Massage Envy

Unfortunately, this is a case of forgotten agreement termsClient was not gifted any services but rather agreed to a "transfer of membership" with accrued services from boyfriend mother to herWe have a signed membership transfer and the client willingly provided us with an updated credit card to
continue on with the membership dues of $each month as stipulated by the transferred membership agreement. We have communicated with client several times and provided multiple opportunities for her to catch up on using her accrued services by waving monthly paymentsClient has continuously mentioned that she is too busy to come inWe communicated to her to simply call us to apply a courteous extension to wave paymentsHer accrued services are still intact and available, and there has not been any double pay but rather reinstatement of monthly payments after waving several months on her behalfFurthermore, by her own admission in the complaint she acknowledges her membership because she incorrectly describes the cancellation processShe was given a cancellation form to complete in March and not returnedShe also mentioned that we have tried calling her.to update her credit card which she has doneThe complaint has no true merit and we've done our best to accommodate this clientOn the other hand, we recently have contacted client and resolved this issueShe recently came in to return cancellation form described aboveHer membership that shehad taken over from her boyfriend's mother has been cancelledWe will continue to allow her access to use her accrued services, so long as she communicate her intentions with us

Revdex.com:
I have reviewed the response made by the business in reference to ***plaint ID ***, and find that this resolution is the least they could've done I have since canceled my membership due to the price gouging Massage Envy did.
Regards,
*** ***

I can’t speak highly enough about the group of young men who moved us We were impressed w/how timely, fast and efficient they wereThey knew what they were doingfrom unhooking to rehooking washer, dryer, refrigerators and sleep number beds to moving heavy entertainment centers and furniture We were especially impressed by how respectful, well mannered and willing to please they all were
I can’t speak highly enough of them

The two men that helped me move units at my apartment complex were awesome! They got everything moved fast & in perfect conditionWould definitely recommend them to anyone looking to hire help for moving!

These guys are great! We haven't moved in years and were so glad we used them! Helpful, kind, polite and everything you could hope for in movers moving your person things! We would only use them if we had to move again

We can't begin to say how much we appreciated this serviceChase & Thorn were friendly, polite & HARD-WORKING!! They went ABOVE & BEYOND to make sure our move went carefully & smoothlyParking was out of their control & they had to move their truck several times for others' access-they did so apologizing to us every timeWhen they moved our items into new location, they spent time setting up bed frames & mattresses for usWe are a retired couple & this was an unexpected service & surpriseThis meant SO MUCH!! Management needs to know how lucky they are to employ these gentlemenWe hope they are rewarded for their talent & great representation of your business!

Great job by these peopleFast, professional and safeI will recommend them to anyone

Mr*** did in fact purchase a month contract with us. In his contract it clearly says, which he also initialed saying he understood that after the initial term it goes in a month to month auto renewal. It also states that in order to cancel, we must have written confirmation in
order to do this. This is why we ask all members to come in to cancel their membership. All staff knows that if someone calls to cancel they let them know that they must come in and speak with a manager in order to do so. We have let Mr*** know that we are unable to draft his account this month due to an expired card. This is an amount that is owed, since the account is still active. We would be more than willing to help Mr*** in cancelling the membership after he has brought the account current and/or help him book and use the services that he has not yet used on his account

The client called us on and had a conversation with our assistant managerThe assistant manager offered the client a good solution which the client agreed to and did not indicate that she was dissatisfied.We will be happy to speak with the client again to see how we can further assist her.It
is our intent to help each client and come up with a reasonable solution within their membership agreement to resolve any issue that may arise

My family members have used this these movers times in the last months Every move was done quickly and professionally We are very satisfied with their service and will call them again if the need arisesevery move was

DO NOT SIGN A CONTRACT with Massage Envy in KeizerTo get a massage with a female therapist they are booking days outSince most people don't know their schedule that far out it is impossible to use the massages that are included as your membership If you cancel you have only days to use up your massages but you can't get in for months -- sure not legal???

Quick, professional and reasonableThanks for making it so easy

professional, personable and prompt
all men showed up as promised, got in to do the jobcared for our belongings and delivered and set up wonderfully as promised

I have reached out to *** on 10/**/regarding this complaintI have left two messages on both numbers she has provided to rectify this situationI have attached her membership agreement which states two reasons for cancellation and refund, neither of which she is eligible for*** has yet
to return my calls, could you please have *** reach out to us at ###-###-####
Thank You!
*** ***
*** ***
*** *** ***
*** *** ** ***

Everything about FFMS was excellent The moving consultant (Payton) that took my booking was pleasant, informative and efficient The crew that moved me (Jose and Adel) were very careful, efficient, courteous, and pleasant to work with The crew arrived within the time frame quoted and they completed the job within the estimated length of time quoted .This is the third time we've used FFMS and I would use them again and recommend them to friends

One of the most pain free moves I've made Adam and his crew were polite, professional and efficient

These guys are the best! I've used them twice now and both times were excellentThey were very quick and efficientBoth times I had to make an additional stop at a storage unit and that was not a problem at allThey took great care with my belongings and moved stuff around if I needed them tooI would highly recommend them!

We were stood up by another moving company and called Firefighting’s finest movers They were able to fit us in the same day and the two gentlemen that came were professional and did a wonderful job moving our property! They’re slightly more expensive but worth the additional $per hour for peace of mind and dependability! Thank you to the firefightings finest for coming to our rescue!

I wanted to say how wonderful Aaron and Nick were to my mother and her belongingsI moved Mom from a independent senior community to one with more care and a much smaller apartment They arrived on time, were most helpful in getting things loaded and unloaded They took great care in all they did for us I would highly recommend this company for your move I am calling them again for when I move this fall to be closer to my mother They were my only call looking into movers as I wanted to be supportive to the Firefighters and they will be my only call in the futureSOOO worth the experience

We have refunded the client's credit card, and she should be seeing the charge as soon as it hits her accountWe do not promise a date that the credit appears, as some banking institutions do take longer than others