Massage Envy

They were amazingMovers were polite, respectful and expedient without being recklessVery reasonably pricedAnd they worked is in when they weren't sure they could

Kuddos to Firefightings Finest of Fort Worth! Great service & a great teamMy move went easy and the guys were awesome! Thank you Ross & TravisWould definitely recommend & use again
I can't tell you how pleased I was & grateful to those men that moved meI appreciate their fantastic service

We were very impressed with the three movers that provided us with service on April 8, They were on-time and very efficient The three men were very respectful to us as well as our belongings They worked together well to complete the job in an excellent amount of time We had no major issues and have already recommended FFMS to others The pricing was very reasonable and we were more than satisfied with the entire service
Thank you very much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
***,
First of all
I would like to thank you for taking time time to respond. Your efforts and those at the local Mission
Viejo locations to reach out to me are appreciated
As you know, since
my most recent “complaint”, I have received several phone calls offering massage
sessions and we were able to take one or more of those. While several of the calls came at a time
when we were unavailable to receive or return the calls within the time
restraints offered due to travel, etc., we have been able to accept some sessions. Thank you again for that. But please understand, I would like to be
able to call Massage Envy a few days in advance, and find openings. I had never intended my membership to be largely
limited to when it was convenient for Massage Envy.
Please allow
me to shed further light on my dissatisfaction with Massage Envy, and perhaps
clarify some elements.
My dissatisfaction
stems from the fact that my wife and I have been unable to schedule massages
with female massage therapists on the weekends, with our start times within
about minutes of each other. I have
tried to schedule such no less than fifteen times this past year with four to fourteen
days advance booking request, but was told no female massage therapists
available.
Is my request to be able to schedule massages
for my wife and I with female massage therapists at either Mission Viejo location
on the weekends, with our start times within about minutes of each other,
four to fourteen days in advance, unreasonable?
In your
response, you indicated that “As a retail spa business, the weekends
definitely book up quickly, as well as our female deep tissue therapists.”
Please note
that we do not require “deep tissue” massages
From what I
understand the two Mission Viejo locations schedule only a fraction of the female
massage therapists on weekends, as is scheduled during the week. Over half of the massage rooms are unused I would think that many working people would want
massages on the weekends. Staff at both
locations confirms that under-staffing of female massage therapists on the
weekends is an ongoing problem.
In your
response, you also indicated that you are “more than willing to allow you to transfer
your massages sessions to your friends and family (per the Massage Envy
transfer policy)” I spoke with
one of the location managers about his.
But what I learned is that the transferee would need to use the massages
within days or they would become void.
This seems somewhat disingenuous, as my wife and I have over unused
sessions. Is this day limit correct?
Lastly, I
would like to thank you for waiving two months membership dues. We did not ask for this, and I know it is a
genuine effort to provide customer satisfaction. However, the underlying issue remains that the
two Mission Viejo locations for whatever reason, are not providing the service
(availability) we seek, and were led to believe were possible.
Is my request to be able to schedule massages
for my wife and I with female massage therapists at either Mission Viejo location
on the weekends, with our start times within about minutes of each other,
four to fourteen days in advance, unreasonable?
Thank you,
*** ** ***

Hello,I am responding to complaint made to the Revdex.com on 9/20/reference #***I apologize for the delay due to my medical leaveThank you for being understanding. On 6/17/16, a month membership was purchased for Mr*** by his daughterThe dates on the agreement state the
membership term is 6/17/16-9/17/The agreement explains the membership benefits on page and are as follows: - One minute Wellness Massage session monthly.- Unlimited additional minute Wellness Massage sessions at a discounted rate of $39.99. On 9/6/16, client came into the McCandless location and received an hour massage sessionAfter the session, he was informed he owed $for the sessionIt was explained to him that the $charge is for each additional session members receive after they use their monthly sessionWe explained to the client that he had used all of his monthly sessions that were included in his membershipHe understood but stated he thought he had a month membership and had not been prepared to pay for his session that dayHe gave us permission to bill his card on file in a week or two when he would have the moneyHe was informed we would process the card when we process payroll (as we have to ring out the session to pay the therapist for his work)We let him go on good faith that he would pay and subsequently charged his card on the 12th as he had agreed At no time was client told his session was coveredClient's membership in not on auto-renew and expired as of 9/17/No future charges will occur. Attached is a copy of the agreement and membership terms along with Mr***'s billing history. Please let me know if you have any questions or concerns? Warm Regards, Lisa L***Business ManagerMassage Envy Monroeville** *** *** * ** *** ***Massage Envy McCandless** *** *** * ** *** ***

