Massage Envy

Absolutely wonderful experience all the way around, from setting the move up with the booking agent all the way to them cleaning up and leaving us at our new home100% professional guys that were polite, respectful and as hard working as I've ever seenThey moved at a breakneck pace the entire time, probably one of the best experiences I've ever had with a service company!

My family used Firefighter’s Finest for my grandparent’s recent move, and they were exceptionalVery friendly, efficient, and careful

This was our 2nd time to use Firefighting's Finest and we were just as happy with their service this time as we were years ago They were courteous and professional and willing to help out in any way we needed

Firefighting's Finest did an outstanding job with our moveWe did not have any broken anythingThe packers wrapped dishes in both bubble wrap and paperBoxes were not too heavy and were well markedThe movers were equally careful and used both wrap and blankets to protect all big itemsBoth movers and packers called day of to confirm arrival time and were very professional, cordial and ready for any changesThey exceeded my expectations!

Firefighting's Finest did an outstanding job with our moveWe did not have any broken anythingThe packers wrapped dishes in both bubble wrap and paperBoxes were not too heavy and were well markedThe movers were equally careful and used both wrap and blankets to protect all big itemsBoth movers and packers called day of to confirm arrival time and were very professional, cordial and ready for any changesThey exceeded my expectations!

Great experience! I would use this company again Prompt, courteous,careful, and diligently worked the entire timeNo goofing offOn time!

Initial Business Response /* (1000, 5, 2015/04/18) */
When this client canceled and rescheduled the appointment in question, her account was suspended for non-payment due to the credit card fraud she reported to usMembers are not required to pay their monthly dues by credit card, though we do
need to have a credit card saved for the convenience of the monthly paymentsMany members choose to pay their dues by cash or check in-person prior to the monthly payment date, to avoid credit card useWe also offer the option to prepay for or months up-front, again to avoid monthly charges and credit card usePre-paid membership massages are part of the membership benefits, which are always available to members whose accounts are in good standing, per the membership agreementIf an account goes past due, then the account and services are rendered inactive until the account is current and the prepaid massages are automatically frozen; they are not lostAccording to notes in this member's record, the assistant manager in question, April, did not refuse service, she simply stated that the February payment would need to be paid prior to service to bring her account current so that the massage credits would be available for useIt was not required for this member to give a new credit card numberThis member is welcome to pay dues by cash or check, and she has not lost any of her pre-paid massages; they are simply frozen until the account is again in good standingWe are also not holding anyone's credit card "hostage"We were simply trying to bring the account up to dateThe letter she received was because the account went two months past-due when the March payment also wasn't made, a courtesy to let her know that accounts automatically go into a debt recovery attempt if it goes months delinquentWe would be more than happy to bring the account up to date and all of the prepaid massages would again be available for useI'm also happy to work something out with her on these payments, if she allows the opportunityThere was no malice in trying to bring her account current, as we make calls daily to any member whose account goes suspended, usually due to the rampant credit card fraud and security breaches in the world todayWe value our members greatly and we want everyone to be able to have affordable access to regular massage and facial services
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would just like my massage that I paid for refundedIf they do not keep my credit card hostage than why did they not allow me to come in for my masssage that was already scheduled and paid for??? This to me is not a fair way to do business I PAID FOR MASSAGES THAT I DID NOT RECEIVE*** the assistant manager told me and I quote "you may not come in for your appointment until we have a credit card on file" I would only hope the Revdex.com takes action on this so no other person would have to be abused in this mannerI was not delinquent when I made my appointment which I had already paid for! I only became delinquent after April told me I could not come in for my massageI had every intent on giving them a new card, which I was going to receive in the mailThis should have never happened to a client that had prepaidPlease instruct Massage Envy to return my two payments, so I can go elsewhere for my future massagesThey lost a good client and will not get any recommendations from me
Final Business Response /* (4000, 11, 2015/05/08) */
Again, I am happy to work with this member if she is willing to call the clinic and speak with the general managerNo one's credit card is held hostage and we are happy to allow her to receive a massage once the delinquent account is brought currentThere is no way to use a massage credit while an account is not in good standingPlease contact the clinic directly and I would be happy to speak with you
Final Consumer Response /* (4200, 18, 2015/06/01) */
I have not resolved this issue with Massage Envy as of yetI called and left a message for *** to call me so hopefully we will come to some agreement by end of day tomorrow 6-2-

The charge for was for a service that was received that dayThere was no credits deducted for putting the account on freezeI have all payment history to show this*** thought she had more credits in her account forgetting she had gifted one to her friendWe showed her the monthly charges
that day to show her there was no error which she looked at and then paid for her service that she receivedPutting the account on freeze was her choice and by no means are any credits every taken when done so

