Massage Envy

January 31, Dear *** ***
*** *** has been a member of Massage Envy since I've attached his memberhip agreement for you review which states that all membership cancellations must be processed in writingPrior to Jan13th we have no such written
requstA client calling up and verbally requesting to cancel their membership does not constitute a valid request for cancellation once we received a written request for cancellation for *** *** his membership was cancelled in accordance with his agreementI've attached his cancelled request as wellThank you for all your assistance in closing this matterIf you have further questions or need additionalinformation please let me know,Most Sincerely,Charles RBusiness Manager

Customer *** *** was refunded for the amount she disputed of $
roman';">
*** ***
*** ***

The Firemen did an awesome job moving me for the second time I would recommend them to anyone in a moving situation Thank you

I spoke with customer the morning of 7/12/regarding difficulty in booking appointmentI was able to schedule a new appointment for her for July 24th at 2pmI apologized for the previous cancellations due to therapist availability, and told her that this appointment will
be complimentaryWe are unable to refund any funds on unused gift cards, however we are more than happy to provide her with a free session due to her previous scheduling difficulties *** ***, General Manager, Massage Envy Hattiesburg

We requested a move into our new office space They were fair priced, upfront about everything and on the day of the move, the movers were professional and timely

These guys were great during our moveEverything was handled professionally and moved without damageThe guys had to move our furniture and a number of heavy plastic tubs up three flights of stairsThey worked their backsides offThey were friendly and courteousWe will definitely use them again!

Initial Business Response /* (1000, 5, 2015/07/27) */
Dear ***,
I apologize for the confusionI have in fact attempted to call you back back in JuneAfter June, I had no requests to call you back
I know that when I heard about your son we cancelled his membershipI also offered
for your family to use his member massages
The *** notices had already been set into queue and were sent out before I had an opportunity to cancel it and that is what my message I left for you was statingI have attached a screen shot showing his cancellation of *** on July 1st, There is no outstanding balance for ***
We always keep a copy of all membership agreements in the clinic, I have attached a copy for your record
Had I known you still had questions, I would have called you back againTo my knowledge, everything was good to go and we were waiting for a call from you to see if you would like to use your sons member massages
I have attached a copy of all of your sons paperwork we have on file
Please call me should you have any further questions***
Megan
Manager Eagan
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
I still want a paper copy of the statement showing a Zero balanceThe way the contract reads - I feel the customer gets "taken"My son was in & out of the hospital the last months of & part of Janof & was probably too sick to contact them to cancel but they kept taking his money every month & even turn the account over to a collection agencyIt's a company I & my family will NEVER trust
Final Business Response /* (4000, 9, 2015/08/04) */
Dear ***,
Our deepest condolences for the loss of your sonI understand your frustrationHowever, we had no way of knowing of your sons illnessOur system continues with all memberships until action is requested by the memberHad we known, we would have cancelled his membership beforeWe are trying to work with you now, now that you have brought the sad news to our attentionAgain, we are very sorry to hear of your loss
I would be happy to send you a paper copy of the zero balance statement from ***Kindly send me your address and I will send you the statement
In service,
Megan
Massage Envy Eagan Manager
***
***@massageenvy.com
Final Consumer Response /* (3000, 14, 2015/08/17) */
My address was listed on the letter sent to Massage Envy on June 25, To repeat, here it is again:
***
Personal Representative
***
Eagan, Mn

Our family has used these guys twice and both times were thrilled!! They are so kind, professional, quick, and hard working

A week ago, I bought a set of massage envy service for my girlfriend as a birthday present and paid $for months membership, extra one hour facial and aromatherapyDuring the time of purchase, I was not told that this is not refundableToday, I went back to the place of purchase with receipt and my credit card to get a refund back to the credit card and was told that the purchase is non refundableI informed them that this was not disclosed and did not find any disclosure on site to disclose thisI looked online to read on the refund policy and gift purchases and did not see any informationI was told that I can give it to another person or use all of the funds on products that I do not need

Awesome experience My movers went above and beyond, were friendly and handled my belongings as if they were theirsGreat stress free move:)

During a recent move, one of the employees of Fire Fighter's Finest dropped and broke my neon signI was told by the guy that dropped the sign, who was also the team lead, someone would contact me in a day or two and that they would replace the itemAfter a week went by without hearing from anyone, I started callingI was told that I needed to file a claim by emailing pictures to their claim department, which I didA couple weeks later someone finally called me to tell me that they would pay $to replace my $signI told them that was not acceptable and they were going to have a supervisor call me backI never heard from the supervisor despite several other phone calls over the last couple weeksI just got off the phone with another supervisor that told me it was their fault, they own it, but that they are unwilling to pay the cost to replace what they admit was caused by their negligence

