Lotus Leggings

Initial Business Response /* (1000, 9, 2016/04/08) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.

Hi Ms [redacted], First of all, thank you for the feedback, and please accept our apologies for the inconvenience. Our customer service team works hard to answer all customer inquiries in a timely manner but due to a high volume of inquiries we are unable to do that as soon as possible. I will...

now send a follow up request for a refund from our processing department. Again we apologize for the inconvenience..Thank you,Lotus Leggings Support

Hi Ms [redacted] ,Thank you for contacting u. And we do apologize for the inconvenience. We did not mean this to happen. When you accepted our offer for the check Revdex.com closed the case resolved that same day so I missed it and did not see you confirmed the address. Again we apologize. We have already processed a check to be sent out. Let us know if you have any question.All the bestLotus Leggings

Hi Ms [redacted] , Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this...

address: [redacted]
[redacted]
[redacted]
[redacted]  Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

The order number they gave me is: ORDER #[redacted]

Hi [redacted],
Sorry for the inconvenience, you will receive a full refund, there were some supplier issues.If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours.
Sincerely,
The Lotus Team

Hi Ms [redacted], First of all, thank you for the feedback, and please accept our apologies for the inconvenience.  Here is your refund detailrefunded $50.37 USD on the Mastercard ending in [redacted].Order#[redacted]Card details[redacted]Authorization...

key[redacted]MessageThis transaction has been approvedAmount$50.37 Thank youLotus leggings

Hi Ms [redacted], Again we do apologize for all the inconvenience and trouble we have caused. I'm reaching out to check if you have already received the product that we reship. Again we apologize Thank youLotus Leggings

Initial Business Response /* (1000, 6, 2016/04/25) */
we have been backed up on support due to delays because of unforeseen circumstances. currently we are handling it and doubling up on staff and team members so we can take care of customers. if you want help please reach out kindly if you haven't...

already or reach out again to support on fb page or directly to site. we are here to serve you.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was given this excuse months ago due to a fire in a warehouse in chine.. as if that would have anything to do with me. I WAS also told that they had mix ups and my things were lost through mailing and I never received any other comments or excuses. I've reached out on facebook your site and also through email for the last 3 months. There is nothing being taken seriously and I still have not received a response or my paid for leggings. This is not being handled at all, only ignored.

Hi, we do apologize for the late response. The package has been delivered to the customer.Here is the tracking # [redacted]. Thank you and again we apologize for the inconvenience.  All the bestLotus Leggings

Hi Ms [redacted], We will be sending out a refund check via the mail, this is the name and the address we have on file is this this the correct recipient information of the refund?  [redacted]
[redacted]
[redacted]United States  Soon as we get a confirmation from you we can send it on out!  Thank you,Lotus Leggings

Hi,Here's the refund detail....

The customer can check with their bank how long before it reflects on their accountWe refunded $97.89 USD on the Visa ending in [redacted].Just nowTransaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID[redacted]MessageThis transaction has been approvedAmount$97.89Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 11:28PMRefund reasonFailed order Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. The refund check should be made out to [redacted] and sent to the below address as I have moved: [redacted]

Hi Mr [redacted],  We are truly sorry about the inconvenience. Upon tracking, seems like this parcel has been lost / stuck in transit. We truly apologize for the delay. Would you like to wait for another 5-25 days for the items to be reshipped or a refund instead?  Lotus Leggings

I am rejecting this response because:
Leggings I did not receive are: (1) Vegan Leather Leggings M/Light Blue $18.99(2) Vegan Leather Leggings M/Black $18.99 I included the labels from both sides of the package and the 12 leggings which I received today.  There was no invoice included in the package.

Hi Ms. [redacted], Lotus Leggings refunded...

$58.96 USD on the Visa ending in 7786. Transaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refunded byLotus LeggingsAuthorization key[redacted]MessageThis transaction has been approvedAmount$58.96Refunded items1 ? SOLID COLORED LEGGINGS - XXL / BLACKSOLID-2XL1 ? VEGAN LEATHER LEGGINGS - XXL / BLACKLEAT-2XL1 ? MAZE LEGGINGS - XXLMZE-2XL1 ? COW PRINT LEGGINGS - 2XCOW2XGatewayAuthorize.netStatussuccessTyperefund Thank you Lotus Leggings

I am rejecting this response because: This is over a year old why would I want the item. They waited to long to help me with my problem. That is no way to run a business.

Hello Ms [redacted] ,We apologize for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded.Thank you for your patience.Kind regards.Lotus leggings

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience..I will now request for a refund from our processing department.Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. Please send us the return tracking # so we can assist you further. Again we apologize for the the long wait, Rest assured we will do our best to make sure this issue is resolved as soon as possible.  Thank...

youLotus Leggings