Lotus Leggings

Hi Ms [redacted] , Again we apologize for all...

the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: 
[redacted]
[redacted]
[redacted]  Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Initial Business Response /* (1000, 9, 2016/04/08) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 11, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say they announced the delays but that is a lie. This is the first I'm hearing about it. Also, I sent a message more than a week ago asking how to being the return/refund process and they never responded adequately. They directed me to their website but that doesn't give detailed information. I emailed asking for details and address to deliver my return, with no response. Of course their site says the return needs to be processed within 7 DAYS. It took me over two months to get my order and now I can't get a refund because I was traveling when they finally arrived at my house? This has been the worst our hasing experience of my life. This company shouldn't be allowed to sell their products to customers in the US

Hi Ms [redacted],Thank you for your feedback and we apologize for the inconvenienceHere is the tracking number: [redacted]You may view your order's shipping progress here:https://www.usps.com/Please note that sometimes your package status might take up to 5-7 days to be updated on our logistic...

partner's website. Let us know if you need more help.Thank you,Lotus Leggings Team

Hi [redacted],
Sorry for the inconvenience, Your order has been delivered.If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours.
Sincerely,
The Lotus Team

Hi, Here's a refund detailsWe refunded $26.54 USD on theVisa ending in [redacted]. Order #[redacted] Card details [redacted] Amount $26.54 Lotus Leggings

A refund would be great. Thank you

Hi Ms. [redacted],First of all, thank you for the feedback, and please accept our apologies for the inconvenience. Our customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions. In order for me to assist...

you further. Please let us know what item did you receive and what was your original order. Also Please send us the photo of the leggings receive..Sincerely,The Lotus Team

Hi Ms [redacted], Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]...

[redacted]United States Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi Ms [redacted],Again we apologize for all the inconvenience. We have reshipped your order with Tracking # [redacted]. You may check status in USPS website https://www.usps.com/ .  Let us know if you have any question.Thank youLotus Leggings

Hello [redacted],Thank you for your feedback and we apologize for the inconvenience. Upon tracking your order, it shows that the parcel is now in transit.Tracking # [redacted] Thank youLotus Leggings Team

From: [redacted] -T ([redacted] - [redacted]) (mailto:[redacted]@[redacted])
Sent: Tuesday, January 03, 2017 10:20 AM
To: [redacted]@greensboro.Revdex.com.org; [email protected]
Cc: [redacted]@lotusleggings.com; Lotus Leggings
Subject: Lotus Leggings Revdex.com Review request: Order #[redacted] -...

Missing order - Revdex.com case # [redacted].
Revdex.com,
Revdex.com case # [redacted] submitted online
[redacted] credit card dispute submitted with no reference number
Relating to the below purchase made with Lotus Leggings on 11/7-11/9/2016, the lack of shipment, and lack of refund.

Merchant (Lotus Leggings) is not responsive via phone. The only communications from an actual person are below.
Automated communications are attached in the word document along with a time line of the activity.
This merchant is potentially perpetuating fraud, providing horrible customer experiences for multiple customers per online reviews, and has questionable business practices.
This purchase was made on 11/7- 11/9/2016 and I have only learned this week (2 months after card charged) that the item was unavailable.
The merchant also claims below that a refund was issued to my credit card, but that has not happened. It's been 7 days since refund was mentioned - I gave it a few extra days due to the holidays.
Please investigate this merchant and provide redress for the refund which is pending.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Thank you so much for all your help!!!

Hi Miss [redacted],Again we apologize for the inconvenience. I just want to checked if you have already received the replacement of your leggings.  Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Thank you.

I am rejecting this response because:
I will send back the product and I will pay the shipping cost but I WILL NOT pay the 5 USD for re-stock. I'm not satisfied with your very low quality products, I'm not satisfied with your very low customer support. So, I want a refund of my money and I wont pay the "re-stock" fee.

Hi Mr [redacted], We refunded $36.93 USD on theVisa ending in [redacted]. Order #[redacted] Card details [redacted] Amount $36.93 Lotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. The address on file is correct. Thank you Lotus Leggings for the response and refund. [redacted]

Hi Ms [redacted], Again we would like to apologize for all the trouble and the long wait. We have reshipped your order . Here is the tracking # [redacted]  you may check status here https://www.usps.com/ .Please let us know if you have any question.  Thank you,Lotus Leggings

Initial Business Response /* (1000, 10, 2016/03/17) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I have messaged the Facebook page regarding the order and my message was read, but was not responded to. This was 19 days ago and I still have not received a response. If there were delays with my order I should've been notified or received a response from the business when I reached out multiple times.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I still have not received my order and I would very much like for Lotus Leggings to ship me the order. Thank you.