Lotus Leggings

Hi Ms [redacted], Again we would like to apologize for all the inconvenience. We have already sent a full refund. Sometimes it may take a few days before it appears in your account. You may check it with your bank. Thank you and again we apologize. Thank youLotus Leggings

Attached is an email chain showing the promise of a refund.

Initial Business Response /* (1000, 19, 2016/03/28) */
due to holidays and unforeseen circumstances. orders were delayed but not cancelled. we sent out an apology email addressing this issue thoroughly. because of this our emails have been bombarded past 5x normal volume. if your order has been...

shipped and not there reach out to us for tracking info and allow us time to reply. regardless if you have been replied to before or not. if you don't receive a reply within 24 hours. then reach out again. you can access us on facebook page or email support. we will work hard to fix your issue. whether its locating item or giving you a refund. we ask for your patience and taking the time to work it out with us as these Revdex.com cases do nothing. support and facebook messenger and online chat is here to serve you.

hi Ms [redacted], We apologize for the bad experience you had with us. Here's your refund detailWe refunded $49.97 USD on the [redacted]Order#[redacted]Card details[redacted]Refund ID[redacted]#4216Amount $49.97 Lotus leggings

Hi Ms [redacted], Again we apologize for all the inconvenience. We did not mean all these to happen. Please let us know if you have already received your package. If not let us know so we can provide resolution as soon as possible. Thank you Lotus Legging

Hi [redacted],I will now request for a refund for your second order from our processing department.Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

I am rejecting this response because:
I am writing to you to let you know that I have not received a refund from Lotus Leggings within the 30 day period (actually since today is July 24th, it has been longer than 30 days) as they stated (not that I was expecting it granted their history). If you wish to reopen the complaint and pursue this further, please do so.   Sincerely, [redacted].

Hi Ms [redacted], Thank you for your response and we do apologize for the inconvenience. I have already requested a replacement for your leggings. A Tracking # will be sent to you in a few days. Thank youLotus Leggings

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience and the late response. May I know if this issue has been resolved already? If not please let us know. Again we apologize.All the bestLotus Leggings

We apoligize for the inconviencine, there were techinical errors with the supplier, you will recieve a partial refund for the issues you have had, thank you for being in the lotus family. If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an...

answer promptly within hours.

Hi Ms [redacted],We apologize for all the inconvenience.. We have refunded your account Here is your refund details: Order#[redacted]Card details[redacted]...

[redacted]Refunded byLotus LeggingsAuthorization key[redacted]MessageThis transaction has been approvedAmount$49.97Refunded items1 ? MECH LEGGINGS - XXLMCLEGNGS-2XL1 ? CHESHIRE CAT ATHLETIC LEGGINGS - XXLAF-pinnkchsr-51 ? HAUNTED HOUSE LEGGINGS - XL002-001-015-004GatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

Hi  Here's the refund details, Miss [redacted] can call her bank and ask how long the refund will reflect to their card.   We refunded $43.18 USD on the Visa ending in [redacted].Transaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID [redacted]MessageThis transaction has been approvedAmount$43.18Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:53PMRefund reasonOrder not received

Initial Business Response /* (1000, 5, 2016/02/09) */
your order has been refunded a while ago. please reach out to support as we have no history of you communicating with us.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/13) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

I'll wait for reshipped... but I've heard this "stuck in transit " in Jan...

I am rejecting this response because:
I will never do business with this company again. It's been long enough now that I don't remember the exact details but basically after a few months I was told that my order was never shipped at all. Thankfully I was refunded my money but it sucked because I had purchased from this company for my wife on Christmas and she was very excited. It took them far too long to respond and I could never get much information out of them other than there were some delays with shipping or my item was never shipped at all.

Hi Ms [redacted],Thank you for reaching out to us and we apologize for all the inconvenience this may have caused you. May I please have the return tracking # so we can request a refund from our processing team. I know you may have sent this to our support group and we do try to answer all inquiries...

on a timely manner however some messages get lost in the mail on rare occasions. Again we apologize. Thank youLotus Leggings

Hi [redacted],   We will now request for a reshipping from our processing department. A tracking # will be available in 5-7 days after reshipment. A free leggings request was also sent for approval.. We will send you and update soon. Thank you for understanding and once again, we...

apologize for the inconvenience. All the best,Lotus Leggings Team

Hi, We apologize for the late response. We have already processed a refund for this customer. Refund details below:   Order#[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$22.94Refunded items1 ? STAINED GLASS LEGGINGS - SLL-3191 ? STARRY NIGHT LEGGINGS - S001-001-049-001GatewayAuthorize.netStatussuccessTyperefundCreatedMar 27, 2017, 3:19PM Thank youLotus Leggings

Hi Ms [redacted], We apologize for the inconvenience. Upon checking yes it is true that the starry night leggings is $18.99 however because of the promo during the time of purchase you only paid 50% of the total amount. That is why we only refunded the $9.49  Thank youLotus Leggings

Hi Ms [redacted], We apologize for all the inconvenienceHere's your refund detail We refunded $15.99 USDon the Mastercard ending in [redacted].Order #[redacted]Card details[redacted]Refund ID [redacted]Amount $15.99 Lotus Leggings