Main Street Renewal LLC

Our Resident Care Support Team addressed all issues with the resident and advised them about the delivery of the appliances.  At this time all of the Resident’s concerns have been addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is a lie (still).  Mr [redacted] continues to not act in good faith and lie. We were out of town on 14th and did not communicate with him. I sent an email that was never responded to. CEO, Mr [redacted], failed to respond too.  There never was any same day tag, as the tickets were submitted in May and multiple times in june. MSR sent employee when legal action was threatened and when not scheduled. No service was refused. We will pursue legal action since the lack of integrity is apparent. We will look forward to seeing the "proof" in court and under oath. As we have stated, their statements are not sincere and obviously lack the integrity expected to use Revdex.com as a mediator. They do not act in good faith. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Only after filing a complaint the rental company...

contacted me. I stressed the need to secure a property by the 19th and with applying on the 7th was ample time to run all necessary checks. I no longer wish to do business with Main Street and would just like a refund. I would be very leery to rent from this company because if I was an actual resident with an actual issue the turnaround time for something as simple as a phone call is unacceptable. I also choose the option that I was already a resident and still no contact. Please issue a refund, services were not rendered. 
Regards,
[redacted]

We have received notification of the issue. The details have been submitted to our Resident Services Team and the customer w ill be contacted within 2 business.

Complaint: [redacted]
I am rejecting this response because:  The Business has reached out to me as they previously did, they will send someone out to look at the issue, but after that nothing happens.  I would be more than happy to respond after issues are resolved.  As for the ants they are suppose to send someone out to spray inside, but the initial request when I first moved in, they sent out an exterminator and he told me the ants are in the wall that is why they are coming out on the master bath fixtures when it is hot, trying to find water.  He stated that without going in the wall and spraying this will continue.  [redacted] from  mainstreet stated he would do a courtesy spray in the house (not in the wall), he also stated that the back door that was replaced with a  front door (no window and a peephole) would not be replaced, that as the lease states they really just have to replace the door it doesn't have to be the same type of door.  So they will not replace the door with one similar to what I had when I moved in.  Another vendor called me this morning and said they were going to call me back to schedule a time for someone to come out and LOOK at the fireplace (this will be about the 5th time someone has come to LOOK at it since November 2015 and nothing has happened as far as fixing or replacing it).
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because:
Regards,
[redacted] there is still an issue with the air ducts in the attack that are not connected and someone is supposedly coming out to fix it. The work is still incomplete at this time and I will not say it’s complete until everything has been finished. I was told the air duct people will be out on Tuesday but I haven’t heard from anyone so I’ll be waiting for a follow up call from someone.

In reviewing the complaint from the resident we were able to confirm that all maintenance issues had already been or are in the process of being resolved and that there were no ongoing concerns for this property at this time.

W e have received notification of the issue. The details have been subm itted to our Resident Services Team and the customer will be contacted within 2 business

We do not provide pictures of the home after our repair … resident has been given a move out calculation document to support our finding. He is discussing how the home was when he took ownership and we have agreed and removed charges for cleaning but charges for pet ordor will remain and this is what the resident is disputing.I know this has been closed but we wanted to provide more info on what we have done with our consumer.  Please let me know if you have any questions. Thank you! [redacted]Compliance & Risk Coordinator

Complaint: [redacted]
I am rejecting this response because:I still to this date, have not heard from MainStreet Renewal about my concerns. I have no missed calls, no voicemails, no attempt to make contact with me. The repairs needed in this complaint have still not been addressed, I cannot even get someone on the phone to discuss lease terms. I am not sure what I have done to be treated with such disrespect, other than make every payment to MStreet on time and in-full, and I have taken care of the property to the best of my ability. So, yes I am rejecting this response from the company as it is the same response as the 1st attempt and the same result. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: received a call 8/3/16 around 11:30 am, was advised I would get a call back before 5pm.  It's 8/8/16 and I still haven't received a call back.
Regards,
[redacted]

All correspondence has been sent to our Resident Services team. We apologize for the delay; we ensure the resident will becontacted soon to communicate resolution.

DO NOT USE THIS COMPANY!!!! They make promises they do not keep and ignore you once you become a tenant. They make you responsible for contacting and fixing problems they are responsible for resolving. It has been an awful experience and I cannot wait to get away from them.

The Resident was explained of the charges that were valid and was not charged fully for the issue that was presented. All other charges were valid and we will proceed what was explained to the resident.

Complaint: [redacted]
I am rejecting this response because:MS Renewal has never contacted me.
Regards,
[redacted]

We apologize for the lack response we have given you. Our escalation team will be investigating more into the issues you may have. We will be in contact today.

Ms. [redacted] accepted a concession on 01/29/2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Recently we were harassed by the MN property manager Kristin U[redacted] at Main Street Renewal whom participated in racial slurs and made false allegations about my children and damage to the home to get us evicted. The home had standing water in the basement along with mold and mice upon our move in. When I called to report it (the following day) she said we must have brought the mice with us and the water and mold was our fault (?) wow! We are in the process of having the UD expunged and have found a new amazing place with superb management. Warning; Don't walk, run!