Main Street Renewal LLC

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They were able to agree to our requests, and I believe they were very fair in resolving this issue, and pursuing our satisfaction in this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it has been a week since receiving this response through the complaint process and I still have not heard from the business.  There has been zero communication from the business since 9/28 and no...

concessions on rent or reimbursement for the hotel charge has been made.
Regards,
[redacted]

After a review of the applicant’s complaint, we have reviewed the application in the system which shows the property applied for was [redacted],  we were subsequently informed by the applicant of an interest in another Main Street property, [redacted].  The applicant was notified...

that the [redacted] property was off the market. We are happy to move forward with the [redacted] or another Main Street property but if that is not the direction the applicant would like to go, we will gladly refund the Application fee(s).

We have confirmed and contacted our resident of their concerns.  A check was mail on 8/28/17 due to move out calculation and Resident was notified.

I have spoken with Ms. [redacted] and we are working to finalize a resolution.

Complaint: [redacted]
I am rejecting this response because: I am still awaiting an email or letter with the correct verbiage clearly stating that upon receipt of my payment of $450.00 MS renewal will contact NRA their collection agency and have the disouted account removed from all three credit repositories to which they are now reporting. I also will need MS Renewal to provide me with a payee and mailing address for me to remit the payment.
Regards,
[redacted]

I wanted to follow up on a new status about this complaint and our resident.  We made contact again with resident and we should be giving our resident a...

used refrigerator for now until we receive the new refrigerator. All other concerns were addressed.     Please let me know if you have any questions. Thank you! [redacted]Compliance & Risk Coordinator

We have received the Revdex.com complaint and have sent the information to our Resident Support Team. The resident will be contacted within 1business day to determine resolution.

Responded to tenant directly to address maintenance related issues.

Revdex.com:I am still waiting on the business to contact me regarding my complaint and further resolution. If the business does not follow through I will be taking further action. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

All correspondence has been sent to our Resident Services team . We apologize for the delay; we ensure the resident will be contacted soon to com municate resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this satisfactory to be contacted within 48 hours regarding my complaints.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the number of non responses in the Revdex.com database alone.  I'll accept resolution when there's actually a resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have heard this same response from Main Street Renewal several times before and...

the problem still exist. The last time I called in to speak to a representative about this issue and why it hasn't been resolved yet, she specifically said that she had escalated the priority to emergency status and someone would be in contact to fix the issue within 48 hours. That was last wednesday, I still haven't heard a word from them. My wife spoke to them about a week before that and they told her the exact same thing and we were never contacted. 
Regards,
[redacted]

Our Resident Care Support Team contacted and discussed the timeline for repairs and all issues have been resolved.

Our Resident Care Support Team contacted the resident regarding their maintenance concerns. At this time all of the Resident’s concerns are have been addressed.

Complaint: [redacted]
I am rejecting this response...

because: I have repeatedly been told that someone would be contacting me since the beginning of these issues and I am still waiting.  Three days ago it would be 48 hours.  For the last few weeks I have left voicemails, messages and even faxed [redacted] in the Texas office to no avail.  All responses throught the resident portal are never responded too in a timely fashion and then I am notified that the repairs have been forwarded for a work order and will be contacted which I never am.  I am beginning to think this issue may need to escalate to the next level for a resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't agree with the explanation provided. The pictures forwarded to me do not show $800.00 worth of repairs, which is the amount these Crooks have decided to steal from us.
Regards,
[redacted]

Resident reported issues with being charged double for utilities in the home.  Our Resident Care Support Team confirmed charges were an error and removed all fees. All concerns have been addressed.

The Applicant applied 5/22/14. [redacted] asked for a Lease Start Date of 7/1; which falls outside of our standard 30 day move-in window.  On 5/23, the [redacted] reached out to [redacted] to see if an earlier Lease Date would be possible or if she wanted to be placed on a waiting...

list for another property that would be ready for move in around 7/1. On 5/27, [redacted] responded that she could change the move-in date to 6/20 but by that time there was another applicant who had been approved with a 6/1 move-in. On 5/30, the [redacted] spoke to [redacted] and it was agreed to remove her from the Wait List. As part of our application, it does outline the non-refundable application fee below.
 
 I acknowledge that the Landlord will not process my application without receipt of the non-refundable application fee.  The Landlord does not guarantee the availability of the desired property, and the application fee will not be returned if the property is no longer available.  Current availability can be confirmed by phone.