I received a coupon in the mail last week for a introductory massage price (no expiration date on postcard) for new clients of $ I went to the business location to inquiry about receiving a facial on the same day and to get information on all of their servicesI was told by the gal that with the coupon I could also get a $facial if done the same dayShe gave me a price sheet on all their services for me to reviewdays later I called to schedule both and was told they are not going to honor my couponI told them I was just in there discussing it and that it had no expiration date on the postcard couponThe manager said absolutely no and that the price would be $advertising at it's bestSo unfair to the tons of people that received this postcard in their mailboxIt was addressed to "Valued Reader" so it was generic

Outstanding service, this is our third move using these young men

Firefighters' Finest Movers did a fantastic job on my move! We went from the city to the middle of nowhere, filled two large trucks, and delivered into two separate buildingsEven managed a heavy upright pianoThroughout the work, these guys were a great pleasureHiring Firefighters' Finest was the smartest money I could have spent for our moveThank you for getting me through this difficult task!

Great serviceThe movers did a great job moving some office equipment for me

Initial Business Response /* (1000, 5, 2015/07/07) */
This client booked an appointment for Friday, June At the time the appointment was booked, we requested that the client put a debit or credit card, or a valid Massage Envy gift card, on file, in order to hold the appointmentThe client
complied
The client was told when she made the appointment that she needed to cancel at least four business hours in advance if she was not going to show upWe explained that if she missed her appointment, and we were unable to re-book the massage therapist with another client, that she would incur charges up to the cost of the service she had made an appointment forThat's the reason we required her to provide us with a credit or debit card
The client received a reminder call from us on June At that time, she did NOT cancel the appointment that she had scheduled for June When she did not arrive for her appointment time on June 19, we called the client to ask where she wasAt that time, the client told the employee who made the call that the client had "forgotten all about" the appointment, and would not be inThe employee who made the phone call took very specific notes about the client's comments during the call
Since we were unable to re-book the massage therapist with another client, we charged this client's card on file (on June 23) our lowest non-member rate ($49.99) for the massage that she missed
The client called to complain about the charge on June 30, but I reminded her that she had been told about the charge for not showing up for her appointment when she booked itShe said that she told us on June 18, when we made the reminder call, that she would not be in for her appointment on June But that is not accurateOtherwise, she would have told us that on June when we called to find out why she had missed her appointmentInstead, she admitted to my employee that she had forgotten about the appointment, and the employee made notes to that effect in the client's file
I did ultimately hang up on this client when she called on June But only after I repeatedly, and politely, told the client that I would not be refunding her for the chargeI had been on the phone with her for more than a few minutes, during which she repeatedly berated me and attempted to get me to engage in an argumentAfter telling her repeatedly that I would not be issuing her a refund, I advised that I would be hanging up, and politely said goodbye
There are Massage Envy locations in the StLouis area, and my location was the last one to request that clients to leave a card on file to secure an appointmentThe reason we make this request is that some clients (like the client in this case) make appointments and don't bother to cancel the appointment in advance when they decided that they won't be coming inOr, clients show up late for their appointment, and then want to leave without paying when they are told that their service needs to be cut short so that the therapist can stay on schedule
This is not fair to the business, and it costs the therapist money as wellWe don't charge clients who fail to show up for appointments or cancel on short notice, as long as we can get the therapist re-bookedIn this case, the client failed to show up, and the therapist did not get re-booked, so the client was charged

To Whom It May Concern: The message from the business says, "Response attached," and there is, in fact, no response in the body of the E-mail I have attempted to see if it's visible in other browsers or systems, and nothing I cannot accept a response or solution
when none is given Please advise on how to proceed.Best,Jewel B***

Excellent moving company! Packers were awesome,and the moversKailah and her team were so nice and efficient and got the job done quickly and on point! Movers were excellent as well! They made our difficult move much easier ! Highly recommend them!

Great company! I've used them multiple times and they are always professional, prompt and helpfulThe crew always go the extra step

I went out of town on business June 15th and returned on the 23rdUpon returning home I realized my *** was goneI thought my car was stolen because in January I went out of town and my *** was stolen off property, luckily I was able to get it backI soon found out the *** was not stolen but that someone in the office had my car towedI went to the office that Monday on June 25th to ask why my car was towed and Karen stated because the car had not moved in monthsI informed her that nowhere in my leasing contact does it state I have to move my car from one spot to another, the car did not have a flat tire, its registered and the car is runningI own two cars and I can only drive one at a timeShe became extremely rude and said that it doesn't matter if I have two cars, the car had not been moved so its being storedI said that doesn't make sense, how is the car being stored on property when I live here and both cars are on file and registered with you

Outstanding service and quality workEasy to work with and very prepared packers I would highly recommend!

Best company for packing and moving! Michael S*** and his team, including the ladies who packed our house, all the way to the actual move with Mason and his team; they were all friendly, professional, prompt and thorough I would highly recommend Firefighting's Finest for your packing and moving needs!

We have refunded the difference of $There was a computer error that occurred during the original refundThe membership has also been canceled and there are no services left in *** account