Main Street Renewal LLC

This has been forward to our VP of Customer Support. The resident should hear from us within one business day.

You will receive a phone call back on this matter. Please allow our Resident Services Team to gather all your information of this matter.  We will get to you soon.

Hello, I was contacting you to let you know that the business did contact me and resolve the issue of my lease.  They agreed to honor the lease that was signed and we are good to go until lease is over. Thank you for your quick responses and I appreciate everything. Sent from my iPhone

We have received notification of the issue. The details have been subm itted to our Resident Services Team and the customer w ill be contacted w ithin 2 business days.

We have received notification of the issue. The details have been submitted to our Resident Services Team and the customer will be contacted within 2 business day.

Complaint: [redacted]
I am rejecting this response because:
All concerns have not...

been addressed. Yes I received a check after 2 1/2 months, but they decided to keep 108. The woman I spoke to said she will have me file a dispute. So, more time to maybe, maybe not get all of my money. We'll see. 
Regards,
[redacted]

I have reached out to [redacted] [redacted] in regard to the Complaint and will work with her to resolve the issue.

Mr. [redacted], We have tried to reach out to you multiple times to discuss...

further, but I have not heard back from you. I will try again today. It is my understanding that the maintenance related issues have been addressed but we have not been given the opportunity to discuss concessions with you. Thank you

We have communicated through via email about these issues. Our lease that was signed  and sent to the consumer on 7/27/17 through USPS will show the items that were highlighted of the move out calculation and the breakdown of charges.  According to the agreement MSR should have charged our consumer for the remainder of the lease agreement, which we did not.  Any damages to the home would have been responsibility of the resident.

Complaint: [redacted]
I am rejecting this response because:  I have attempted to login into Portal as of 8.21.17 @1:11PM Eastern Standard Time....also reset pw and I am still locked out of my acct.  I can't confirm charges or pay...I also received court filing papers today that had a different amount than what was advised to me on various calls with MS renewal agents.  I am going to respond to court papers I received to set my date to go to court and I will make sure that I provide the court with all my communication through the Revdex.com and the notes I have on all phone calls and emails to me and any interaction regarding my acct.  
Regards,
[redacted]

After reviewing the information provided and review of the Lease and Move In/Out inspections (attached), I did confirm that the Lease did provide for a non-refundable Pet Fee which is a fee to allow pets to reside in the property, not a deposit.  Any damages are therefore deducted from the...

Security Deposit. 
The Move Out inspection identified the following items that were over and above Normal Wear and Tear and deducted from the Security Deposit:
 
Towel/Paper Holder (2nd bathroom) – Missing rod                              $10
Transition Strip (Laundry) – Scratched in need of replacement            $50
Window Screens damaged          4@$25                                     �...⇄ /> Light Loose (Dining)-Need repair                                     ...⇄ $15
 Window Sill (Dining) – Stained Red                                      �...⇄ $84                                      �...⇄
Total                                     �...⇄ $259
 
Records indicate that the property was vacated on 5/31/14 and the Security Deposit Refund in the amount of $1036.00 was refunded on 6/16/14 which is in compliance with the Texas Property Code, Section 92 (attached), “the landlord shall refund a security deposit to the tenant on or before the 30th day after the date the tenant surrenders the premises”.
We are committed to providing a higher quality of service than you have outlined in your communication and I have contacted the branch personally to discuss any missteps that may have occurred during your lease with Main Street Renewal.  However, I do not see that there was an error in the deduction of the above repairs from the Security Deposit.

This tenant is pending eviction.  All issues will be addressed and dealt with during the proceeding.

I am rejecting this response because:I submitted a complaint on 6/25 that was successfully submitted into the system; I received an email, asking me to accept or reject my complaint options. When I lookComplaint: [redacted] at the options, the only one listed was accept, with the verbiage, “if only the option to accept is shown, it will not be closed until reviewed”, however, it was immediately closed. My issue was not addressed by the business, therefore not resolved, so please re-open this complaint.
Regards,
Brandon Walker

Complaint: [redacted]
I am rejecting this response because: Main street renewal has sent me 2 emails this morning stating that the work order for this issue has been closed,even though this has not been resolved, and now I am getting calls with more threats because they say I am in a home that they manage. I have explained that they are doing a poor job of managing it and will not speak to them until the correct this, I have further more reminded them that I have been going through this kind of nonsense with them for 2 years, and they have had plenty of opportunities to come correct and they have not. what is starting to bother me even more that all their lies is .....the threats of me being responsible for further damage to the property if something else happens, and also stating that this is their property, which I full understand, but I also understand I have rights as a paying tenant, and should not have to feel like you are going to evict me because I speak up.  I have provided 2 an attachment with the emails I received this morning with the false information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait on the  resolution.
Regards,
[redacted]

I have reached out directly to [redacted] to work together and ensure resolution.

We have received the resident's complaint and the information has been forwarded to the Regional Property Manager and Branch Manager. The resident should have a response within 1-business day.

I have reviewed this issue with the branch and have been assured that one of our vendors, Critter Control, was at the property on 6/19 to remove the rodent.  Additionally, it is my understanding that you met with our Branch Manager and Customer Service Manager on 6/19 and a $200 has been issued...

to your tenant ledger. 
I do hope you find this issue has been resolved; if not, please contact me directly at ###-###-####.
 
[redacted]
Vice President/Control Management

Complaint: [redacted]
I am rejecting this response because: no return call.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The business responded on September 9th and said they would notify me...

within 2 business days; however,  I have not received a response from anyone about this complaint and would like to reopen ID# [redacted].  This is an urgent issue since this is pending with a collection agency and I do not want my credit to be affected.  I have numerous documentation that can back up my complaint as well.
Regards,
[redacted]