Main Street Renewal LLC

We are actively addressing the issues and we have spoke with the resident on Thursday (8/10/17) and scheduled our tech to go out and address some maintenance concerns the tech went out Friday and also arranged with the resident to come out today (8/11/17) and complete the repairs assigned to him. There are two other issues we have to address which are carpet transition steps and the back door replacement, both vendors have again reached out to him today and they are awaiting his response to schedule. Regarding the A/C is was determined that the A/C is functioning properly it is cooling when 100 outside to about 80 and at night is cooling below that, A/C  is functioning as it should:   ·         07/02 – Tech found furnace needing hard pipe, needing to add new flex line, and a drip leg. Air filter was installed backwards and extremely dirty - replaced with a new one.  Refrigerant circuit properly charged with 2lbs refrigerant. system is properly cooling. ·         07/24 - A/C company (M. Green) confirmed that A/C was operating per specs.   Resident reported yard flooding as of today 08/14/2017 and we have already assigned to vendor for review.

Complaint: [redacted]
I am rejecting this response because: I never got a new ledger. Also it was said a check was mailed and I should have gotten it. But I have not. Someone in Texas supposed to be looking further into it and will contact me 
Regards,
[redacted]

All correspondence has been sent to our Resident Services team. We ensure the resident will be contacted soon to communicate resolution.

The complaint has been forwarded to our VP of Resident Services and her team has been instructed to contact the resident.

We have received notification of the issue. The details have been submitted to our Resident Services Team. Resident Services will be in contact within 2 business days and will be reviewing the following issue(s):1. Reimbursement of application fees.

Complaint: [redacted]
I am rejecting this response because: this is no response. I have been told since October when the stove was stolen and I couldn't move into the property that the correct paperwork would be submitted in order to credit me for...

the 21days I was unable to occupy the premesis. I am always told to wait one more month. One more month. Pay rent. And nothing changes. So it is absolutely unacceptable for you to say now that the resolution is to talk to me. We dont have anything to talk about. You have a credit of 21 days to give me. It has been long enough. Would you pay for a month of rent someplace you and your family could not stay in? Didnt think so. Do what's fair and just ans apply the credit to Feb. Rent. Its been well past the 6 weeks I was told it would take for corporate approval.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Damages to the door frame, molding, fence, and other portions of the home were all pre-existing. Documentation provided shows this evidence. The business should provide a detailed list and evidence on their behalf that these conditions were not pre-existing contrary to the evidence that we have provided.  Request business provide a detailed list of items that were required repair upon our departure and evidence that these items for repair occurred during our stay in the residence. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:MS [redacted] agreed to full refund on the phone but a second manager refused to honor that agreement.  We are requesting a detailed description of the supposed damages to compare with the pictures and videos we provided showing the damages that existed upon our move-in.  MS [redacted] left the house infested with mice, filled with mouse feces, doors frames still damaged, holes poorly patched, and various paint touch-ups.  None of the claims they are making against us are accurate based on ALL the evidence we have provided.  MS [redacted] should be required by LAW to send us a detailed list of EXACTLY what was repaired to withhold any portion of our deposit.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 
Hello Sherri- since we last had contact, I was contacted by someone from Main Street Renewal, and she promised to review my case in 48 business hours. She has not contacted me back. I really believed this time they were going to try to resolve my issues. I was lied to again by this company. I want to continue my Revdex.com complaint and maybe even add to it. This is absolutely terrible and unacceptable.
Regards,
[redacted]

Our Resident Care Support Team has contacted our resident to address their concerns and we are working to resolve this concern as soon as possible.

Complaint: [redacted]
I am rejecting this response because: they will take forever to get back to me like always I need these false charges removed as soon as possible.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the refund did not come in the mail in a time frame that suggests they sent it on October 1st. It just came yesterday on the October 13th. I looked at the...

USPS stamp that gives me proof that it was mailed on the 6th, not the 1st. This morning I finally received my deposit, though it was not the whole deposit and there is no way for me to verify the things they claim had to be taken out of the deposit because of damage to the property. 
Regards,
[redacted]

Our Resident Care Support Team advised the resident that all maintenance issues have been addressed and a concession was given to the resident.  At this time all of the Resident’s concerns have been addressed.

Our Resident Care Support Team has contacted the resident about their issues with delay in maintenance and lack of communication.  Maintenance repairs has been expedited and confirmed that they are on schedule to be completed 2/7/18.

Complaint: [redacted]
I am rejecting this response because:it is not true and not acting in good faith.  The outstanding issues have been present since May; they are attempting to manipulate reality for face value   They have failed to address issues and [redacted] made zero guarantees or returned communications.  Zero since last offer was rejected.
Regards,
[redacted]

An email was sent to [redacted] to provide a time convenient to discuss to make sure I have all of the details.  I will work with her to address and resolve the issue.

[redacted] and the resident are in communication and are working together to resolve the issues to our resident’s satisfaction.

Complaint: [redacted]
I am rejecting this response because:All provided documentation shows the charges they are claiming...

against us were pre-existing conditions in the home that were contested upon moving in. Additionally, per a phone conversation with one of the supervisors we were assured that our entire deposit would be refunded after they had review the evidence we provided . To date this has not been resolved.   Company should review the provided documentation and reply with specifics of charges against our deposit  and why these charges are not nullified by the evidence already given . We only resided in this home for 10 months and were forced to deal with rodent feces, an uncleaned environment, and damage to the home even after we made an initial complaint within the first few days. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have been contacted by Ms [redacted] and I am sending her all information needed. 
Regards,
[redacted]

Our Resident Care Support Team is currently reviewing the request of the resident and will determine if the deposit will be refunding after the review is finalized.