Massage Envy

The movers were very efficient and pleasant to work withEven though it was raining my belongings were wrapped in such a way that they were delivered in excellent condition and dryAlso the price was reasonable

*** ***,Please refer to the Wellness Membership Agreement that you signed on December 13,I do apologize that we had to cancel your policy after several attempts to keep your membership in effect and and currentOur contract states that upon termination or cancellation of your membership for any reason, all unredeemed membership services will expire days after the final membership payment has been processed*** *** we do regret to inform you that we can not honor reimbursement of sessions and or any monetary payments once the account has been cancelled. Furthermore, I will address my front desk team and managers on the sensitivity of these very important mattersOur values are to provide the best customer service and total body care. Best Regards,Jaycee G***Spa Director

Really great service from the FirefightersMen were courteous, prompt and finished the work in record timeCannot speak too highly of this group

Excellent serviceNo hasslesWould use
again definitely Very satisfied

How do you make a moving experience as stress free as possible? Trust Firefighting's Finest Moving & Storage! Love this company!!! Knowledgeable, helpful, reassuring, and hard workers! This company is fair, let's you know all info up front & keeps you informed during every step of the processThank you to the six man crew that moved us this weekYOU GUYS ARE THE BEST!

Fantastic serviceEverything was in writing and they showed up exactly as scheduledVery cordial and professional with great care taken

Jacob & crew were greatVery personable, courteous, knowledgeable & hard workingGot the job done in record timeHighly recommend Firefighting’s Finest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I find it inappropriate that Lisa L*** has responded to a complaint that was placed against her specificallyThis matter must be reviewed by her superior as it is in her best interest to prohibit any further inquiry into this matter.Second, I did state in my complaint that prior to my last visit, I did specifically ask whether I had any additional visits remaining under my gift card and I was given a resounding response: "Yes." This was the first opportunity this establishment had to appropriately explain the "benefits" of this "membership," which was not meant to extend at all beyond that gift balanceUpon arriving at the facility, and MsL*** does confirm this in her statement, I was not advised that I would have to pay for this session, rather, I was told after I had received treatment that I owed an additional sum of moneyThey had a duty to advise me of this prior to my receiving treatment so that I could have had the chance to make an informed decision - if it is their position that I did not ask prior to visitAs, I stated, however, I was lied to as to whether I did have an additional visit remaining.Finally, this practice is the basis for demanding that a client who comes to the facility with a gift voucher for prepaid sessions is required to provide a credit card numberThey will state that this ensures that the cost of the treatment is covered if the client does not show up but that is irrelevant where the visit is prepaidThe client would simply lose that visitThe only reason why clients are required to provide a credit card number is to allow them to charge one's credit card in instances like this, when they have overbooked a client beyond the prepaid visits and failed to dutifully inform that person, with intention, that they have run out of visitsThis is fraudulentWhat MsL*** did not address is the fact that I specifically requested that she check again to make sure that I did not have any visits remaining because I felt this was a mistakeI asked that she not charge my card until she confirmed that I did, in fact, owe this additional sum of money, and call and advise me of this informationHowever, she did not honor that agreement either; she immediately charged my card knowing that was her intentional all along.I absolutely, without any reservation will state that this is a highly dishonest company and if this complaint is reviewed and responded to again by MsL*** rather than a superior, then I will know that they have no interest in examining this matter with any degree of integrity
Regards,
*** ***

Firefightings Finest Moving & Storage was prompt, reliable, friendly and kept smiling through the entire move Didn't have any issues or concerns and this was our second time in three years to utilize the company Will not hesitate to call again and would highly recommend their services Very competitive on rates and easy to work with

I was impressed about the professionalism and care of my belongings along with an antique that cannot be replaced Nothing was damagedThe workers completed the move in the hours estimated Awesome!

Initial Business Response /* (1000, 8, 2016/12/22) */
I just got this notice todayI searched my emails and Spam Folder and never received a prior notice*** has involved an attorney and I have spoken with him twice***'s credit card on file for her membership was charged for sessions
because all memberships go onto auto-renew unless the member submits a cancellation request, which she did not doThis requirement is defined in her agreement which she signedShe still did not submit a cancellation request after being told by management this was what we needed to cancel her membershipPer the policy she signed, she would typically have days to use any remaining sessions if she cancelled her membershipWe offered to waive her next payment and to give her days (instead of 30) to use those sessions and she did not want to do thatWhether she forgot or was confused, I have made a special concession to refund the credit card she that we charged for of those sessions and to provide her with service cards (good for 60-minute massage sessions) that she could use or gift to other people (these do not expire)In exchange, she would need to submit a signed and dated cancellation request and agree to not hold Massage Envy ME Time LLC liable for any further claimsOn December 21, 2016, her attorney advised this was acceptable by *** and is in the process of drafting an understanding and agreement which I have yet to receive

Very PROfessional, very fast, very honestArrived early and finished earlyAnd actual body strength and coordination to balance the heavy stuff Never needed to critiqueThese guys are excellent!

Awesome experience My movers went above and beyond, were friendly and handled my belongings as if they were theirsGreat stress free move:)

I, *** the owner have attempted to call *** on 11/14/and 11/18/and spoke to her husband *** and have not heard back from her as of 11/25/ *** has a Wellness program with Massage Envy Spa and has member services to use, but her account has to be activeIn order to cancel
her membership we have to have written approval from *** to end her membership, terms and conditions were given upon signing up and are on the Massage Envy Spa website I have spoke to her husband over the phone and asked that he have her call me since it is "legally" ***'s membership so we can resolve her concerns and get her in for her member services Due to not being able to get hold of *** I attempted to speak with *** again about her Wellness program but on these attempts he became verbally aggressive and I had to end the call I am confident that we can come to a resolution and would love to speak to *** personally Please call the clinic at your convenience

This customer did not receive proper direction from the gift giver which is always stated by our sales staff. Even her husband who contacted me following her outburst which required us to call the cops acknowledged her error. The error is, if you have been to our clinic previously and
did not become a member, you must pay the non member rates. As she had been to our clinic, been through our sales process, she too knew this information. She is simply conveniently ignoring that information. I consider this case closed...and then some!

professional, personable and prompt
all men showed up as promised, got in to do the jobcared for our belongings and delivered and set up wonderfully as promised

I used your services about a week ago and it was awsome! The men were very gentle with my thingsMade sure everything was secure, time efficient, respectfulIt's not easy moving with kids under the age of but they sure did make it easy for me! Thank you will definitely recommend and use again

Excellent serviceNo hasslesWould use
again definitely Very satisfied

These guys were exceptionalThey were courteous and very conscientious They were extremely careful with all of my furniture So, so pleased with their workWould use them againThank you!

Hello, thank you for allowing me the time to review the situation with my management team so that I could put together a proper responseAlthough, I can understand your frustration in being unaware of
the price point change, please know that per our membership agreement, we did mail out letters to all of our members days prior to the actual price changeYou were mailed out a letter to the address that we had on file, which was: *** *** ** *** *** *** ** ***The letter did not return to us as “undelivered”, so there was no indication to us that you were not notifiedI’ve attached a copy of the letter that you would have receivedWe thank you for being a loyal member and hope that you will still see the value that Massage Envy provides, even with the slight increase in priceAs the letter that we mailed out explains, even with the high costs of doing business in California, we have not had a price increase in over years, with the exception of a cent increase years agoAs far as the mis-communication with our front desk associate who answered your phone call the 1st time, I’m very sorry that she did not take care of your account properly, which resulted in a 2nd phone callOur intentions are to offer the highest degree of customer service at all times, so we appreciate that you have taken the time to make us aware of the situation so that we can address it with our staffWe hope that this one negative experience will not tarnish your entire impression of Massage EnvyWe’d love to have you talk to our manager ***, so that she can have the opportunity to address your needs and concernsPlease contact *** at (949)586-3689 or email her at ***