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Main Street Renewal LLC

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Reviews Property Management Main Street Renewal LLC

Main Street Renewal LLC Reviews (935)

I have never dealt with such poor customer service in my life! Once you are in a lease, that is where any customer service endsI have been trying for six months to get them to fix the flooding basement problem I am having and guess what, it is still flooding! They want to try and put a bandaid on a major problem without actually addressing the problem! I will not recommend this very sorry company to anyone, nor would I ever use them againYou would think that as much as I am paying in rent that I would be getting better than a home that has a basement river flowing through it!

July 23,
Mr***,
I have reviewed the Issue reported to the Revdex.com and have confirmed with the branch that the information you were provided on the availability of the property located at *** *** **, was inaccurate. Many times multiple agents are working
with prospects on the same properties and they overlap.
I have requested a refund of the $which should be sent out within the next 48-hours. I do apologize that you were not only able to lease the property you were interested in but that you were not provided an explanation as to what had occurred
Again, please accept my apologies for the frustration and inconvenience
*** ***
*** *** ***

Per our Resident Support team, the resident is requesting specific verbiage in a letter which we are not able to provideWe have responded to the resident within our business practice to help him resolve this issueWe believe we have worked with the resident even seeing what other options were availableThe email below is what was offered to Mr***. Good afternoon Mr***,
We apologize for any miscommunicationI can only assume that we did not have your forwarding address so we mailed it to the home hoping that had a forwarded with the post office
Once we have confirmation that you paid the remaining balance ($450) I will reach out to our collection agency have the account removed from the collections.Thank you, *** ***Risk Management & Insurance Coordinator*** ** *** *** *** *** • Austin, TX 78759***-***@*** www***.com This e-mail message and any attachment(s) may contain confidential information that is privileged If you are not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of the information contained in this e-mail and any attachment(s) is strictly prohibitedIf you have received this e-mail in error, please immediately notify the sender by replying to this e-mail and delete the message and any attachment(s) from your systemThank you

After review of resident's account, it was determined that the ledger was correct and no modifications were made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: business days is a highly unreasonable time to wait for a
response with lack of air conditioning in home with over degreed weather and soaking wet carpets that are possible growing mold
Regards,
*** ***

In response to the residents Rejection we were able to conclude that the inspection of the home did pass on 4/We currently have a team working to complete the last bit of repairs per the resident’s availabilityAt this time there are no further issues that need to be addressed

Responded to tenant directly to see if a mutual decision could be made regarding their dispute

Working with this tenant directly to resolve their complaint

I am rejecting this response because: I have received an email from the business but the content of the email is not what I discussed with the representativeThe communication from the business need to state that upon receipt of payment the collection account will be deleted from all three credit repositories

Complaint: ***
I am rejecting this response because: They have not responded to any communications since 11JUL There have been emails and phone messages left with no joy The communications included others besides *** and even the CEO received a copy We consider them to continue to not act in good faith and only to mislead us. ***

A response to the tenant was sent on 07/27/at 1:55pm in regards to the settlement offered which was prior to complaint response just recently made to the tenantWill attempt to reach out to them again

Our Resident Support team has contacted the Resident and communicated that any housing authority will have to be the resident responsibility to contactWe advise the resident to contact their section

Complaint: ***
I am rejecting this response because: The business Main Street Renewal has not contacted me within the hours they said they would Thank you!! Anissa A Richardson ***-***-*** Regards,
*** ***

Support has been notified as of this morning and will be in contact with the resident to resolve their dispute

All details have been forwarded to *** *** with our Resident Services TeamHeather has been informed of Ms***'s availabilityHeather can be reached at (***) ***-*** or by email at ***

g*** * *** *** - I called Ms*** to inform her a concession in the amount of $has been created to her account. She said thank you so much ***. I told her she was welcome and to enjoy her
weekend. She said you do the same and we hung up

Complaint: ***
I am rejecting this response because it sounds like an automated responseNothing gets done! As I
have stated I have called several times leaving messages for *** *** who returns no phone callThe company thinks this is some kind of a joke in keeping peoples money.
Regards,
*** ***

This has honestly been the worse rental experience I have ever had and we have only been living here for three monthsTo begin with, we moved into a single family home in NC at the beginning of summerWhen we looked at the property the power and the water were shut off, which we assumed was just because it was in between being rentedOnce we rented the home, we picked up the keys and let ourselves inCome to find out, it was in the exact same condition as when we had looked at itSo we flipped some breakers and realize we have a non-functioning central air unit, no running water to the upstairs (so no showers/baths), and couldn't do laundry because the dryer vent was completely blockedSo after calling and complaining they sent out their maintenance man, who looked at the central air unit--and when I say looked, I mean he stood with his hands in his pocket and physically stared at it, and told us that he didn't know anything about HVAC and we'd have to have a specialist comeMind you this is in degree weather, and the home has no shade and very poor insulation so it was degrees inside the homeAlso he was not a plumber so he could not fix our water issuesTwo or more days later a plumber fixed our toilets, than our water got shut off because Main st renewal had not paid their water bill for the month the unit was unrentedWater couldn't be turned back on for over hoursHVAC was fixed right around the same time as wellSo finally had a functional homeThe dryer vent was not fixed for over two weeks, and it was miserable getting them to believe me that it was blockedIn fact they wanted me to pay someone to come check out my dryer instead of just coming and snaking the ventWhen they did send someone, after I get repeating that this was a fire hazard, he climbed a ladder outside, announced that there were no birds nests and the fault must be with meWhen I asked if he would be snaking vent since the block could be coming from inside the house, I was told that he was the bird nest man, and he did not know how to snake a ventSo after all this, my boyfriend got fed up, went into the scalding attic and took apart the vent himself and pulled out FIVE feet of pine needlesSo, that was just the move in experienceMy HVAC has since died twice, the first time I was berated because we didn't call until Friday at 4pm, which being night shift workers was when we noticed that it was 80+ inside the houseThe unit was repaired, and about a month later, on Thursday the unit died againIt is now Saturday and we were just told that it won't be until Monday that it gets repairedThey wont reimburse us for a window unit and so far I haven't heard anything about concessionsIn the end my advice is NEVER, EVER, EVER rent from Main stRenewalI have never regretted ignoring the Revdex.com reviews so much in my lifeThe company is unprofessional, unequipped the handle basic situations and cheap as all can beYou'd save yourself a lot of misery just looking at places a little longer and avoiding this company

Complaint: ***
I am rejecting this response because:As part of my complaint I requested the business provide me with the data utilized in their market analysis What they are claiming does not align with other comps in the
market (including those properties marketed by the business) As the consumer I am entitled to that information It has now been requested via e-mail to several employees in the business and via the Revdex.com complaint While I was contacted twice by the business earlier today, they still haven't provided the data used for the analysis
Regards,
*** ***

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Address: 655 Craig Rd#120, Saint Louis, Missouri, United States, 63141-7132

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