Main Street Renewal LLC

Do not rent from this company had no use of main bathroom since july broken exit toliet pipe under house since summer sewage going under house since??? they refuse to fix as husband has O2 so plumber said will fix from ourside to prevent digging up living room and causing sparks Main Street said NO want cheaper option go to hotel I pointed out husband is disabled also uses hospital bed they refuse to fix blame us demand to dig up living room!!! Black mold in kitchen took them 7 weeks to get to that constant plumbing problems, This is the first month I am refusing to pay rent Im tired of 7 months without main bathroom so I have to pay for movers Im sure a court fight is pending beyond frustrated..........

Main Street Renewal: 8/28/14-Ms. [redacted] completed submitted an application. 8/29/14-Customer Service Manager contacted Ms. [redacted] and requested pay stubs be sent to the Leasing Agent. 9/6/14-Leasing Manager called Ms. [redacted] and left a voicemail requesting...

paystubs. 9/18/14-Leasing Manager placed another call to Ms. McCallister regarding paystubs but the number was no longer in service. 9/25/14-Leasing Manager located another number for Ms. McAllister, called but no answer. 9/29/14-Leasing Manager spoke with Ms. [redacted] who called to request a refund of the application fee.  Leasing Manager she had been trying to reach her for the last month with no success.  Leasing Manager reminded Ms. [redacted] that the Application Fee is non-refundable as outlined in the Application submittal.
 
 I acknowledge that the Landlord will not process my application without receipt of the non-refundable application fee.  The Landlord does not guarantee the availability of the desired property, and the application fee will not be returned if the property is no longer available.  Current availability can be confirmed by phone.

Resident was given an unfair chance of getting this house due to someone already being approved and about to give their deposit. Due to this error we offered the prospect $100 dollars in gift cards and she gladly accepted

After review of the residents complaint, we definitely apologize for vendor's Action and No-Show. This is not acceptable and we will address with the vendor. However, the policy you refer to does not allow residents to charge for missed appointments. The fee referenced in the policy is a pass...

through cost that we incur from our vendors and not an inconvenience charge.

Complaint: [redacted]
I am rejecting this response because:Another typical response from Main Street.  "We'll deal with it soon, promise.  Pinky swear this time."  Sure.  It's been four or five days since THAT response, and still nothing.  After the ongoing lack of response from previous promises that this will "surely be resolved quickly."  So expedient.  Meanwhile the longer we delay and duck this situation the further in the past it becomes and the harder it is to do anything about.  All it looks like to me is attempting to get me to miss the six-day response limit and have this file automatically close.
"Regards",
[redacted]

Complaint: [redacted]I am rejecting this response because the business has not resolved my issue. They are only just now "reviewing my information."Regards,[redacted]

We contacted the consumer on their concerns. After our investigation, we advised that per inspector home is not habitable and the consumer has been advised that he will be released from the lease. Additional steps will follow due to the home not being habitable.

Ms. [redacted],Please accept my apologies for any miscommunication and frustration the experience with Main Street Renewal has caused.  I can assure you we do not knowingly stack prospects.  The policy is that we take the applicants in the order the apply and provide all required...

