Main Street Renewal LLC

They are horrible they do not inspect there property everything is patch work secondary half done work. Rent prices does not equal to living conditions. Maintenance is horrible nobody wants to help moved in November 29 but couldn't physically stay in the property until the 10th of December due to electrical problems heating issues etc.

Revdex.com:MS Renewal has sent out a technician today 07/06/15, to investigate the matter and have found the problem...

that was creating the water damage. The technicians have takenphotos and will be forwarding the results to the company so that the repair work can be completed. In their findings, they were able to determine that the leakage was due to the AC unit that was installed after we moved into the home this past winter that has created all of the damage. I will await their feedback as to when they can start the repair to the walls, ceiling, and carpet and address the mold that has started to form.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have reached out to Ms. [redacted] to discuss the issues outlined in the Complaint directly.

Complaint: [redacted]
I am rejecting this response because:  please provide pictures; Manager for Houston location has refused to provide pictures showing stain in dining room as well as walls. Touch up paint used was provided by management company, left in garage and physically pointed out to be used upon move in. Please verify number of screens damaged. There were only TWO damaged - these are the lower panels of two exterior window screens in living room. The Houston Manager also verified with us via phone that only two screens were damaged yet they are duplicated on check list by charging them as 2 living room screens and 2 exterior screens yet they are the same screens. 
Again, please provide pictures to show 4 separate screens damaged if this is the case, though I believe it should only be two and there seems to be a duplication on the checklist. Please also provide pictures of red stains on window sill in dining room.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
[redacted] I spoke with you yesterday about my case [redacted]. I 'm asking you to please add this to my case for this my reply to the consumer Main Street Renewal.  The inspector from the City of [redacted] Mr. [redacted], and Main Renewal came out to complete the inspection on April 3, around 3pm.  I'm not sure if the house passed I wasnt given any papers.  Verbal I was told by Mr. [redacted] that he might pass it let it go but someone need to contact me to redo the garage the ceiling is coming down.  I have heard anything from Main Street Renewal.  I have contacted Mr. [redacted] from Main Street Renewal but all I get is his voice message leave a message.  However my husband and I have made several attempts to reach him at the number before and he has not replied to neither me or my husband.  [redacted] has not contacted us about the compensation that we requested as well.  My husband said he and [redacted] are suppose to discuss the compensation.  I would like for all the repairs to be completed I have the list and will forward the list and the pictures of the garage.  Please will someone help us.  The Company is horrible and should be held accountable for the compensations and all the repairs for this house.  [redacted] he is one of the maintenance men that works for Main Street came out on the 27 of March and completed the repairs from the list that he could the others he said leasing would have to take care of well no one has contacted me or my husband.  This company is so unprofessional.   There should be someone we could talk to but no one and they dont care.  All they were concern about is getting the deposit and the rent.  I will await to hear from the Revdex.com.   Thanks for all your help in this matter.   Yvette Carte
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the billing resolution is satisfactory to me.  However they failed to address the lack of available assistance not offer acceptable accountability for their lack of accessibility during business hours which is not only poor business practice but unsafe for residence under their property management. In addition they failed to apologise for the poor customer service & thusly remain unsatisfied. They deserve a much lower rating.
Regards,
[redacted] & [redacted]

We contacted Mr. [redacted] and advised him of the front door damages (sent him pictures) and also sent a copy of the lease agreement.  We only charged him for the deposit for breaking the lease and one month.  Per his lease agreement more charges would have been added on his ledger but he was only charged for deposit and one month rent.

We will forward this correspondence to [redacted] with our Resident Services team. We apologize and ensure the resident will be contacted soon to communicate a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to my complaint. I am now waiting for the. [redacted] to contact me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Responded to tenant directly.

I live in your property .My Air Conditioning has been out for almost a week everytime I call someone says that I will have to wait t for 24 hours to get someone out .been having to stay in a hotel with my family very disappointed and Main Street Renewal so ready to move. 90 degrees plus in my home.

Complaint: [redacted]
I am rejecting this response to leave complaint open until successful resolution. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Nothing has been done. I am requesting that the Revdex.com hold Main Street accountable for this. I am requesting everything that was listed in my original request.
Regards,
[redacted]

[redacted] with our Resident Services team has been in contact with the Mr. [redacted] and has requested supporting documentation to review the complaint further. Thank you.

I have reached out to [redacted] to discuss the issues cited in the Complaint.

I have nothing but POSITIVE things to say about Main Street Renewal. From the showing of their properties, to the signing of the lease, to the maintaining of my rental home...everything has been a very pleasant experience! Every person/contractor who I have come in contact with who represents MSR have exhibited positive attitudes and have been a pleasure to work with. They have always been VERY quick to respond (usually within 24 hours)to any of my maintenance requests and have often gone above and beyond to rectify any issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the first step to resolve this situation. I would like all correspondence to done via email at [redacted]....

 I accept this response with understanding that it will be resolved in a timely manner. 
Regards,
[redacted]

We have received notification of the issue. The details have been subm itted to our Resident Services Team and the customer will be contacted within 2 business.