Lotus Leggings

Hi Ms [redacted], Again we would like to apologize for the inconvenience.We will be sending out a refund check via the mail for the remaining amount of $40.98, this is the name and the address we have on file, is this this the correct recipient information of the refund?  [redacted]
[redacted]
[redacted]  Soon as we get a confirmation from you we can send it on out!  Thank youLotus Leggings

Initial Business Response /* (1000, 5, 2016/02/10) */
here are at lotus leggings we work hard to take care of our customers. due to high demand and large volumes sometimes messages get dislocated or seen as a duplicate because we see duplicates a lot and if we mark as saved we can't touch since...

there is a rep that either solved it or solving it. please reach out to our facebook page and read FAQ information to find answers. we will always do our best to give you the best experience. we understand your frustrated but lets work together to take care of this. I have notified support to be more diligent.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still haven't provided a tracking number or reached out to me. I am going to file a fraud complaint with my bank.
Final Business Response /* (4000, 9, 2016/02/16) */
if you have questions that are not answered please reach out to [email protected] or reach out to our facebook page. items take up to 25 days to arrive. if you have issues please contact us on page to resolve this as Revdex.com will not be a channel to solve the problem as we are only able to provide a response and point you in best direction. we are responsible for shipping over 10,000 orders a week with our brands and sometimes delays or issues appear and we do our best to solve them. check your spam as well for email for replies as sometimes when we get flooded with emails when the replies are sent it some times goes to spam and you have to look for it. we have a record of responding to every inquiry we get in no more than 24 hours as well as our page. we would love to help you and make it right for you and even make it up if we did something wrong but please reach out to us and do the diligence needed before contacting third party resources.
Final Consumer Response /* (3000, 13, 2016/02/18) */
[redacted] Revdex.com NOTE: Please see attached emails and social media posts from the consumer. These emails and posts demonstrate the complainants attempts to contact the business directly regarding their dispute.[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
Since I filed my complaint and your first response, I have sent numerous emails to you. NO RESPONSE. I have also posted messages on your Instagram page, and NO RESPONSE and then they are mysteriously deleted. Good thing I am now taking screenshots, so it just helps with my complaint about how this company took (read: STOLE) my money and now are completely dancing around the subject of where my tracking number is.
If you have the time to respond to a Revdex.com complaint, you have time to respond to an email.
I work in international logistics. If I have the capability to track 100 containers at any given time from all over the world moving to various locations in the United States, it's completely baffling to me that you can't respond to an email address with tracking information for LEGGINGS.
You should already have my email address from the 10+ emails I've sent. Why don't you feel free to reach out to me (and no, they aren't going to my junk email otherwise, how could I have possibly received the email that they were sent out).
So far, you have only offered up excuses and not once apologized to me for this disaster of an experience or tried to actually make the situation right.
If you want this issue to be resolved, give me a tracking number and proof that you sent out something I paid for.
Honestly, you are a huge disappointment as a company. I don't know why half of your products go out without a problem and then those that don't are ignored or swept under the table. You need to handle ALL of your shipments and customers respectfully.

Hi Ms [redacted],I totally understand your frustrations and we do apologize for if you think you are given a run around. We are here to help and to ensure we provide the best experience for our customers. It is stated in our policy that if you wish to return the item you have to pay for shipping. Here's what we can do. How about we send you your original order then send a free pair to compensate all the inconvenience that we have caused you? We are hoping for your understanding ThanksLotus leggings

Hi Ms [redacted], Here's your refund detailOrder#[redacted]Card details[redacted]Refunded by[redacted]Authorization key[redacted]MessageThis transaction has been approvedAmount$35.54 Lotus Leggings

Sorry for the inconvienicne, Your order has been delivered.If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I emailed the business to ask them to either ship my order out immediately, as it has been 10 weeks since I placed it, or to cancel.  I would have preferred that they would have fulfilled it, but am satisfied that at least I was refunded.

Hi Ms [redacted], Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]United States   Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi Ms [redacted], Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: 
[redacted]
[redacted]
[redacted]   Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi Ms [redacted], We do apologize for the bad experience.There were some technical issues with the supplier that resulted the delay. We refunded $33.93 USD on theVisa ending in [redacted]. Order #[redacted] Card details [redacted]
[redacted] Amount $33.93 Lotus...

Leggings

Hi Ms, [redacted], Thank you for contacting us and we do apologize for the inconvenience. Do you still have the email you first sent to us in you sent folder ? Again we would like to apologize for all the hassle . Rest assured that we will process the replacement as soon as possible after we...

have the return tracking # .  Thank youLotus Leggings

Hi Ms [redacted],Thank you for your feedback, and please accept our apologies for the inconvenience. We would love to assist you with your concern. Please send us a picture of the leggings that was delivered to you. Again we apologize for the bad experience and we will do our best to make it right...

for you.Thank you,Lotus Leggings Support

I am rejecting this response because:
I waited very long for your response, which is a shame. When I went to return the package it was to cost to me 62 USD to send it back. I payed already 52 USD for your low quality product. I wont loose more money. So I wont send anything because I already lost money. I think you know that and that's how you make your profit. From customers that are not satisfied and don't send back the product because they would just lose money. I'm just done with this. Your company is such a fraud.

Hi Ms [redacted] ,Thank you for reaching out to us and we apologize for the inconvenience. Our customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions. How would you like this to be rectified you may...

choose a refund or a replacement of your order. Also please send us the return tracking #. Again we apologize for the bad experience.Sincerely,The Lotus Team

Hi Ms [redacted],We understand how frustrating this could be. And as much as we would want to send you a refund there is no way for us to do that now. We also understand that you are hesitant for the store credit for it may not arrive again just like when you first order.During the time that you placed an order the holiday was coming up and we received an overwhelming amount of orders that we are unable to handle. We are short-staffed and some technical issues happened along the way. One thing we can assure you, now we will stay on top of this order to ensure it it will arrive on the promised date if not earlier. We have hired and trained more people to ensure every complaints and issue will be taken care of properly. We are hoping that you will give us another chance to make this right for you.All the bestLotus Leggings

Hi Ms [redacted] , Thank you for contacting us and we do apologize for the inconvenience. During the promo period prices in our website were already discounted upto 75% off and the code will give you an additional 50% off. Again we apologize for the inconvenience and the confusion. Thank...

youLotus Leggings

Hi Ms [redacted],Thank you for your feedback, and please accept our apologies for the inconvenience. Your Refund request was forwarded to our processing team and you will receive a reference email. Again we apologize for the inconvenience it caused you.Thank you,Lotus Leggings Team

Hi Ms [redacted],We apologize for the confusion and the inconvenience. Please let us know how would like this to be rectified. Would you like to receive the 4 leggings you order or would like a refund instead. If you opt for a refund we will be sending out a refund check via the mail, this is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out![redacted]
[redacted]
[redacted]
Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Two of the attachments are screenshots of the original order, the other is a picture of the pair I received that was wrong. The ones I received were the haunted house pair(in the picture) and the jack skellington pair(which were correct). Thank you,[redacted]

Hi [redacted] ,Thank you for your feedback and we apologize for the inconvenience and the delay. Your order has been delivered . Let us know if there's any problem with it. If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly...

within hours.SincerelyThe Lotus Team

Hi Ms [redacted], Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]
[redacted]
[redacted]   Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings