Massage Envy

Absolutely wonderful experience all the way around, from setting the move up with the booking agent all the way to them cleaning up and leaving us at our new home100% professional guys that were polite, respectful and as hard working as I've ever seenThey moved at a breakneck pace the entire time, probably one of the best experiences I've ever had with a service company!

Overall, I had an awesome moving experience from start to finishNic at the Fort Worth office helped set up a well thought proactive plan for my move The packing and moving teams were very professionalThey took excellent care of my belongingsThey were energetic and very positiveIt was obvious they had a lot of experience in the jobAlso, the team leads were excellent communicators

Great guys, great work

I was impressed about the professionalism and care of my belongings along with an antique that cannot be replaced Nothing was damagedThe workers completed the move in the hours estimated Awesome!

I hired Firefighting Finest Moving & Storage to move some things to storage prior to staging our house for saleVery professional, showed up on time and completed the job in an efficient mannerWas very pleased with the two movers who took very good care to make sure boxes and miscellaneous furniture were treated with care both at pick up and drop offWill call on them again for the next move

Hi ***,
First, I'd like to apologize sincerely for your experience thus far with Massage Envy EverettIt is never our intention to be difficult to do business withWe strive to be a place where people can come to relax and resetHowever, I see we have not upheld this throughout your
mother and your experience with usShe had so many built up service hours, I'm assuming they encouraged her to use as many of those up before cancelling her membershipAlthough we would never intentionally make someone feel pressured to keep their membership, so I apologize if your mother felt this wayIt sounds like you may have been trying to get in contact with me all this time, this is the first time it has been brought to my attention, I apologize for the lack of follow up, I want to help and come up with a solutionI have already gone into her profile and refunded the last three months of membership paymentsI have also processed the cancellation requestI will reach out to you to see if there is anything more we can do and to see if you would like to utilize any of her service hours.
Sincerely,
Hilary B***
Business Manager
***.***@massageenvy.com

I love these guys! I've used them twice now within the last months and they are professional, show up when they say they will, work efficiently and quickly and are considerate of the contents they are moving and your home They are true professionals

This company totally exceeded our expectations with our moveThe were professional, friendly and very experiencedWe would HIGHLY recommend them and would definitely use them again

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]Again *** is stalling and stallingTo get my issue resolved just send refund check to my wifeThat's the only way to resolve this issue and the coworker DID take my verbal cancellationAlready got letter from Attorney General stating the will start their investigation also. Lets get this issue resolved and closed.Thank you*** * ***

*** *** went into the Massage Envy *** location and filled out a cancellation for in February requesting her membership be cancelled with a requested date of March (please see attached file)This was subsequently faxed to Massage Envy *** and received by meAs you can see on the
form I need to process this cancellation days from the date requested which in this case would be April When I spoke to Ms*** she claims that she never dated the form and that this was done by the *** employees -- although I assume she received a copy of her completed form in *** In any case, I was simply following the cancellation processed outlined in her completed form I did tell Ms*** that I would reimburse the $fee if she would remove this complaint which in my opinion has meritPlease let me know next steps once you have communicated with Ms***

Mr *** has been active with a Massage Envy Wellness program since March I have enclosed Mr ***’s Wellness agreement for your fileWhen we attempted to charge Mr***’s credit card on file in August as per our Wellness agreement, the charge was declinedWe attempted to
contact Mr *** about his account but received no responseMr *** had two additional declined payments in September and OctoberWe again called Mr *** multiple times and emailed twice with no responseMid October, I talked with Mr *** only after we mailed a last effort collection noticeDuring our phone conversations, Mr *** informed me that he was receiving our calls and emails but did not feel it was important to reply to them with his updated credit card numberMr *** would not give me a reason but only stated he didn’t feel like itOn our calls, I attempted to discuss the Wellness Agreement, the reason why we were trying to contact him and the expired credit card that Mr *** had on file with our companyDuring our call, I attempted to provide several options to work through the account but Mr *** did not have an interest in discussing possible solutionsThe next week we received a registered letter from a lawyer representing Mr *** indicating his client is not to be contacted again and made it clear there would be no further payments on his account. I have attached documentation on this account for your file(Communication from September, October and November.) *Signed Wellness Agreement *Two email letters we sent to client at his personal email with no response/ *** *** *Letter from lawyer / Note* Lawyers letter includes mailed statement from Massage Envy Also: *We Left three voice mails /No Response from Mr *** *We mailed one letter Thank you, Kevin Kevin *** Massage Envy Golden Valley MN ###-###-####

My move with this company was a positive experience and I would definitely use them againThey are professional, friendly and strive to make it a stress free experience

Company responded via phone as follows:The consumer was initially charged $in errorMiss C*** intervened and reversed the charge of $within two minutes.The company stated they had corrected the issue and the consumer signed an month agreement. At this time, they are not
willing to cancel the contract. If the consumer would like to discuss this further, she may call the location and speak with Linda

This is the second time FIREFIGHTINGS FINEST has moved us completelyThey are the most profession and hard-working group of peopleKayla, Alyssa, and Jacob worked all day to pack our house ?? completely!!! Excellent FIVE STAR!!

This issue was revolved between Massage Envy and the client, *** ***, on Monday July 11,

The packing crew was amazing! The ladies were polite, cheerful and had high energy & a strong work ethicThey did a great jon! stars! I will recommend Firefighters Finest to others

Great experience! I would use this company again Prompt, courteous,careful, and diligently worked the entire timeNo goofing offOn time!

Revdex.com:At this time, my complaint, ID *** regarding Massage Envy has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

First, our therapists have our spa have never signed up membership agreements for our clients. They only make the recommendations for clients to come back. The front desk/sales associates are the ones who present the wellness membership program to our new guests. However, they are
not authorized to sign up the 12-month membership for any guest without a verbal and written agreement by the guest. The associate went over the agreement entirely with the guest who initialized each paragraph, presented the credit card, presented the photo ID and signed their name at the end of the agreement. For any reason, the guest could stop and walkedaway from signing it if they did not want to join the membership. Or they can even cancel the agreement within days as stated on the agreement without any penalty. Within the initial term of months, the member can only cancel if a member move miles away from any Massage Envy location or has a doctor's note said the massage is detrimental to their health. After the initial term, the member is required to submit a 30-day written notice to cancel the membership. All of the details are listed in the agreement (initialized and signed by the member). Please call our clinic at ###-###-#### so we can help with the miscommunication

Great job by these peopleFast, professional and safeI will recommend them to anyone