Main Street Renewal LLC

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The absolute worst tenant experience I have ever encountered. The date I moved in, I was told there had been a walk through which was blatantly FALSE. The second bathroom's toilet was in the tub, uninstalled, so who did that walk through and missed the toilet sitting in the tub? There was no shower head on the master bedroom bath. The electrical for the Garage, Dining Room, Kitchen, and Living Room was not working AT ALL, all of the lights not working and the garage door even unable to open. One of the windows was even broken in the kitchen. At this point I was told to put in a maintenance report online through the tenant portal and that all upgrades to the house were done with the utilities OFF and I was asked to turn on all utilities a week before our move in date so that these issues could be resolved, because apparently Main Street Renewal wants their tenants to pay the extra week of utilites even though there was never a walk through of the house and these issues were not resolved by our move in date. It took 3 weeks for the issues to be resolved and the employees they sent to fix the maintenance issues made me feel very uncomfortable and wanted to talk more than they did work. When they sent someone to fix the window, he showed up, measured it, returned with a new piece of glass that was the incorrect size so he measured it again, told me he was leaving to get a new piece and NEVER returned, ever. The window was never fixed while I was a tenant. Half of the maintenance reports I filed, were closed without any contact or notification and were absolutely not resolved. When our AC broke in the middle of Summer, I put in 2 maintenance reports and had to call the office 5 times just to get a response. I put in 2 separate maintenance reports about the broken dishwasher. The first one was closed without any contact to me but a message on the tenant portal asking me to contact the warranty, which excuse me the dishwasher was not purchased by me and I am not responsible for fixing it. The second one, they called me and told me a new one was being delivered to my home and that I would have to be there when it got delivered, as if I hadn't missed enough work due to Main Street Renewal and that I was to call them once it was delivered so they could find someone to install it. Oh and no one ever came to install it. Since moving out, I never received any of the $1295 deposit that was paid prior to moving in or any time of receipt explaining why we were not refunded any of the deposit. But today 7 months after moving out, we received a phone call from a debt collector saying we owe an additional $790 for lawn mowing, blinds and carpet cleaning (only the bedrooms were carpet). We were never compensated for any of the issues while living in the home and now we are being asked to pay another $790 on top of the $1295 deposit for damages. This company is shameless they find every way to make being a tenant miserable. I would never EVER suggest any one renting with Main Street Renewal.

We do not have a resolution as we need to speak with Ms. [redacted]. We will have to close the ticket on our end due to lack of response. We will gladly re-open the ticket if we hear from Ms. [redacted]. Thank you, [redacted]Risk Management & Insurance Coordinator[redacted] • Austin, TX 78759[redacted]

Complaint: [redacted]
I am rejecting this response because:  Main Street Renewal is the most dishonest business I have ever dealt with. They purposefully mislead and ignored questions in order to illegally withhold the return of my deposit.  Then charged inflated amounts for bogus charges.   STAY AWAY FROM DOING BUSINESS WITH THEM!!!!!   That is all I can say.   A formal claim will be filed against them.  
Regards,
[redacted]

Responded to tenant directly to resolve issue.

We have received notification of the issue. The details have been submitted to our Resident Support Center and the Customer will be contacted within 2 business days.

Complaint: [redacted]
I am rejecting this...

response because: the corporate office has not returned my phone calls or called me back after saying that they would since Tuesday. Then I was told they'd call me back Wednesday, no call, then more of the same Thursday, it's now Friday at 5pm and no one has called.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because since the day we moved in with our first complaint we have heard the same...

scripted rebuttal from every source or level of contact that we can correspond with. It's apparent that this home never underwent any inspection or possibly an appraisal before we signed our agreement for 3 years. Atmos Energy would not even give us an account until MS RENEWAL had a new hot water heater installed!! The contractors that serviced this work order told the contractors  for HVAC that there work needs to be completed properly at that time in order to complete the initial work order!! Hint that's a problem but my management company says this property passed inspection by whose standards. My neighbor has complained to me already about the nature of our rental property from an outside perspective. I have pictures proving the home never could have passed inspection but here we are under an agreement where our management company is taking our money and giving us low bids for maintenance, which gets declined also, which should have been completed prior to move in. My family and I aren't happy tenants and we can prove that we are being written off in regards to the major renovations to this property. They are pushing these matters off throughout the seasonal changes so we won't notice the home not cooling in this summer heat. They are declining repairs to our foundation and landscape problem until we just give up with our pursuit to a happy living for the next 3 years! I'll provide proof on my next complaint once I notice no actions are implemented and in place. We are Ok if we can resolve my concerns then my family and I are complaint free until we notice any other maintenance work order that they claim is over the bid amount. Just fix the problem to your property being rented by us as tenants because it's your obligations not ours!!
Regards,
[redacted]

In reviewing the customers concerns we were able to confirm that the actions taken during the eviction and lock out process followed normal protocol and procedures.  At this time there are no outstanding concerns that need to be addressed.

Our Resident Support team has contacted the Resident and communicated a resolution. After a careful review of our resident account, the charges applied to the resident was credited back to their account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will wait for them to contact no later than April 6th.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is just another of their delay tactics.  I have received the deposit refund though it required me to call numerous times, leave messages without return phone calls and I was given bogus information about the status of my refund for over two weeks before it was finally sent.  There were deductions taken from my deposit that do not align with the condition I know the house was in when I left but I will not pursue this further as I believe it would be a waste of my time.  I am good to close this file at this time.  I will leave my negative reviews for this company on the various websites they advertise on to be sure others are aware of the deceptive practices of this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our records show that all reported issues were addressed/resolved in a timely manner. The latest work order submitted on 7/11 and 7/14 was referred to a vendor same day.  However, when the vendor contacted Mr. [redacted], he refused service.  We have made attempts to call Mr. [redacted] and we also have rescheduled our vendors to make sure these issues were addressed. Mr. [redacted] has previously communicated with our Escalation Team and he is more than welcome to reach out to us again if he’d like.  Here is our number to the Resident Support Center [redacted] is the point of contact and is the Supervisor that has been assigned to this compliant.

Complaint: [redacted]
I am rejecting this response because: I am meeting a representative from Main Street Renewall today @ 4:00 to review all the repairs.  I will be happy to close this complaint once a resolution has been agreed upon and completed.
Regards,
[redacted]

We have received notification of the issue. The details have been submitted to our resident support...

center and the resident will be contacted within 48 hours.

Responded to the resident directly.

I have been a resident for 3 years. Until this year, I had never had any issues with eviction. I ran into financial hardship and the papers were filed but I paid prior to the date of the court case. 3 months later and my credit report is listing an eviction. Mainstreet neglected to file the dismissal and not I am unable to get a new place until the y fix it and they do not seem to be in a rush to do so. I have not received any help from their end and no one has returned my call as they stated they would.

The first time we spoken to the consumer we offer to open the portal for one day and the instructions were given from [redacted]. There was no payments done on the portal and we cannot open the portal again for the consumer due to policy. The consumer didn’t want to hear our terms until the rent amounts and additional charges were zero out. We understood her terms and explain to the consumer to pay the rent amounts for July and August at the time when the portal was open.