Main Street Renewal LLC

Complaint: ***
I am rejecting this response because:We still have had no contact from MS Renewal.
Regards,
*** ***

Our Resident Care Support team and our local branch has contacted the resident and explained that the funds were sent to them with a updated ledgerAt this time all concerns with the resident has been addressed

Re: Complaint ID *** Good afternoon, Our Resident Support Team reached out to MsPratt today and she accepted a concession as maintenance issues have been resolved Thank you, *** ***
Risk Management & Insurance Coordinator *** ** *** *** *** *** • Austin, TX *** *** www.***.com

I summitted an application with Main Street renewals for atlanta ga, the staff was nice to when I called and ask questions concerning the home I wanted to rent, after the application was submitted I was treated very badly over the phone and through emails taken through a tough time a lot of time was delayed they say that they accept the Section program but will prolong your application for regular pay and tenants I submitted an app no one would return my phone calls at all or respond to my email staff agent spoke loud and forceful to me over the phone and told me he would have to know my voucher amount before he can proceed on to approve my application which was not true and all I after I turned in that information he still denied my application I apply March 15th my voucher expires soon my lease at my last place was up March 31st I am homeless at this point because of the discrimination against Section with mrStacey T*** at Main Street Renewal

We have received notification of the issueThe details have been submitted to our Resident Services Team and the customer will be contacted within business

Complaint: ***
I am rejecting this response because: This has been unproductive in the past Main Street Renewal had the opportunity to contact us
directly Now all communications will be made in writing, through the Revdex.com communication avenues
Regards,
*** ***

This company does not follow the rental agreement at allI rented a home from them and they put charges on his account that they should not have put on thereThe lease agreement stated I have until the 5th to pay rent If not paid by the 5th there is a late fee of $addedThey added $to my account I'm moving in two weeks and this is the second time I have had this problem They will not take the fees off and they do not ever answer the phone The lawer that they say put the legal fees on the account never answers How are you charging me leagal fees and it doesn't state this in the lease agreement and we haven't even went to court By the way no documents have been filed with the court

Main Street Renewal has reviewed the resident’s concerns and have applied the reimbursement request in-regards to the water bill/plumbing concern along with the $maintenance trip that was in questionThe resident’s tree concern has been reviewed by our maintenance team and we have been advised
that the trees in the front yard do not pose a threat to the property or the landscaping of the propertyThe resident has been informed that the trees are the responsibility of the Lessee per the signed lease agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***

**Residents Revdex.com complaint was for delay in repairing the air conditioner.** I spoke with the resident, offered rent credit for $for delay in repairing a/cResident acceptedWill apply rent credit today

Complaint: ***
I am rejecting this response because: it is only partially trueI received the voicemail and called back within minutes and call went to voicemailA message was left and several attempts to call back the company were made with no return callI have tried several times to reach out to the company and have left messages with no call back from MainStreet Renewal.
Regards,
*** ***

Contacted the tenant via email on 09/15/at 10:59am, the information was sent to the email address that the tenant provided within their Revdex.com complaint

Revdex.com:MS Renewal has sent out a technician today 07/06/15, to investigate the matter and have found the problem that
was creating the water damageThe technicians have takenphotos and will be forwarding the results to the company so that the repair work can be completedIn their findings, they were able to determine that the leakage was due to the AC unit that was installed after we moved into the home this past winter that has created all of the damageI will await their feedback as to when they can start the repair to the walls, ceiling, and carpet and address the mold that has started to form
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have reached out to Ms*** to resolve directly to the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.They have processed the rent credit in the amount of $750.00As of today,
3/20/15, they have sent a repairman who resolved some of the outstanding issuesThey have stated that they will send someone else to finish the remaining repairs.Assuming that they complete the few tasks that are still outstanding, I will be satisfied with the business' response.Thank you for acting on my behalf to assist in getting MSR to address the issue
Regards, *** ***

Complaint: ***
I am rejecting this response because:This is the same response I've received multiple times I never argued that they are required to share the information My argument was that their analysis was wrong I provided multiple examples within the market that were comparable to the one in question The analysis provided proved that they were charging well above market average I asked for an explanation and was told that they were not I asked them to review our analysis and explain why theirs was different They refused to explain why Furthermore, we had a local real estate sales professional licensed by the Oklahoma Real Estate Commission to review our analysis Her response was that MS Renewal was definitely charging more than what was in line with the local market comps.Again, all I have asked is for an explanation of why their pricing is so far above the local market comps I am a tenant in good standing I have never been late with a payment Even when MS Renewal screwed up their bookkeeping and charged me extra fees for months in a row and refused to reimburse me for some of them, I stayed and continued to pay on time. I am now left with the conclusion that they are discriminating against me No other explanation makes sense
Regards,
*** ***

Good Afternoon, Ms***- I am working with my branches to ensure all issues have been resolved with our customers. I see notes in the system that a refund was processed for the $deduction from the security deposit. Can you confirm that is the case and
that the issue can be closed as Resolved with the Revdex.com? *** ***
*** *** ***
*** ** *** *** *** ***
*** ** ***
***
*** *** ***
***

Complaint: ***
I am rejecting this response because: we have yet to receive any form of communication (telephone, email, mail, etc.) about resolving this issue with Main Street RenewalAlso, attached to this email you will find the
original letter that was email and sent certified U.Spostal to Main Street Renewal about our issue and us terminating our lease
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
I would like for my money to be refunded and for your employees learn better customer service skillsIf their wrong they need to learn how to own up to their mistakes and not carry on like it wasn't their faultsIt's not good try reverse psychology on people when your wanting business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me, but I guess I don't really have a choiceI will continue to stay in contact with the Bureau until someone contacts me
Regards,
*** ***