Main Street Renewal LLC

Complaint: ***
I am rejecting this response because: they are only stating they will contact meResolution has not occurred
Regards,
*** ***

The settlement and release agreement have been signed by Ms*** as of today; and we have confirmed payment set for Wednesday morning as our accounting department only cuts checks on Tuesdays and ThursdayI have relayed this information to Ms*** and confirmed that we would be overnighting her check to her

We have received notification of the issueThe details have been submitted to our resident support center and the resident will be contacted within hours
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We tried several attempts to reach our resident. We spoke with resident and advised that we could assist with his outstanding maintenance requests however the resident declined he states he is only interested in us meeting his full demands or he is not interested When we asked the resident about his outstanding maintenance issues the outstanding items were going to be addressed however the resident did not let the tech complete all the items on the list

Our Resident Care Support Team has contacted the resident and upon a full review of what occurred and an investigation conducted by a third-party professional, the company followed the procedures we have for addressing issues like this and the charges attributed to the resident were in keeping with
the terms of your lease under the circumstances

A review of the situation has been completed and I have confirmed with Ms*** that she has received a full refund as of 5/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is finally being handled in
the proper manner. I was finally contacted by the business but only after sending an email to the companies Vice President. At that point, we had been without running water for days. Since then, Mrs*** has been first class in working to get us relocated while the vendors were assigned to work on the property. All work has now been completed and the house is back to normal
Regards,
*** ***

Complaint: ***
I am rejecting this response because: while the business DID contact me by email, as of now there has been no resolutionI overnighted the payment to the local office I used to deal with and that has been acknowledgedI was told the collection agency would be notified, but there has been no response on the question of will the account be removed from my credit report as well, since there was never any contact with me regarding the balance in the first place
Regards,
Lorie Everson

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while most of the issues were resolved, I am not at all satisfied with the maintenance protocol that this company has Again, I know you can as the Revdex.com can only do so much, and it is up to the company not to put themselves in this situation where a tenant has to resort to this expose their way of doing things.Overall, I am satisfied that most of my urgent work orders have been addressed
Regards,
*** ***

Complaint: ***
I am rejecting this response because: due to the lack of repairs and hazardous issues in the wiring and plumbing and among all the other issues/repairs that remain as well as the advertising in regards to this house, I am requesting to be released from this lease without any further obligation and a refund of my $deposit
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have been in contact with them but they still have not resolved the issue
Regards,
*** *** ***

Our Resident Support Team confirmed with Mr*** that repair issues were resolved by the vendor and that Mr*** was satisfied

Complaint: ***
I am rejecting this response because:
We still have had no contact from MS Renewal.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It does not provide an adequate solution.
Regards,
*** ***

I have spoken with *** *** directly and we are working together to resolve the issues outlined on the complaint

Complaint: ***
I am rejecting this response because:I have reached out to the businessThey stated they sent an email and phone call with voice messageNo email or phone call with voice message receivedI have called the number on the email that was sent to Revdex.com from a Yolanda Ramirez and she states she will have a Heather Bates call me backInformed it must be today as I work the rest of week and cannot take callsWe shall see if that call back is madeThis business says things but does the opposite and NEVER resolves anything.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:It is weeks later and they are now having someone work on my AC unitI have been in the heat with three children for two weeks after attempting to make contact with
them every day 4-times per day without no responseThis is not the only time I have had this problem with mainstreetI have been trying to call them and emailed them for tenant pool passesThat was before school released for the summerTwo weeks ago I finally was able to reach someone by phone to get the paperwork handled for the pool passes and I have just received the pool passes in the mailProblem is my kids and I could not swim in May, June , or JulyMainstreet has extremely poor customer serve and communicationI would highly recommend no one lease with this company under no circumstanceThey charge $per monthI am never late and I had to go without AC in Texas heat with childrenI wish that misery on no one and it was very unhealthy for my two children with AsthmaI had to purchase fans just to circulate some sort of airI shouldn't have to incur expenses when I am paying this type of moneyI feel like they need to reimburse meI have not heard from any personnel at mainstreet as of yet
Regards,
*** ***

I have been renting from Main Street Renewal since April and have had a great experience with their customer service I have asked questions and submitted service requests through the online tenant portal and I always get a prompt response I did some research before moving in and learned that I am the first person to rent this house since MS purchased it when it was in foreclosure I expected that there may be some repairs needed but wouldn't know until I was actually living in the propertyEvery maintenance request I have made has been taken care of the same business day and every contractor sent to my house has been friendly, professional and courteous of my timeI am surprised to see others have had such negative experiences since mine has been greatI will definitely be renewing my lease in the spring

After analyzing this complaint, the resident was advised of the valid charges per lease agreementWe advised the resident that charges were invalid and a refunded to the former resident was going to be sent

In the review of our residents complaint we were able to make the necessary adjustments to the ledger resulting in a final balance that was agreeable to the consumer and Main Street Renewal. There are currently no outstanding concerns with the resident