Main Street Renewal LLC

I rented through MS Renewal for a year and ready to sign a new lease with them, I have no complaints about them then again I don't complaine and cry over every little single thing

Complaint: [redacted]
I am rejecting this response because the house did pass inspection on 4/3 and [redacted] the representative for this company knows that we are not able to get the occupancy permit  for the house because the company has not provided us a copy of our lease agreement and the criminal history addudemen report from the local offfice.  Mr. [redacted] transferred what he is suppose to be doing over to the local office.  He did not provide us any person name to contact so we are still awaiting the lease agreement and the criminal history addedeum from mainsreet renewal.  Yesterday 04/16/18 we received a letter from their office denying any compensation and told my husband and I we could find the lease the portal said nothing about the criminal addedum that we need to get the occupany permit from the countyy which we live.  We did received a letter stating that we owe 1993.00 dollars for rent and the rent is only 1395.00 once late the fee is 100.00 and the sewerage bill is 40.00 dollars .  We have asked for compensation and it was denied.  No we shouldnt be denied for compensation.  We would like the compensation for 2 months rent on everything including the sewage and also the trash bill.  We dont have trash cans to dump our trash.  No we are not happy.  I have a copy of the letter maybe we need to contact a lawyer.  Please reply to the about issues and stop sending letters and what we owe this company.  We have had nothing but bad experiences over something that should have been taken care of before we moved in this house.  We had to pay for our grandchildren to go to another school because they cant go to the school down the street from where we stay and we have part custody of them.   Its time for them to get on the ball or lets settle this in court.  If not taken care of we will start to put the money in escrow for the rent and let the judge and everyone else no that this company is only out to make money off of poor peoople. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Re: Complaint ID [redacted]     Good afternoon,   Our Resident Support Team reached out to Ms. Pratt today and she accepted a concession as maintenance issues have been resolved.   Thank you,     [redacted]
Risk Management & Insurance Coordinator [redacted] • Austin, TX 78759 [redacted] www.[redacted].com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com for helping me I' am satisfy with the settlement Thank You [redacted]

We have received the Revdex.com complaint and have sent the information to our Resident Support Team. The resident will be contacted within 1 business day to determine resolution.

Our Resident Care Support Team addressed all issues with the resident. At this time all of the Resident’s concerns have been addressed.

Complaint: [redacted]
I am rejecting this response because: I still have yet to hear a date from anyone that the issue is being resolved I have tried to call them back during business hrs multiple times and if I need pictures of my phone bill with the calls I can prove that. I work business hrs just like everyone else so I'm not always available I have kids, football, dinner, daycare and homework to focus on every single day, so I'm sorry if I'm not always available. That still doesn't give you the right to say ok the jobs gonna be done and never tell me when. Every night I'm nervous I'm not in the best neighborhood either but this is what I can afford. The other day I called and left you guys a message because the wind was blowing so hard some more of the wall came down. What would you guys have said if my kids would've been in the backyard???? I'm not trying to be difficult but come on this is getting ridiculous I want to know when I want a date and I want you to finally stick to it. 
[redacted]

Our Resident Care Support Team has resolved the issue with the MSR Collection Department. The charges were made in error and are scheduled to be reversed. All information has been communicated with the Resident.

Mr. [redacted] was upset that the Atlanta leasing team did not respond to him in a timely matter regarding the status of his application. He requested to have the application fee refunded. We spoke with the branch and they advised that Mr. [redacted] did not qualify and they did communicate that information to him. We advised Mr. [redacted] that the application fee is non-refundable (listed on our website) but I would like to offer a $25 gift card for the frustration. Mr. [redacted] accepted

We contacted the resident about the complaint. Confirmed that amount of 970.00 will be refunded back to the resident and the check will be release to the resident by 9/1/2017.

I have reached out to [redacted] and will resolve the issue directly.

Our Resident Support team has contacted the Resident and communicated a resolution. A new lease was created to document an updated move-in date and proration amount due.

Complaint: [redacted]
I am rejecting this response because: this is all I get just saying that I will called or it will be taken care. Here it is also 4 months later and I'm still dealing with water heater issues instead of enjoying the house.
Regards,
[redacted]

To whom it may concern, my complaint has now been resolved. No further...

action is needed at this time. Refund has been received in the form of credit. Complaint has been taken care of. Thank you.    [redacted] ###-###-####

Complaint: [redacted]
 
I am rejecting this response because: It has not...

addressed our issue. There is still work to be completed in the house that has not been addressed or scheduled. We have not settled our request for mold test or discounted rent. I do not wish to close this complaint until those things are addressed and resolved. 
Thank you,
[redacted]

Responded to the tenant directly and handling the issue with discretion.

Main Street Renewal Response: In a review of all notes in our Property Management System, the branch followed the proper protocol and processes in accordance with the Indiana State Lease and Main Street Policies.  The Tenant vacated as of...

2/2/15 and ledger balance is zero.  Below is a timeline of events with [redacted] gave notice that she would be vacating on 10/1/14; however the lease did not expire until January 31, 2015.  On 9/15/14, Our Leasing Agent, responded to Notice received from [redacted] informing her that in accordance with her Lease, Main Street Renewal does not have a buy-out clause in our lease agreement, per page 2: section 13: line 64-71, indicating she would still be held liable for the remaining term of the lease.  On 11/6/14-A branch Admin contacted [redacted] to discuss an outstanding balance.  At that time she informed the Admin that the property was abandoned and thought it may have been broken into, advising we should check it out and that we were not going to get any further payments. On 11/12/14-The Leasing Agent responded to a message from [redacted] inquiring if the locks had been changed.  The Leasing Agent confirmed with all staff that they had not been changed, she is You are still the lease holder until 1/31/2015 and are liable for the full lease term and any damages beyond normal wear and tear until the term expires or a court grants Main Street possession of the property. 12/1/14-Customer Service Manager received a call from [redacted] informing us that she would be vacating 1/31/15. 2/2/15- [redacted] called to inquire how much we will be charging her for the time she's gone over the lease, expired 31st.  She stated she still has some stuff left in the home and will be picking it up today.  She said she will be dropping off the keys either today or first thing tomorrow morning. Told her the pro-rate per day $38.82 and would calculate the total amount after she drops off the keys. 2/4/15-Prorated rent for two days was charged.

W e have received notification of the issue. The details have been submitted to our Resident Services Team and the customer will be contacted within 2 business days.

Contacting them for a property showing was the easy part. We loved the property, filled out the application and gave them all the proof they needed only to have to give them more proof as the days went on. I was sent a link to fill out the app and the name on the email was wrong as in completely different persons name. Something came up in my rental history saying we owed a property (which was paid over 2 years ago) so I gave the leasing agent proof it was paid. 2 days go by and no information was available on approval. I got a call from said leasing agent only for them to figure out they called the wrong person...strike 2. We got tired of waiting and found another leasing agent with another company and we were approved 30 minutes later (big shock as mainstreet renewal is supposed to be a rather large company) and the lease was signed that day. I contacted the leasing agent to let them know we had moved on to another property only for them to tell us they believed we we're approved. I declined the offer again and thanked them for their time. Fast forward a few days and we receive a letter from them stating we were declined due to owing another property (which we do not) and this letter was dated the same day I rejected the home....big coincidence...I think not. I wouldn't recommend this place to anyone.

So an update...I received a denial letter a few days ago stating the decision was made that I couldn't rent the property due to a landlord debt that has never existed. It's been well over 2 weeks after we turned down the home. Come on MSR please get it together.