Lotus Leggings

Hi Ms [redacted],Again we would like to apologize for the inconvenience. We want to make this right for you. Please let us know which product is incorrect and if you would like it replaced or a refund. Our customer service works hard to answer all complaints on a timely manner however some messages gets lost in the mail on rare occasions. This time we will make sure that your issue will be given a resolution. Thank you Lotus Leggings

I am rejecting this response because:
From: [redacted] M [mailto:[redacted]@gmail.com] Sent: Thursday, January 19, 2017 12:04 PM To: [redacted] <[redacted]@greensboro.Revdex.com.org> Subject: RE: Revdex.com Complaint Case# [redacted]   I have not received anything from this company. It has been 25 days

Hi I just rejected a response but I see now that my refund had come through. We can close the complaint. Thank you for helping me.

Hi Ms [redacted], Below is the refund detailsOrder[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$12.80Refunded items1 ? MERMAID LEGGINGS - XL / Dark Multi-ColoredLgs-3135-XL-1GatewayAuthorize.netStatussuccessTyperefundCreatedMay 11, 2017, 1:11PM Thank youLotus Leggings

I am rejecting this...

response because: I have already contacted them and asked them to reship my order. They agreed. I then asked them to advise me of shipping date (Feb 12) - I have not yet received a reply. I asked them to status the original order via their FB page and sent it to them on Messenger on 1st February. Georgyn replied on Feb 1st saying 'We will now request for a reshipping from our processing department. A tracking # will be available in 5-7 days after reshipment. Thank you for understanding and once again, we apologize for the inconvenience. All the best, Georgyn @ Lotus LeggingsI have pasted the entire Messenger conversation in the attached Word document. I really get the impression that either these guys are complete con artists, or they are totally incompetant.

Hi Ms [redacted], We apologize for the bad experience. Here's your refund detail We refunded $34.94 USD on theDiscover ending in [redacted].Order #[redacted]Card details[redacted]Refund ID[redacted]Amount $34.94 Lotus Leggings

ORDER #175436

Hi Ms [redacted],Thank you for your response. We have reshipped your leggings with Tracking #[redacted] . You may check status here https://www.usps.com/. Again we apologize for all the inconvenience. Let us know if you have any question.Thank youLotus Leggings

Hi Ms [redacted] ,Thank you for sending the documents. I need to clarify a few more things. Is the original order not under your name? Also what product did you order and the size that you want us to send to ensure we will be sending the correct one . Again we apologize and thank you for your cooperation  All the bestLotus Leggings

I am rejecting this response because: the package arrived ages after I ordered and leggings are just extremely bad quality. I'm extremely dissatisfied.

Hi Ms [redacted], Thank you for contacting us and we do apologize for what happened. Upon checking in our system USPS states (Your item was delivered in or at the mailbox at 11:02 am on June 5, 2017 in MIAMI, FL 33133) . Tracking # [redacted] . We would recommend that you give your local USPS...

a call for further information.  Thank you,Lotus Leggings

Hi Ms [redacted],  We apologize for all the inconvenience this has caused you. We did not mean all this to happen. We try our best to answer all inquiries/complaints on a timely manner but some message get lost in the mail on rare occasions. Please let us know if you have already received your replacement leggings. Again we apologize and rest assured we will do our best to make sure this will be resolved if not yet.  Thank youLotus Leggings

Hi Ms [redacted],Again we would like to apologize for the inconvenience. We have already processed a reshipment for your WE’RE ALL MAD HERE ATHLETIC LEGGINGSsize large and a tracking # will be sent to you within 3- 5 days. Let us know if you have any questionThank you Lotus Leggings..

Hi,This particular promo is for our Original Leggings collections and any other leggings in our store which are priced at 28.99 which would then make each of your selections 14.50 each once the code is applied. The code you will be using is a 50%OFF code which will take 50%OFF your entire order. Thank youLotus Leggings

[redacted]My order number is [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept because it seems that my order only got any traction AFTER I filed my claim. I tried to email customer support team, and I would never get any information that was specific to MY ORDER. I would only (when I would get a reply) get a generic information regarding processing and shipping terms. NO ONE would ever give me an update on my specific order. The company has refused to answer my questions on Facebook - why is that? Why do you treat customers like that if you are a legitimate company? And why do you only get tracking info within 5-7 days after shipping? I should get it within 5-7 business days unless the product is coming directly from China, so you're probably not telling consumers that.
These are the reasons I'm not accepting your response and I don't wish to waste any more time with your company.

Hi Mr [redacted],Thank you for your feedback, and please accept our apologies for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded.Thank you for your patienceLotus Leggings...

Support

(The consumer indicated he/she DID NOT accept the response from the business.)
I specifically mention that my desired resolution that I want a refund and I have no desire to receive any replacement product. I do not want to any business with this company. I do not want any of their products. I want a refund. They offer if I have questions that I should email them, but as I've mentioned they do not respond to their email, so their offer to contact them means absolutely nothing.

Hi  Here's is the refund detail We refunded $65.97 USD on theVisa ending in [redacted].Order #[redacted]Card details[redacted]#refundAmount $65.97 Lotus leggings

Hi Ms [redacted],We apologize for the delay and the inconvenience. We have refunded your account. Refund details...

below Order#[redacted]Card details[redacted] •••• •••• •••• [redacted]Authorization key[redacted]#[redacted]#refundMessageThis transaction has been approvedAmount$47.92Refunded items1 ? Happy Holidays Leggings - 4XLXMAS14-4XL1 ? GARFIELD LEGGINGS - XXXXLGRFIELD-4XL1 ? SNEAKY KITTY LEGGINGS - XXXXLSNEAKIT-4XLGatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings