Massage Envy

Excellent job Arrived on time Great communication They did everything I asked them to do without complaint Highly recommend

Great company! I've used them multiple times and they are always professional, prompt and helpfulThe crew always go the extra step

I won't use anyone else but the Firefighters MoversThis is my 3rd move to use them, and they are always professional, efficient and take such great care of everything they have moved for us!

Initial Business Response /* (1000, 5, 2015/07/24) */
As stated in the signed membership agreement, all accumulated service credits are a membership benefit for members with an active account, much like gym memberships only allow gym access with an active accountSimilar to canceling a gym
membership, access to facilities and services is discontinued when the payment agreement is canceledIf a *** *** member chooses to discontinue their membership, they are given an extra days from the final payment date to use any unused membership massagesMultiple service credits can be used on the same day, which helps members that have accumulated multiple creditsWe would be happy to assist any canceling member in booking some appointments to use up multiple credits at once or to transfer a service out to a friendPlease contact the clinic directly and we can assist you in this

Complaint:***
I am rejecting this response because:My main issue was the call I got just minutes before my appointment saying that I can’t come to my appointment, even though I confirmed with them the night beforeThe business refused to offer me an appointment for later in the day at their locationThey expected me to go out of my way and drive all the way to the other side of the island at a different location to have a new appointment set upThey should’ve accommodated me at their location especially because it was their responsibility for the inconvenience in such a short amount of timeI was really looking forward to getting my massage done and I shouldn’t have to suffer and give up my appointment for something the business was responsible for
Sincerely,
*** *** ***

The membership was cancelled on 2/14/and a $** refund was processed for the consumer on the same day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***4, and find that this resolution is satisfactory to me
Good afternoon. I would like to withdraw my complaint, Complaint ID: ***4, as all issues have been resolved
*** ***

Per our membership agreement, we reserve the right to collect at any timeOur system is set up to periodically re- attempt to withdraw declined EFTsSince this was money already owed to the company, we will not be refunding Mrs***If Mrs*** wishes to cancel her membership, she will have
to follow the proper cancellation steps by filling out a cancellation form, as she has previously been told by the staff and by her signed membership agreement. As a courtesy, I will waive the next months of Mrs*** membership dues so she can have time to catch up on her membership sessionsAt the end of the month period, she will automatically be billed again if we do not receive a cancellation form within that time

These guys were absolutely wonderful! They did a fast but safe job had great personalities and we were very very careful and cautious

We are very disappointed with this companyWe notified them that a deep scratch was found in our new wood floor - two days old - after our moveSince then we have been going back and forth with estimators, excuses, and bad customer serviceThe general manager says we are "under investigation." When the gentlemen they hired to replace the floor could not give them the bid they "wanted" the waiting game beganThe last we heard, we are waiting for the manager of the move to come to our property again to assess the damageA very poor product, from a poor companyWe are extremely dissatisfied with the serviceWe certainly will not recommend to anyoneWe do not believe they deserve an A+ rating

Such an enjoyable set of workers with a great sense of humor, work ethic, and respectWe have used their services in the past, now present, and definitely in the future!

moved to our new home Aug24, During transport to our new home the movers ran into rain one of their trucks leaked and my brand new mattress was soaked The mover called the company at that time to make them aware I was told to file a claim I did so within weeks it is now months and still have not repaired damages to walls, doors, broken items, and my mattress in which is a necessity the manager *** *** has never called to give any follow up but let the third party company "furniture repair" company to say they are working on it I told the repair guy today after three attempts to come and paint but the company will not pay for the paint and they want my builder to give them sample paint I told him I have been patient but now I am ready to file a complaint and seek further actions

One of the most pain free moves I've made Adam and his crew were polite, professional and efficient

This customer's behavior was entirely irate and unacceptableWe have a sign in our lobby that states all gift card sales are final, which was there when the customer decided to purchase the gift cardAfter explaining that we do not refund gift cards, the customer began calling staff members
obscene names and using offensive language throughout the building, disrupting other paying client's experiences. The client also threw pens, business cards, brochures, and mints all over the lobby, which we have attached pictures of. We asked him to leave but he refused to leaveThe staff called the police on him and waited for the police to arrive to remove him, and we filed a police report against him.We will NOT be refunding, especially after this display of irate behavior.

We have used FFMS several times and each one all the guys have been very professional and courteous They call and keep you up to date on what is going on I highly recommend them and will definitely be using them again in the future!

Dear ***, *** *** contacted our store on 7/31/and requested a refund of her services not used*** last used her services on 6/26/*** was contacted on 7/31/and was informed of our cancellation policy; in order to cancel an account, we need a signed cancellation form
The only signed cancellation form we have from *** *** is dated 8/28/*** *** was contacted on 9/17/to verify that she understood that their was no refund due to her*** answered the call, but did not want to speak to usShe said that she was at work and could not talk and hung up*** was contacted on 10/2/and agreed that the only refund due to her was the payment of $that came out in September *** requested an immediate cancellationThe cancellation was done on 10/2/15, however the refund did not go throughBecause it was an immediate cancellation, all of her information to refund her was lost*** was immediately contacted on 10/2/to get her credit card information to refund her payment, but she did not answer so we left a message*** was called today 10/15/and a message was left.-- *** *** *** ***
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To Whom it May Concern: I wanted to post additional posting to the above complaint # I wanted to follow up on previous response, as stated due to national pricing matrix all memberships have been adjusted and we are not able to actively set up a membership at the previous rates of $& $I did reach out to corporate office and we are not able to make this change.....however what we are happy to do is offer the lower rates at this time which would be ***:$a month***:$a month We can refund monthly payments per year to make the value equal what it would have at previous rateAlso we will refund the $for the payments made year to date, I understand this is not ideal but at this time we are not able to continue a membership at the previous rates. Please let me know if this solution will work for you, and also please send the address you would like the refund check sent to. thank you *** ***Director of OperationsSenior Regional Trainer*** *** *** ***
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I am trying to resolve this clinic and have reached out to *** *** several times, with no response

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We hired firefighters movers in December
Everything went well ,except for somethings getting damaged
I've called and spoken with a few people
I sent the forms , pictures and more to get this resolved with no outcone