Main Street Renewal LLC

Complaint: [redacted]
I am rejecting this response because: we have been playing phone tag and I’m working to dispute this, however we have been unable to make a resolution yet. I am MORE than happy to discuss this via email since we are apparently unable to make connection via phone call, as I stated in a voicemail and in email today.
Regards,
[redacted]

All correspondence has been sent to our Resident Services team. We apologize for the delay; we ensure the resident will be contacted soon to communicate resolution.

If I cloud give this company a negative number I would. Where do I start? The yard, both front and back was in disarray, you can tell it was not maintained. When we moved in the house didn't have our stove, no air (in Atl summer), no water, the windows were boarded up (after we were told they would be removed before we moved in). It took about 2weeks for us to have air, water and our stove to cook. Over the course of our year there, we had 3 leaks (our kitchen sink, master bath, & A/C unit) all because of shoddy workmanship on the house. Mold built up under our kitchen sink. Our A/C unit flooded our 3/4 of our den. Also, every time it rained, our garage and den would flood; which accumulated black mold. Nothing was done about the flooding from rain, they closed the case because of the cost of repairs; so we lived with black mold and stinky den. When we moved out, they made up a list of charges so we would not get our full deposit back. Even though we have a video of the house after we moved out, photos of the house, & receipts; we were still denied our deposit. We talked to a guy in corporate, Kaylan Torres who argued with us on the phone, was very rude, cut me off every chance he got. We put in a dispute with corporate and they told us to wait 60days to hear back from someone. Of course that never happened, so when we called them, they informed us that it was closed and there's nothing they can do....long story short we're suing. They've done this crap to enough people! WORST RENTAL COMPANY EVER!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Since the collection agency closed this matter in September 2016, I assume there is no further outstanding collection.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received a phone call from MSR last night (4/2/15) at 10:30pm.  I was informed that the issue was repaired and that we can move...

in.  I was told that the Mgr. of the Atlanta office would be giving me a call today (4/3/15). Not only did I NOT receive a phone call, when I went to the house to check to see if the problem was resolved as stated, the combination to the lock box had been changed and could not get in. So far we are paying rent for a place that we don't have access to. It should not be this hard to move into a home that was suppose to be move in ready. 
Regards,
[redacted]

We are moving into our home tomorrow, March 18th and Main Street renewals has done everything we have asked and more! They have made this experience a great one and doing business with them has been nothing but positive! Thank you so much! David and Lorraine E[redacted]Bridgewater, Spring TX

The details regarding the resident's complaint have been sent to the VP of Support today, they will review and contact the resident directly to resolve the dispute.

I did not see where we could respond to this complaint. It shows status as “Pending consumer Response”. However, our Resident Services Team spoke with Ms. Richardson this morning and requested information needed from her to address her complaint. Thank you, [redacted]Risk Management & Insurance Coordinator[redacted] • Austin, TX 78759[redacted]

All correspondence has been sent to our Resident Services team. We  ensure the resident will be contacted soon to communicate resolution.