Our family has used these guys twice and both times were thrilled!! They are so kind, professional, quick, and hard working

Absolutely the BESTNo need to call anyone else - competitive pricing & worth every pennyThese trusted men were prompt, courteous, professional, and all around wonderfulThe moving truck was expertly loaded & they were extremely efficientI highly recommend to anyone in need of moving services, contact FireFighting’s Finest Moving & Storage

We were very impressed with the three movers that provided us with service on April 8, They were on-time and very efficient The three men were very respectful to us as well as our belongings They worked together well to complete the job in an excellent amount of time We had no major issues and have already recommended FFMS to others The pricing was very reasonable and we were more than satisfied with the entire service
Thank you very much

Great job by these peopleFast, professional and safeI will recommend them to anyone

Good moving company but they did not disclose hour travel time on the phone but was hidden in the paperwork so total surprise when I went to pay the bill Feels like bait and switch

Customer was contacted and we agreed that she would receive a check in the mail for the amount of $

AMAZING SERVICE!!!! Moving definitely can be stressful, and my experience with Firefighting's Finest Moving & Storage company went flawlessly! I could not have asked for a pair of nicer gentleman to assist meBoth Parker & Joe were extremely kind, friendly, respectful, and HELPFUL! They did an AMAZING job and did it all with a smileI have never had such a positive experience with moving beforeI thank all of you for what you do and the help I received

My family used Firefighter’s Finest for my grandparent’s recent move, and they were exceptionalVery friendly, efficient, and careful

Good moving company but they did not disclose hour travel time on the phone but was hidden in the paperwork so total surprise when I went to pay the bill Feels like bait and switch

Great companyOn timeAlways professional and helpful moversAs this is my second time with them moving me, I will definitely use Firefighting Finest again

We were more than pleased with the service Firefighting's Finest Movers gave us They were prompt, kept at the task at hand, were careful and professional in every sense of the word, and I highly recommend them

Good afternoon Ms***,
12.8px">This is in response to the case number mentioned above. In regards to Ms***, her appointment that was in February, I don’t know what to say. We handle complaints on site…so if she felt like she didn’t get the massage on that day we would have put her with another therapist. As far as her charge…she paid for a minute massage session which is she left $in gratuity for the therapist. Her statement says it was a mediocre massage and relaxation, well that therapist is no longer employed with us but was a veteran therapist who only did deep tissue. It was her choice to leave any gratuity as we cannot make anyone leave a tip…that is personal. So if she felt like he didn’t give her the pressure she wanted we always let the client no before to let the therapist know if pressure is too much or not enough I cannot refund her money as she paid for a service that was rendered and she chose to give additional money to the therapist. If you have any other question please email or call me at ***
Thank you,
Annette S***
General Manager
Massage Envy Midlothian

Excellent serviceNo hasslesWould use
again definitely Very satisfied

During a recent move, one of the employees of Fire Fighter's Finest dropped and broke my neon signI was told by the guy that dropped the sign, who was also the team lead, someone would contact me in a day or two and that they would replace the itemAfter a week went by without hearing from anyone, I started callingI was told that I needed to file a claim by emailing pictures to their claim department, which I didA couple weeks later someone finally called me to tell me that they would pay $to replace my $signI told them that was not acceptable and they were going to have a supervisor call me backI never heard from the supervisor despite several other phone calls over the last couple weeksI just got off the phone with another supervisor that told me it was their fault, they own it, but that they are unwilling to pay the cost to replace what they admit was caused by their negligence

We believe our offer is MORE than generous and you do not have to accept it if you choose We can simply terminate your agreement without further billing if you so desire.
Jim D***
Owner