Massage Envy

I'm just writing this review to warn others that may be considering using Firefightings Finest MoversDo yourself a favor and just go with a different companyHours after the move was complete (and after giving the guys a generous tip), I realized my two watches were missing from a "hidden" drawer within my dresserThe two guys doing the move were named Tino T*** and Joe F*dI've called multiple times and spoken with three different managers-all of whom have given me the run aroundOne said "I'm 100% sure our guys didn't take your watches." This really upset me because as much as he wants to think they didn't take them, he wasn't there and he himself isn't 100% sure or anythingOne of the claims managers came out to look at the dresser and make sure they didn't fall out behind the drawers-I'd checked this about ten times though and knew this wasn't the caseI asked if they had questioned the two guys doing the move, and first I was told they had been questioned and then I was told they hadn'tThey also said they'd investigate further and get back to meI never heard anything elseThey also told me they shouldn't move any "valuables", and I'd signed a waiver that didn't hold them liable in the event something went missingSo while these watches weren't the most expensive on the market, they were of sentimental value since they were wedding and birthday presentsThen again, everything they moved was "valuable" in my eyesIt also seems like this waiver I signed prior to the move made for an easy reason for an employee to have some "sticky fingers." They also asked if I was watching the guys wrap and unwrap this piece of furnitureSo if you do use them, babysit and watch over their shoulders THE WHOLE TIME! Finally, they kept telling me I'm sure your watches will show upI am sure you put them somewhere and just forgotWell a month later they haven't showed up, so after I finish writing this I'll be filing a police report as I was advised to do by the company if I thought it was theftNot taking this into account, I'd say the job the movers did was mediocre at bestI've had people pack and move my whole place faster than these people just loaded and unloadedMy reasonably priced move quickly changed to an expensive move with the loss of these watchesI feel there was no true empathy or investigation into my missing valuables, and quite frankly I'll be sure to let others know NOT to use this service

Initial Business Response /* (1000, 8, 2015/07/08) */
Massage Envy memberships massages are available for use by the member, while the member is actively paying their member duesMember massages expire days after the final membership payment has processedAs a courtesy to *** ***, we
offered gift massages for her to give out at her discretion*** *** could have requested a cancellation of her membership at any time by submitting a Physician's statement since she was no longer able to receive massageShe was never obligated to continue her membership(Please see pages & In an effort to protect *** ***'s privacy, we did not include her signed agreement.) Additionally, the term of *** ***'s membership, September 17th, until July 17th 2014, is not a part of the class action lawsuit*

Sent: Thursday, October 01, 12:PMTo: drteamSubject: RE: in response to complaint ***
rgb(34, 34, 34)">Dear Madam or Sir, Thank you for the opportunity to respond to the allegations raised in the issue ID *** by Mr*** *** We have been in contact with Mrand Mrs*** in separate conversations in an attempt to resolve this matter Todd's wife, Mrs*** ***, booked two Non-member Hot Stone Envy massage sessions at $each for herself and her husband *** for Friday, September 11, at NoonShe originally asked for a couples massage session and we explained we had availability at Noon and at 3:00pm She then asked if she could book our Hot Stone Envy session (hot stone massages) instead, and we informed we could only book that at Noon on 9/11/She acknowledged our cancellation policy of 50% of the scheduled service for a Same Day cancellation, and 100% for a No-Call/No-Show, and affirmed that the *** card she gave us to put on file to hold her appointments would be charged in the event this policy was used We then reminded her that she had until 8:00pm that night to cancel without penalty and she confirmed the Noon appointments one final time Mrs*** and Mr*** had both been to our clinic together for couples massages on 2/1/and 7/3/2015, and Mr*** also had a massage service by himself on 7/2/On 2/1/they received the Introductory Rate (discounted from the Non-Member rate) and on 7/2/and 7/3/they received the Non-Member rates On all prior visits they declined our membership program which offers sessions at a savings of 50% off our non-member rates They said each time they would rather pay the higher Non-Member rates than be obligated to a monthly payment in the membership program When the ***'s were no-call/no-shows for their Noon appointment on 9/11/2015, we made two attempts in a minute period to contact themWe left a voice mail on the first call, and after we had not heard back we called a second time minutes laterUpon reaching them in the 2nd phone call, we let Mrs*** *** know that their appointments would be charged as no-call/no-show to her *** card on file We could hear Mr*** *** getting angry in the background and she handed the phone to her husband *** who became very upset about the cancellation fees that she had agreed to We have had multiple conversations with Mr*** in order to resolve this matterThe total no-call no-show fee that she owed was $ Our therapists are paid on commission and our appointment cancellation policy and fees help us offset the costs of their missed pay when guests cancel at the last minute or simply no-show as the ***'s did in this case Hot Stone sessions require the therapist to be booked for hours for the 90-minute guest session time as well as the preparation, setup time, and post-session disinfection of the equipmentOur cancellation fees also help to offset our expenses for the setup, preparation, and take-down fees for all the equipment required for a hot-stone session No-shows for hot-stone sessions are particularly troublesome in that the therapist misses hours of pay that could have been booked with other guests The cancellation/no-show fees help offset those expenses to ensure those therapists do get paid for their time and that our business recovers the cost of disinfection supplies and equipment wear and tearAnytime a hot stone session is setup for a guest prior to their scheduled arrival, there is necessary disinfection and wear and tear regardless if the guest shows up In an attempt to reach a satisfactory conclusion to this dispute, as a courtesy we offered to extend to them the Introductory Rate for the Hot Stone massages even though they were not eligibleThis discounted the no-show fee from $to $ In addition, after continued phone calls and conversations with Mr*** ***, we also agreed to charge them the lower fee for a same-day cancel (50%) instead of the No-show fee (100%) As a result, we charged Mrs*** ***'s *** card for only $for the Hot Stone massage sessions that she booked instead of the fee they owed which was $ At this time we do not plan to recover the additional $that Mrs*** *** owes for the no-call/no-show fee For reference, we have also attached our Published Price Board which hangs in our lobby, showing our member and non-member rates, as well as the Massage Envy appointment cancellation policy which is publicly posted online on the Massage Envy website (see attached for both) If we can provide any further information please let us know Best regards, Massage Envy Spa - Tomball FM Rd., Suite Tomball, Texas 281-255-

