Main Street Renewal LLC

I do no accept this matter as satisfactory I do not owe msrenewal any money I would like the amount removed from my name immediately the move out calculated amount is invalid

Deposit refunded and delivered to tenantMove-out calculation sent via email to tenant on 10.09.15; we have received zero disputes regarding the chargesIn the event that there is a dispute regarding the charges they are more than welcome to contact me directly

Our Resident Care Support Team has contacted our resident to address the maintenance concerns and our vendor is currently working to resolve this concern as soon as possibleOnce any repairs have been completed, the resident will be reviewed for concession due to overages

Responding to resident directly

Complaint: ***
I am rejecting this response because:STILL have not received the envelope and Ftracking number is not showing any movement
Regards,
*** ***

Our Resident Care Support team are closely reviewing and researching on this complaint to give out a precise answer to the resident

Complaint: ***I am rejecting this response because:I have reached out to the businessThey stated they sent an email and phone call with voice messageNo email or phone call with voice message receivedI have called the number on the email that was sent to Revdex.com from a Yolanda Ramirez and she states she will have a Heather Bates call me backInformed it must be today as I work the rest of week and cannot take callsWe shall see if that call back is madeThis business says things but does the opposite and NEVER resolves anything. Regards,*** ***
Regards,
*** ***

W e have received notification of the issueThe details have been submitted to our Resident Services Team and the customer will be contacted within business

My escalation team confirmed with the renewal team that the resident’s renewal is complete and has been signedOur renewal team sent an email to support asking them to remove the short term lease fee of $My escalation contacted the resident and apologized for the mistake and sent her an
email confirming the correct rent amount and that the $fee would be removedShe also expressed concerns with our phones dropping the call every time she tries to call usThey advised that her feedback would be sent to the proper department for review

All correspondence has been sent to our Resident Services teamWe apologize for the delay; we ensure the resident will be contacted soon to communicate a resolution

All correspondence has been sent to our resident support teamWe do apologize and ensure the resident will be contacted soon to communicate resolution

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Main Street Renewal Did not contact Revdex.com after speaking with me like they said they would Main Street Renewal is not Loyal and I don't believe them, they need to contact Revdex.com and tell Revdex.com what the conversation was about if it was resolved
*** ***

Complaint: ***
I am rejecting this response because: No response/contact has been made by business as of 4:Thursday, March 3,
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I still have not been contacted
Regards,
*** ***

PROCEED WITH CAUTION
My six month rental experience with Mainstream Renewal was a nightmare! The property was not cleaned upon move in, the oven didn't work, the heat/air system didn't work properly and the house didn't have sufficient insulation which made for a very cold winter and a high heating bill The toilet over flooded upon each flush, and the bathtubs were small, dirty and dated- they are over years old! The rent was $1,monthly and one would expect everything to be updated and cleanWe were forced to veiw the property without electricity, we didn't realize how dirty the property was until we had the electricity turned onMy husband and I have since relocated and I have been waiting for whole months for a $refund!!!! I've called the local office dozens of times and no one has returned my phone call yetI've been forced to call the corporate office regarding my refund, I'm hopeful that they will resolve this issue

Our Resident Care Support Team contacted and confirmed with the resident their concernsAt this time all of the Resident’s concerns are being addressed

Complaint: ***
I am rejecting this response because:
It is past the business day and still have not heard from anyone yetI plan on filing on next Wednesday.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and am in communication with the company and working to get the issue resolved
Regards,
*** ***

Worked out deal with resident directly and they have notified us that they are pleased with the resolution

Responding to resident directly