Quick, professional and reasonableThanks for making it so easy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I'm truly thankul to *** for helping me out with this! Not only did she go up and above to help me but was truly understanding of the situation and very pleasant to speak with! She is an amazing owner and really cares about her customer's! Not only did she fix everything but she also gave me advice on the other memberships I can afford and welcomed me to come back! She is amazing and I recommend her store to anyone! I wish her employees would have provided me with her number first (which she advised me her employees would be reminded of this in the future)! Thank you again *** you are a life saver and an amazing business owner!
Regards,
*** ***

I'm just writing this review to warn others that may be considering using Firefightings Finest MoversDo yourself a favor and just go with a different companyHours after the move was complete (and after giving the guys a generous tip), I realized my two watches were missing from a "hidden" drawer within my dresserThe two guys doing the move were named Tino T*** and Joe F*dI've called multiple times and spoken with three different managers-all of whom have given me the run aroundOne said "I'm 100% sure our guys didn't take your watches." This really upset me because as much as he wants to think they didn't take them, he wasn't there and he himself isn't 100% sure or anythingOne of the claims managers came out to look at the dresser and make sure they didn't fall out behind the drawers-I'd checked this about ten times though and knew this wasn't the caseI asked if they had questioned the two guys doing the move, and first I was told they had been questioned and then I was told they hadn'tThey also said they'd investigate further and get back to meI never heard anything elseThey also told me they shouldn't move any "valuables", and I'd signed a waiver that didn't hold them liable in the event something went missingSo while these watches weren't the most expensive on the market, they were of sentimental value since they were wedding and birthday presentsThen again, everything they moved was "valuable" in my eyesIt also seems like this waiver I signed prior to the move made for an easy reason for an employee to have some "sticky fingers." They also asked if I was watching the guys wrap and unwrap this piece of furnitureSo if you do use them, babysit and watch over their shoulders THE WHOLE TIME! Finally, they kept telling me I'm sure your watches will show upI am sure you put them somewhere and just forgotWell a month later they haven't showed up, so after I finish writing this I'll be filing a police report as I was advised to do by the company if I thought it was theftNot taking this into account, I'd say the job the movers did was mediocre at bestI've had people pack and move my whole place faster than these people just loaded and unloadedMy reasonably priced move quickly changed to an expensive move with the loss of these watchesI feel there was no true empathy or investigation into my missing valuables, and quite frankly I'll be sure to let others know NOT to use this service

They were extremely professional, organized, and delivered as promised I would recommend them to anyone who needs help boxing up your home for a move All of my interactions with Firefighting's Finest have been positive

Great serviceThe movers did a great job moving some office equipment for me

Fire Fightings finest is the best moving company in Fort Worth! Ryan was an amazing crew lead and his whole team was super friendly and quick! They were respectful and took good care of my property! I will always use fire fighting finest for my moves

Firefighting’s Finest was recommended to me by two separate friends, and I can see whyThey were professional but friendly and very efficientI would definitely use them again and recommend them to anyone needing moving services

Company's response below:From: *** ***>Date: Wed, Feb 3, at 2:PMSubject: Case ID ***To: ***To whom it may concern, I am following up to a concern a member from the *** *** Massage Envy Spa location
has. *** *** has sent in a compliant that he is no longer in need of our services as he lives approximately an hour away from our clinicWhen he reached out to someone at our front desk, he was informed that we would need for him to be physically present in our Spa to sign a cancellation form and we were unable to fax a form to him. After we received a survey that was sent to our clinic, I promptly responded with a phone call to Mr***I left him a voice mail stating that I would send him a cancellation request form to the email address we have on file and as soon as I receive his signature, I would process his cancellation requestI also stated in the voice mail that because he is all caught up with his services, we would not have a problem with the cancellation process. I then sent an email, attaching the cancellation request form asking for his signatureIn the attached cancellation form, Section 3, I have crossed out where it states the client understands there will be one last paymentI also initialed next to this as Mr*** is not responsible for another paymentIn the email, I apologized for any frustrations that was caused as well as thanking him for being a loyal member with us for many years. Attached you will find a copy of the cancellation form I sent to Mr*** as well as the body of the email. If you have any questions, please do not hesitate to contact meThank you -- *** *** *** *** *** * *** *** *** *** *** *** ** *** *** *** * ** ***

Re: ID *** Dear Revdex.com of Hawaii, We received your letter dated October 19, regarding a complaint filed on 10/ We spoke with our member also on October 2, Our understanding was that she was satisfied with the solution and would consider
coming back to Massage Envy when her financial situation changes Below are the notes we have on file from our conversations with her on 10/2/15: 10/2/15: Member called today because she really needs to cancel her membershipShe thought that after the months, it cancelsI explained to her that she hasn't completed the full month because she froze her accountShe said she doesn't have the moneyShe loves us, but needs the money right nowTold her we will refund one of her membership dues and immediately cancelShe was grateful for us working with herShe said she will become a member again when she has the funds. We always do our best to exceed our clients expectations We thought we had done so in this situation Please let her know that we will be happy to reach out to her again if she is not satisfied with the resolution on 10/2/15. Sincerely,Lari J***Regional Developer, Hawaii Massage Envy Spa Hawaii*** *** ***
*** *** ***
*** ***