Lotus Leggings

Hi Ms [redacted], We apologize for all the inconvenience we have caused you. Upon checking I can see that your package was delivered November 3, 2016 according to the USPS website. Tracking # [redacted].  Please let us know if you have any questions. Again we apologize for the inconvenience. All the bestLotus Leggings

hi Ms [redacted], We do apologize for this inconvenience..  We refunded $49.93 USD on the [redacted] ending in [redacted].Order #[redacted]Card details[redacted] •••• •••• •••• [redacted]Refund ID[redacted]#[redacted]Amount $49.93 Lotus Leggings

I am rejecting this response because: I have NEVER received my products and at this point will only accept a full refund of the money I paid over 6 months ago.

Hello [redacted], I have not received a refund from the business yet. Do you have any additional information? Thank you, [redacted]

Hi Ms...

[redacted], Thank you for contacting us and we apologize for the late response. Below is your refund details:  Order#[redacted]Card details[redacted]Authorization key[redacted]#refundMessageThis transaction has been approvedAmount$40.93Refunded items1 ? SOLID BLACK ATHLETIC LEGGINGS - MAF-plain-21 ? SOLID BLACK ATHLETIC LEGGINGS - SAF-plain-1GatewayAuthorize.netStatussuccessTyperefundCreatedJan 3, 2017, 5:21PMRefund reasonSTUCK IN TRANSIT Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  Thank you, Lotus Leggings, for shipping the item and providing a tracking number.

Hi [redacted], Thank you for contacting us and we do apologize for the inconvenience. Please send us your order number so we can assist you further.  Thank youLotus Leggings

I am rejecting this response because:
Hey there,   I need to reopen my complaint, ID [redacted]. I don't see a way to do that online. Here is what happened:   On March 2, I received this message from you and Lotus Leggings through your online portal: Hi Ms [redacted]   Thank you for contacting us and we apologize for the inconvenience. As mush as we would want to send your overnight or in 3 days we can't do that. There was some technical issues that resulted with the failed delivery of  your order. I know the wait was too long and we apologize for that. Would you like to wait for another 5-25 days for the items to be reshipped or a refund instead?   Lotus Leggings   However, on February 19 (ten days prior) I had a separate email from them stating this:  Hi [redacted],   Thank you for your patience!    This email is to confirm that your order has been canceled and successfully refunded to you. We apologize for any inconvenience this may have caused you, and we hope you’ll visit us again soon!    If you have any questions about your order, please reach out to us at this same email address.   Best Regards,   Lotus Leggings Customer Support   They had already "cancelled and refunded" my order way before they offered to re-send it in the March 2 message. Because companies often use the excuse of returns taking up to two weeks to show on a credit card (which is ridiculous), and because Lotus response times are so incredibly slow, I wanted to be sure I was well outside of that window before coming back to say definitively that the refund WAS NOT PROCESSED. They still owe me either a refund of $65.22 or the shipment that I originally ordered. (details below from your online portal)   Product/Service:          Leggings Model #:          None Provided Account #:      None Provided Order #:           [redacted] Purchase Price:            65.2200 Payment:         In Full Credit Card Disputed Amount:      65.2200   Please let me know what I need to do to continue pursuing this fraud. I really want my dealings with this sham of a company to be completely wrapped up.    Thanks a ton, [redacted]

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience. I have already requested a refund from our processing department. I will give you an update after a few days. Again We apologize. Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I have received a refund.

Hi Ms [redacted], We apologize for the inconvenience. You may go to a local cashier or do it via application. Again we are truly sorry for all the inconvenience.  All the bestLotus Leggings

Hi [redacted],
Sorry for the inconvenience. We have delivered the correct sizes.If you have any questions please reach out to our [redacted]@lotusleggings.com and we'll get back to you ASAP
Sincerely,
The Lotus Team

Hi Ms [redacted] ,  Thank you so much for contacting us and we do apologize for the inconvenience. We have already processed a refund for you. It may sometimes take a few days before it appears in your account. You may also check with your bank for updates.  Thank youLotus Leggings

Hi Ms [redacted],   Again we would like to apologize for the inconvenience. Upon checking the order #’s you sent. I can see that 2 orders (#[redacted], #[redacted]) were for your monthly subscription and 2 are regular orders (#[redacted], #[redacted])? Please let us know what seems to be the problem with the 2...

regular orders that you have and we will make sure to provide resolution as soon as possible.   As for the for the monthly subscription orders, we will be sending you a refund check via the mail, below is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out!   [redacted] United States   Thank you Lotus Leggings

hi Ms [redacted] Here is your refund...

detailOrder#[redacted]Card details[redacted]Refunded byLotus LeggingsAuthorization key[redacted]MessageThis transaction has been approvedAmount$35.54Refunded items1 ? VEGAN LEATHER LEGGINGS - L / BLACK003-001-015-0071 ? WE’RE ALL MAD HERE ATHLETIC LEGGINGS - L003-003-007-001GatewayAuthorize.netStatussuccessTyperefundThank youLotus Leggings

Hi,We apologize for all the inconvenience but we still did not receive the return tracking from the customer. We need it in order to process a refund.  Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.The refund is correct and what I want.  That takes care of the monetary end of things.  What this DOES NOT answer is why I never got any response from e-mails, messages, private messages and why you even blocked me from Facebook when I sought answers.  Is this the normal way you handle customer service?  This is the most disappointing customer service experience I can ever remember.  It also marks the first time I've ever had to consult with the Revdex.com.

Hi [redacted],
Sorry for the inconvenience, As our policy states that, you must return the product within 7 days, in order to process a return with us. If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours....


Sincerely,
The Lotus Team

Hi [redacted],
Sorry for the inconvenience. We have delivered the correct sizes.If you have any questions please reach out to our [redacted]@lotusleggings.com and we'll get back to you ASAP.
Sincerely,
The Lotus Team

I am rejecting this response because:
I still have not received leggings or a refund. If I accept the response, it implies that they have actually done something. Until I receive a refund to my credit card or leggings in the mail, I don't accept it.