my property! I will always use fire fighting finest for my moves

To Whom it May Concern:The Statement received on the May 4, letter to our office is incorrectThe Member was called a few times to let her know that her card on her account was in suspension (meaning her credit card on file either expired, etc.) The Complainant Emailed us sating we have never
called her and that she was dissatisfied with customer serviceIf a rember account is in suspension then she/he needs to bring it up to date with a current credit card in order for the account to be open for appointments/sessions*** *** was not very nice on the email, have attached a copy of the email with my response and a copy of her agreement.As Always we are just following proper protocol and Company policy.If you have any further questions please call ***Kindly,*** M***
*** ***,I have called numerous times and left messages for both you and your boss to contact me back regarding my account and the dissatisfaction of the services and customer service that I have been given by Massage envy and I have yet to hear from either one of youI have been senternails from you to contact the office, then why call and leave a message you fail to contact me back, This is very unprofessionalI reached out to your corporate headquarters as well as filing a complaint against Massage Envy with the Revdex.com.Thank you***On Mon, Apr 17, at 12:PM *** *** *** ***Good afternoon,! If you could please call our store at ***This way I can have full access to your account in front of me , while communicating with youThank youOn Mon, Apr 17, at 11:AM, *** *** *** wrote:Good morning,What is the issue? You all took $from Ine and haven't used the Thembership in monthsI should either be : refunded or you allows me several months of service,***On Mon, Apr 17, at 10:AM *** *** *** ***i Good Torning ***We are trying to get in touch with you regarding your massage envy membership! Please call us at ***.Thank you for your attention,Massage Envy*** *** *** *** *** ** *** ** *** ** *** *** *** ***Good Morning,I am sorry that you have been unable to gain access to a answer, I am the Manager and just saw this messageI did receive one yesterday as I was looking into your account before contacting youSo it looks like you signed an Agreement with Massage Envy on 4/15/for a Tonth agreement you should have received a copy of ityour last billing date is 04/f but because the credit card on file has declined we cannot process your payment and complete yout agreement that you signed, can not answer for past practice but I would be more then happy to help you resolve this issueWe do not do refunds for an agreement that you signed upon, if you wish to cancel your membership will be more then happy to do so once your account is brought up to being Current, you will have to put in writing that you want cancel days prior then the 16th of each month and then you will need to cone into the office and sigh a carcellation forthcan send all this infortation to the Revdex.com also so that it can be filed with your complaintAfter the cancellation policy has been signed you have days to use your Prepaid session after the 60th day they expire and you can not retrieve them.Let The know if I can help you out with anything elseThank you kindly,

Thank you for forwarding us this information and allowing us to respond to to this complaintFirst, The Revdex.com should know that we take every complaint seriously and aim to meet all of our customer's expectationshave completed my investigation and I am providing my findings as
follows.It is important that we pair all of our clients with the proper therapistBeatrice is a highly experienced, praised, requested therapistShe has been working as a therapist for many years and prides herself or helping clients with many different conditions and needsWhen Ms*** called to schedule her appointment over the phone we asked her several questions, as we do with all of our first time guests, to as her needs and suggested Beatrice as her therapist based on what she indicatedOn December 2n, Ms*** came in for a Minute massage with BeatriceWhen she arrived we provided her with our intake paperwork to fill out, then sat down with # for some time to best understand how to customize her session, She indicated several problem areas and was highly specific as to what her expectation wasThe Clinic Manager, ::::!!!!!!! was the associate who sat down with her and encouraged her to have an open line of communication with her therapist as to make sure she is most comfortable during her sessionExplaining the importance of communication is part of our business standards, given that every person feels pressure in a different way, we televery client to speak up about pressure as it is important to assure they are getting their desired pressureIn addition to explaining about communication, since Ms*** had several focus areas, Stephanie encouraged her to increase her session to a minutes session so the therapist had more time to focus or her requestsMs*** declinedStephanie Collected all of Ms*** paperwork along with her notes and then explained to Beatrice what the client's expectationsfèWhen speaking with Beatrice about the appointment she explained that she asked, as she is required to do so, Ms*** about pressure on multiple occasionsAt no point did Ms*** ask for more or less pressureBeatrice's SOAP notes also indicated that she addressed and worked the problem areas as described by the client and Stephanie.Following the sessionMs*** did not make lodge any complaint about her session, in fact she left an above average tip for Beatrice and leftShe called back shortly after and explained to Stephanie that she was still in some discomfort and was not completely relieved of her pain from just the hour sessionIn an effort to provide 100% customer service Stephanie asked Ms*** to corne back in and receive a complimentary 30-minute session since we did not meet her need during the first hourAfter she finished her 30-minute session she explained that she was feeling much happier and again left an above average gratuity for the second therapistAt no point did she express anything to the degree she is describing in this complaintI am sure the location manager, Stephanie would have addressed her issues and concerns at that time should such a complaint have been made, also am surprised that someone in that much pain and so grossly uncomfortable would not have said something or lodged a complaint after her Sessiðn, especially after being told to keep år open line of communication.At this point we have not received any word from the client that we did not meet her expectations outside of when she called after the initial 60-minute sessionWe provided her with a complimentary service (valued at $48) in an effort to meet her initial need and she expressed nothing but satisfaction as she left.Thank you,Jonathan C***

Fantastic serviceEverything was in writing and they showed up exactly as scheduledVery cordial and professional with great care taken