documentation for screening.  The application on-line does indicate the screening fees are non-refundable but I understand your frustration and have requested a refund of your $80.00.Please let me know if you have any questions or if you do not receive a refund within 7-10 days.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:As I stated earlier, this was a breech of contract based on the following:On October 7, 2014, I received the following email from [redacted]: "The maintenance crew is bringing a new refrigerator from another home… so that is in process today/tomorrow morning… General Electric has the refrigerators on backorder… that has been the delay on that… but we do have other homes that already have refrigerators. The power company delayed the turn on date… so we will be doing electrical inspections tomorrow…. Along with that the HVAC company will be coming as well to test the HVAC… from my understanding the HVAC unit is either new, or partially new and maintenance wants to test to make sure that it is up and running.. water is on at the home and all seems to be ok with that… I was there for about an hour and just returned… There were 2 other small items that I noticed while I was there and forwarded to our maintenance manager… so he will get those taken care of as well… I am assuming that you are working tomorrow… but by 5 you should be free to move in… I am not going to charge you for tomorrow… but any time after 5 you can access the home…. I am attaching the revised lease page #1 for you to initial the date change… with the date change will come with a deduction in the Oct rent… ." When I expressed to [redacted] that I arranged to have the movers there earlier, I was notified on October 8, 2014 in an email from [redacted]: "You should be good to go any time after 1 today…. When you take the keys out of the lockbox please leave one until the end of the day. Our guys have a few things left to do and will need access in case you are not at the home… here is a list of what we are doing today…. We will be getting a new refrigerator and delivering it today…. The HVAC was replaced and we will be testing to make sure that it works correctly.. Items that I noticed yesterday are going to be addressed today… the upstairs hall bath faucet drips when turned off.. they will repair. The window in the master bath toilet area has broken clips. They will secure the window until the clips or window parts are ordered and delivered. The door from the family room to the patio needs weather stripping on the right bottom…. So they will address that."BEFORE I moved in there was to be a refrigerator installed PER CONTRACT.BEFORE I moved in the home was to be cleaned.BEFORE I moved in the HVAC unit was to be inspected and up and running.BEFORE I moved in the water was to be on in the home.BEFORE I moved in a major leak was discovered in the kitchen ceiling and not repaired causing damage my property.  This was negligence on the part of the company.  I WAS NOT NOTIFIED prior to moving in that there was a leak.  The home was never cleaned because of the leak.  The bathrooms and floors were filthy because the cleaning crew could not use the water.  The HVAC repairman informed us that the company was supposed to contact them BEFORE anyone moved in or used the unit so that the unit could have freon added.  Because of the company's negligence, the unit burned out and could have caused a fire putting myself and my family at risk.The company was aware that there was a major water leak because they turned the water off the morning I was scheduled to move in, when they discovered the leak per the Maintenance Manager.  This was the reason they could not clean the residence.  Per the Maintenance Manager, "We apologize, but there was a major leak that rained down into the kitchen, so we had to turn the water off." I WAS NOT NOTIFIED PRIOR TO MOVING MY THINGS INTO THE RESIDENCE.  I was only told this after calling and emailing several contacts to tell them that I did not have water, and inquiring as to the residence not being clean.The water leak was never repaired on the day I moved in because the company failed to communicate effectively with the repair company the location of the leak, so the repairman repaired a SECOND leak to the hot water tank, thus leaving the major leak to cause damage to the property and my things.  The vendor turned the water back on after stating that the problem had been resolved.  The water from the flood leaked into electrical sockets and lighting fixtures that were on, and could have caused electrical shock putting myself and family at risk.  It also was left to mold and crumble.  I was not contacted for repairs until a week later according to your own comments, and when I was contacted, I was told that if I could not accommodate the vendor schedule, the repairs would be at MY EXPENSE.  I could not believe that I was asked to pay for repairs that were necessary only because the company was negligence if I was unable to miss more work.   As of May 2015, I am still receiving calls from vendors, inquiring about making the repairs, apparently unaware that I no longer reside in the home.  Nearly eight months later, the home would still be in disrepair, and I would be left without use of the bathroom shower and tub, have molding carpets and ceiling, and trash that was never cleaned up in a home I was supposed to be able to enjoy.  It is for these reasons that I reject the response of the business, which failed to honor their promise to have the home "move in ready," and put myself and property at risk, thus breaking their lease before it began.
Regards,
[redacted]

Our Resident Support Care Team contacted the resident of their concerns. We are currently working with the resident of other options of transferring to another property that they will consider. At this time all concerns have been address.

After review of the residents complaint we are actively working to coordinate efforts with the resident and the local branch to review the disputed amounts and adjust if warranted. At this time there are no additional outstanding issues that need to be addressed.

Complaint: [redacted]
I am rejecting this response because: MS Renewal isn't even looking at the email I have from their employee saying that she would "hold off"...

until Dec. 28th so the account wouldn't go into eviction status. The paperwork was filed on the 27th. I have shared this email with them and they act like it doesn't exist. Heather Bates messed up and they want to hide behind the lease and not be accountable for their screw up. It's the principle of the issue.  Regards,
[redacted]

Our Resident Care Support Team has contacted our resident to address the maintenance concerns and we are currently working to resolve these issues as soon as possible.

Complaint: [redacted]
I am rejecting this response because:Main Street Renewal never contacted us like they said.
Regards,
[redacted]

Our Resident Care Support Team finalized a resolution and confirmed with the Resident that their security deposit was return and received. At this time all of the Resident’s concerns have been addressed.

Complaint: [redacted]
I am rejecting this response because: I have not heard anything from the business at all.  This is how it always goes, I will call them get told that I will get a return call back.  Yet nothing what's so ever.
Regards,
[redacted]

Our Resident Support Team informed Mr. [redacted] that after review of his account, no credit would be issued and deposit would not be refunded due to early termination of lease as Main Street was in good faith making repairs to the home. Deposit was applied to fees owed.

We have received notification of the issue. The details have been subm itted to our Resident Services Team and the customer will be contacted within 2 business days.

Received the complaint and sent to VP of Customer Relations for follow up. The resident should hear from us within 1 business day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am awaiting a full resolution as outlined in my initial complaint, as at this time, no one has attempted to contact me to resolve this issue.
Regards,
[redacted]