Lotus Leggings

Hi [redacted] ,We apologize for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded. Your tracking number is [redacted]. If you want to check your order. Thank you for your...

patience.Kind regards.Lotus leggings

Hi Ms [redacted],Thank you for contacting us.We are very sorry to hear that, and we’re certain that we did not mean to cause inconvenience. In order for us to provide resolution, we would like to get started with requesting photo/s of the item/s concerned. I understand that you may have sent the info...

to our support but sometimes messages get lost in the mail. We are hoping for your consideration and understanding.Kind Regards,Lotus Leggings

Hello Ms [redacted],Thank you for contacting us.We are very sorry to hear that, and we’re certain that we did not mean to cause inconvenience. In order for us to provide resolution, we would like to get started with requesting photo/s of the item/s concerned.Thank you for your cooperation and...

understanding.Kind Regards,Lotus Leggings

I am...

rejecting this response because:
Order was purchased on December 28th, 2016Order supposedly "shipped" on January 8th, 2017Order STILL IN TRANSIT as off today, February 1, 2017 It has now officially been over a month since Lotus Legging took my money for this order. I have requested a refund several times. A mere email stating what tracking information I've been given on numerous occasions is not enough. If I receive a full refund, I will return the package to sender. I want to have nothing to do with this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.The company also sent me the same email and I sent back the item and received an email response that Lotus Leggings received it and will be issuing me a refund, but I have not seen the refund on my credit card statement as of yet.I will contact the Revdex.com again if they do not refund me.Thank you.[redacted]

Hi [redacted],We apologize for the inconvenience . There was a problem with the shipping team that cause the delay.. We will send you a refund If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.Sincerely,The Lotus...

Team

Hi Ms [redacted], Thank you for your response. Here’s what we can do. We will be reshipping the replacement of the 3 leggings that you returned and we will include 1 leggings for free. Please let us know what leggings did you return and what size would you like us to send this time. Again we would like to apologize and we thank you for giving us a chance to make this right for you.  All the bestLotus Leggings

I am rejecting this response because:
As I stated originally it needs to be able to be cashed in Australia! You need to understand we do not have [redacted] and it is extremely rare that anywhere accepts cheques other than banks let alone cash them in.As I requested I want the refund to be via paypal so I am not forced to loose a majority of it to have it banked and as I originally payed via paypal it should go back in the same form of payment!I will NOT use this cheque as my bank has said they can not guarantee is will be accepted and I will not take that risk!

Hi Ms [redacted], Again we would like to apologize for the inconvenience. I just need to clarify some things. You mentioned that you return the merchandise. Have you received the replacement already? Hope to hear from you soon. Thank you Lotus Legging

Hi Ms [redacted],  Again we apologize for all the inconvenience we have caused you. We would like to check if you have already received your package. Lets us know if not yet so we can provide resolution as soon as possible.  All the bestLotus Leggings

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. We did not mean that to happen. If the leggings is damage or we sent you a wrong size please send us the pictures so we can replace it however if you want a refund we will request you to send back the...

leggings.  Again we understand that you are frustrated and we will do our best to make your experience better.  Thank youLotus Leggings

Hi [redacted],We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier. We will reship your product and forward a tracking information to your email. We invite you to reach out to us at [redacted]@lotusleggings.com with any questions or further inquiries, and...

we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

I am rejecting this response because:
I was never sent my money back nor the merchandise to date.

The information requested was on the original complaint. Again, the order number is #[redacted]. The company has sense tried to send me bogus information about tracking my package both times I received either outdated information or no information. I do not want to track anything. I want my money sent...

to my address as a cashiers check. I will accept no other form of reconciliation from this company

Hi Ms [redacted], We do apologize for the inconvenienceWe refunded $38.92 USD on theVisa ending in [redacted]. Order #[redacted] Card details [redacted] Amount $38.92Lotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I just received the refund check yesterday. Thank you.

Initial Business Response /* (1000, 7, 2016/03/28) */
due to holidays and unforeseen circumstances. orders were delayed but not cancelled. we sent out an apology email addressing this issue thoroughly. because of this our emails have been bombarded past 5x normal volume. if your order has been...

shipped and not there reach out to us for tracking info and allow us time to reply. regardless if you have been replied to before or not. if you don't receive a reply within 24 hours. then reach out again. you can access us on facebook page or email support. we will work hard to fix your issue. whether its locating item or giving you a refund. we ask for your patience and taking the time to work it out with us as these Revdex.com cases do nothing. support and facebook messenger and online chat is here to serve you.

Initial Business Response /* (1000, 6, 2016/04/06) */
we have been backed up on support due to delays because of unforeseen circumstances. currently we are handling it and doubling up on staff and team members so we can take care of customers. if you want help please reach out kindly if you haven't...

already or reach out again to support on fb page or directly to site. we are here to serve you.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response because I have been in touch with your Facebook team several times and after 6 weeks of waiting I have been given the list of excuses as to why I haven't recieved my products. So fat I've heard
fire in china
lost in mail
new tracking number
instead of 5-10 days it actually takes 35
and now I've got another brand new tracking number as of March 31st although I have tracked these items they still appear to be in the USA EVEN THOUGH it's been another 8 days.
I'm beyond tired of waiting for my products. I want my products and a 50% refund. I don't want a stupid code because I won't be ordering from you again. I am a single mum of two special needs kids. I had to save for 3 months to be able to afford to order from this company. Which is now going on 8 weeks

Initial Business Response /* (1000, 9, 2016/11/10) */
Both orders have been Delivered, with these two tracking numbers,[redacted]. If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.

Hi,We apologize if we are unable to get back to you right away. We have already refunded Ms Laris. Please check refund details below.  Again we apologize for all the inconvenience. Order#[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$66.56Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedFeb 26, 2017, 9:13PMRefund reasonUNDELIVERED / FAILED ORDER All the bestLotus Leggings