Great moving company ! A+++ rating Highly recommend

I have had a massage envy membership for a few years now and am trying to cancel (I am not in a contract, but a voluntary membership) I have approximately prepaid massages on my account - I am being told if I cancel the $a month membership I lose every prepaid on my account within days Now, I clearly cannot go get a massage every day to use these that have already been paid for By cancelling ongoing charging I should in NO way lose what I have already paid for! Also I have gone in and spoken about this different timesa different person was at the desk each timeand each time was told there are no notes on the account that I have ever inquired about/ attempted to cancel The last time I was told a manager would be in contactthis was over two weeks agoI have heard nothingI have paid this company for YEARSnow I just lose all that money?? I don't get to use what I paid for? That is ridiculous

Best company for packing and moving! Michael S*** and his team, including the ladies who packed our house, all the way to the actual move with Mason and his team; they were all friendly, professional, prompt and thorough I would highly recommend Firefighting's Finest for your packing and moving needs!

Great companyShowed up on time and they were awesomeMoved from the third floor, and the three movers never stoppedWill use them again next time I need anything moved

Really great service from the FirefightersMen were courteous, prompt and finished the work in record timeCannot speak too highly of this group

Please allow this email communication to serve as official notice that our former client, *** ***, was refunded the two payments of in question on August 11, In addition, this Membership has been closed outNo further payments or obligations will apply. Should you have any
questions, please feel free the reach out to me at ###-###-####.Thank you

received bid to move household items from Mansfield, Texas to Saint Augustine, Florida Company repeatedly assured me that they would move all in one truck On moving day, after noon, they told me that they couldn't move everything The project manager, after some calls, then said they could move everything by taking it all to the office and switching to a larger truck Later, around pm, someone higher in the company came by and flat out said they would not switch trucks, and for $more, they would take what was left and deliver it to us in mid April, some three weeks later We had no option, as we had already closed on the house we were leaving, and there was furniture all over the front yard The company failed to follow their printed guidelines, reneged on an agreement made by their on-site project manager, and failed to remedy a mistake made by their project leader, who repeated told my wife and I that we would only need one truck We previously hired two U-Haul box

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be complete when we receive confirmation that the credit card charges from November 18th have been credited back
Regards,
*** ***

We are very pleased with our first experience with FFMS! Our three movers worked extremely well together, were very efficient, very polite, and were a joy to be aroundWe will definitely use your services in the future!

I was very pleased with Firefighters Finest when they moved me last weekendIt was a lady minute thing but they accommodated mePayton & Ricky both were very professional & friendly They had to sort through a storage unit to find the things to moveI would highly recommend them and will definitely use them again

4/11/Good evening ***,
I would like to address these statements from the clientMs ***'s first appointment was refused by her therapist, as her insurance does not cover her for the first trimester of prenatal massageAs per the privacy act, we can not ask the client
over the phone how far along they are in their pregnancyWe apologized, and gave her a free hour session on us.The next massage was booked for a couples massage, our therapists refused Mr***'s session due to him being intoxicated, and smelling of illegal drugsWe have the right to refuse a client if we suspect they are under influence of anythingI understand this is upsetting, however it is for the safety of the clients and our therapistsThe following session, they were booked for a min couples massageIt is our policy that if someone is late, they will be charged for the original session bookedThe therapists only get paid by their sessions bookedMs***, called the clinic after they left and was disrespectful to our front desk shift leader on the phone, our employees do not have to be subject to verbal abusive and swearing at themWe absolutely pride ourselves in our customer service and professionalism, we simply ask for the same in returnWe will refund Ms*** and Mr*** for their minutes that they didn’t receiveIn conclusion, we will rectify the situation by honoring Ms***'s request for the refund of the minutes that they did not receiveThe amount of the refund would be $each, $in totalWe do apologize for this mistreating of our clientsRegards,
Dawn***Massage Envy
Settlers Ridge
***

I won't use anyone else but the Firefighters MoversThis is my 3rd move to use them, and they are always professional, efficient and take such great care of everything they have moved for us!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

It was the best surprise we found once we moved here a year agoThey were on time, courteous and handled every piece of furniture with kid gloves! Individually wrapped each piece of furniture, loaded and unloaded in a methodical order and even packed up a few odds and ends for me as wellThey were worth every penny I paid for them to move me and if I ever move again-I will call them again!!

FANTASTIC experience!! I have moved times in my life, and this was BY far the BEST experience I have had Courteous crew Moved at a brisk pace to ensure I got the most bang for my buck Nothing was damaged They finished the project early and under budget - when can you say that about a moving company?? Highly recommend!!

Firefighting's Finest did a wonderful job with our moveAt all levels, from initial call for information to signing final papers following the move, they were professional, honest, courteous, and respectfulThey are not the cheapest quote you will get, though still very reasonable, but we have learned the hard way, you get what you pay for! We had six crew members for our large move and everyone was efficient, strong, and careful with all of our belongingsThe only damage found is a few very small dents in the top of our washer, and we had a lot of furniture and boxes! They were careful and experienced moving our baby grand piano, antique grandfather clock, and antique VictrolaWe cannot recommend them highly enough

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***