Massage Envy

I hired Firefighting Finest Moving & Storage to move some things to storage prior to staging our house for saleVery professional, showed up on time and completed the job in an efficient mannerWas very pleased with the two movers who took very good care to make sure boxes and miscellaneous furniture were treated with care both at pick up and drop offWill call on them again for the next move

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The manager at Mall Massage Envy has resolved my complaint in the following way:
refund the August payment
Our cancellation process allows days to use any remaining member services I would be happy to extend that out to daysI double checked your account and after the refund you will have member services to be usedYou would be able to gift per month during this time as well with the same $transfer fee
Thank you
***

I couldn’t have been more pleased with the help that your guys provided, they were awesome! Everything was done in a timely manner and they were very polite and helpful I have and will continue to highly recommend you guys to anyone who can use your services! Ya’ll took a much dreaded task off my sister and my backs, and for this we are so very grateful and appreciative
Thank you and God Bless!
Charnell B***
Alisa A***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
We obviously have a difference of opinion on how this should be resolvedI have been in the customer service industry for years and I have made decisions for customers who have not been happy with products, wanted to return products past the ret dates, etcAll because the companies I have worked for believe in keeping satisfied customersI would not "make up what I have stated in the previous email , this is a matter of principal and what I was toldI am NOT asking for a refund in money that's already been paid , I am only asking that my "membership" be canceledRegards,
*** ***

This matter was resolved between us and the consumer directly outside of Revdex.comI have sent *** a confirmation e-mail with details of agreement

Made moving a pleasure

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I need to know how to handle the refund of gift cardsThank you
Regards,
Michelle ***

Top notch, excellent service by Daniel C*** and Saul M***I highly recommend them for any moveThey were polite, nice, patient, and took special care of all furniture and itemsI had two antiques and they handled them with great care

Since everything was packed and ready to go all went as planned from start to finish The men were wonderful, efficient, and a pleasure to work with I will definitely hire again when needed Thank you for your service!

Overall, I had an awesome moving experience from start to finishNic at the Fort Worth office helped set up a well thought proactive plan for my move The packing and moving teams were very professionalThey took excellent care of my belongingsThey were energetic and very positiveIt was obvious they had a lot of experience in the jobAlso, the team leads were excellent communicators

Revdex.com:
Even though the explanation and the method by which it was delivered is confusing, after reviewing the records they provided, I understand what happened
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Fantastic companyHas moved me times now

These guys are the finest! They were on time, got right to it...(no have another coffee break!) the price was right, and if I ever have to move again (God forbid) I'd hire their services in a heartbeat

I wanted to say how wonderful Aaron and Nick were to my mother and her belongingsI moved Mom from a independent senior community to one with more care and a much smaller apartment They arrived on time, were most helpful in getting things loaded and unloaded They took great care in all they did for us I would highly recommend this company for your move I am calling them again for when I move this fall to be closer to my mother They were my only call looking into movers as I wanted to be supportive to the Firefighters and they will be my only call in the futureSOOO worth the experience

We made a move from a first floor apartment into a bedroom condo The move was the best we have ever had They communicated en route so that we knew exactly when to expect their arrival They were both highly efficient friendly and courteousThey did an amazing job in extreme heat conditionsThe move was completed in record time and everything arrived safely Just a great moving experienceCan't recommend highly enough

moved to our new home Aug24, During transport to our new home the movers ran into rain one of their trucks leaked and my brand new mattress was soaked The mover called the company at that time to make them aware I was told to file a claim I did so within weeks it is now months and still have not repaired damages to walls, doors, broken items, and my mattress in which is a necessity the manager *** *** has never called to give any follow up but let the third party company "furniture repair" company to say they are working on it I told the repair guy today after three attempts to come and paint but the company will not pay for the paint and they want my builder to give them sample paint I told him I have been patient but now I am ready to file a complaint and seek further actions

The most professional, efficient, and courteous, company I've worked with to dateI have moved MANY times and by far best experience everI recommend whole heartily

This was my second move with them...Enjoyed the cheerful and positive attitude of all the crew ...despite three flights of stairs,all furniture was moved flawlessly without a scratch ....customer for life

These guys were absolutely wonderful! They did a fast but safe job had great personalities and we were very very careful and cautious

We hired firefighters movers in December
Everything went well ,except for somethings getting damaged
I've called and spoken with a few people
I sent the forms , pictures and more to get this resolved with no outcone