Complaint: [redacted]
I am rejecting this response because:
As before, the main reason for my complaint is disregarded.  My dispute has little to do about the initial run around I was given about my voucher amount.  My voucher was suffice AS I HAVE EXPLAINED BEFORE, so Mrs./Ms. [redacted] advised me to then apply.  My pet peeve is that WHICH I HAVE STATED OVER AND OVER AGAIN, WITH YOUR POINT OF CONTACTS WHILE I WAS INQUIRING AND IN MY ORIGINAL Revdex.com COMPLAINT - "I JUST GAINED NEW EMPLOYMENT" and for that reason, my voucher was in the final process of being raised.  THIS WAS ELABORATED, EXPLAINED, GIVEN IN DETAIL OVER AND OVER AGAIN TO MS./MRS. [redacted] AND IN MY Revdex.com COMPLAINT.
AT THIS EXACT MOMENT IN TIME, YOUR ADMINISTRATIVE ASSISTANT SHOULD OF PUT A HALT TO MY INTEREST BY STATING TO ME THAT I WAS REQUIRED TO BE EMPLOYED FOR AT LEAST 60 DAYS!!!  SHE STATED NOTHING TO THAT NATURE AS YOU HAVE JUST CONFIRMED IN YOUR RESPONSE THROUGH THE Revdex.com!!!  I WAS TOLD TO APPLY AS LONG AS MY VOUCHER WOULD BE FOR THE AMOUNT OF $1045.00 (AS YOU JUST CONFIRMED) AND THAT WAS THAT!  IT WASN'T UNTIL THE NEXT BUSINESS DAY AFTER I SUBMITTED MY APPLICATION THAT I WAS ADVISED IT WAS REQUIRED FOR ME TO BE EMPLOYED FOR THE MINUMUM OF 60 DAYS.  NOT ONLY HAS THE LOCAL [redacted] OFFICE DISREGARDED MY MAIN DISPUTE BUT NOW YOU HAVE AS WELL.  YES I DO FEEL DISCRIMINATED BECAUSE OF MY SECTION 8 STATUS BUT THIS IS NOT THE CONCEPT FOR WHY I HAVE ISSUED A Revdex.com COMPLAINT.  I SHOULD HAVE BEEN INFORMED OF THE 60 DAY EMPLOYMENT REQUIREMENT PRIOR TO SUBMITTING MY APPLICATION.  WHAT AN EASY WAY TO SCAM THOSE LESS FORTUNATE (SECTION 8 APPLICANTS); $40 APPLICATION FEE PER PERSON BUT FAIL TO ADVISE THE INTERSTED PARTY OF THE 60 DAY EMPLOYMENT REQUIREMENT.  PLEASE SETTLE MY COMPLAINT AND RESPOND APPROPRIATELY TO THE FACTS AT HAND; ESPECIALLY NOW THAT YOU HAVE CONFIRMED MR. [redacted] AND MRS./MS. [redacted]' PART OF THE STORY IN YOUR INITIAL RESPONSE.
Regards,
[redacted]

To Whom it may Concern,
DO NOT, I repeat do not rent from this company. My wife and I began renting from this company in February 2015. Their service is absolutely horrible. We have been having the same maitenence issues since our move in date which include dangerous hazords (expecially with a newborn in the house). I won't go into extreme detail but I will provide a small list. We have exposed wires in the unfinished basement/garage which is a big fire hazard, they are also wired up wrong which raises our electric bill, we have a serious mold problem in the basement which was caused due to a pipe bursting the day we moved in while their maitenence worker was present, continued leaks in the house which raise the water bill. These are just some of the more serious issues we have been having, however our list is much bigger. These issues have been brought up to not only the main office, but also to our local office, ATLEAST twice a month. They say they are putting it into the system everytime and have yet to be contacted. We have tried all of the proper channels to get these issues fixed three or four times. Going into their office is a joke. As soon as you walk in you will see why you can never reach them via phone. They will stand around joking while their phones are ringing like crazy. Stay away from this company at all costs. I could go through a long list of issues with this company but I will leave it at that.
STAY CLEAR!

Our Resident Support team has contacted the Resident and advised that due to the lease being past grievance period this concern can not be assist at this time. Please let us know if there are any additional concerns we can assist by contacting  the Resident Care Services on the Main Street Renewal website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is just the beginning. Someone did reach out to me, but with all the lack of...

communication from this company I'm not comfortable saying I'm ok with their response until I actually get one back. 
Regards,
[redacted]

Our escalation team spoke to Mr. York and he gave us the address to refund the application fee.  This will be sent out today and hopefully we have fulfilled his issues.

Our Resident Support team has contacted the Resident and advised that due to the lease being past grievance period (ending 2015) no additional assistance could be done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.
Regards,
[redacted]I am currently waiting for MSR to contact me regarding the next steps of my work order for the leaves and tree shrubs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for now. I expect to be cantacted within the two days as stated. 
[redacted]

We spoke with the resident personally about 30 minutes ago and we are working on some of the maintenance issues.   Some of the work has been slowed down due to the vendor feeling they were in a hostile environment being confronted by the resident and considering asking for us to reassign the work which would have delayed repairs; I spoke with the resident regarding this issue and let him now that any feedback he has about repairs should be directed to myself and not the vendor(s).

Responded to tenant and resolving her issue directly.

The Resident has been contacted and issued a security deposit refund. The return has been sent to the resident on 2/22/18.