Lotus Leggings

(The consumer indicated he/she DID NOT accept the response from the business.)
I am having difficulty viewing a tracking number, and have limited trust with Lotus Legging due to recent interactions. As a result, I will not consider closing the case until I receive the leggings or a refund.
Thank you for your understanding.

Hi [redacted],We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier. We will reship your product and forward a tracking information to your email. We invite you to reach out to us at [email protected] with any questions or further inquiries, and...

we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

Hi Ms [redacted], Thank you for your response. We would like to know what size you want us to send  an XL or XXL . If you are confused about the sizes we recommend to check our size chart. Also please take note that the measurements were taken while the leggings is laid flat and not stretch. Link to our size chart https://lotusleggings.com/pages/size-charts. Let us know if you have any question.  Thank youLotus Leggings

I've not heard from the business at all. I'm extremely annoyed at this whole situation and I would like my money back.

Hello Ms [redacted],We apologize for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded.Thank you for your patience.Kind regards.Lotus leggings

Initial Business Response /* (1000, 9, 2016/04/08) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (450, 12, 2016/04/11) */
Soon after I filed my complaint I finally recieved an email with a tracking number. Only 3 days later dos I receive my product. Customer service is still horrible and I would never order from this company again.

Hi [redacted],
As our policy states that, you must pay for return shipping fees, in order to process a return with us. If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours.
Sincerely,
The Lotus Team

Hi Ms [redacted], We apologize for all the inconvenience this has caused you. I know you have already sent the pictures of the wrong items that you received but for some reason I can't find it. Would you be kind enough to send it back? Rest assured that we will do our best to help you resolve this issue. Thank you Lotus Leggings

Hi Ms. [redacted],Thank you for contacting us and we do apologize for all the inconvenience we have caused you.With regards to your refund, as much as we would like to issue a refund, the system doesn’t allow if transaction is over 90 days.We totally understand how frustrating this could be and for...

that we do apologize.Instead of a refund we would like to offer you a 115% store credit. Let us know if there is anything else we can do to make you feel better.  Thank youLotus Leggings

Hi Ms [redacted],Again we apologize for all the inconvenience. We have reshipped your order with Tracking # [redacted]. You may check status in USPS website https://www.usps.com/ . Let us know if you have any question.Thank youLotus Leggings

I am rejecting this response because:
I have still not gotten either product or refund. I want the company to know that sending a the product would be acceptable and to please send me a tracking number.

I hope this helps. It is really hard to compile all the emails, but this is what I came up with. I tried to make it easy to read and understand. Let me know if you need anything else. Thank you.

hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15 days. if you ordered anything in feb your tracking...

number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.

Hi Ms [redacted],  We apologize for all the inconvenience this has caused you. We did not mean all this to happen. Please let me know if this was already resolved by our [redacted] team if not please let me know if you did received the order but in a wrong size. If you received it you can go ahead and send it and we will be replacing it with the correct one without charging you for the restocking fee. Again we apologize for all the inconvenience. Rest assured we will do our best to resolve this for you. All the bestLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.I would like to thank you for your du-diligence on this matter.  I Greatly appreciate it.  My refund was received promptlyafter your notification.

I am rejecting this response because:  I don't see why, as a small business, you can't issue a check to me in the amount of money you took from me. The fact that you never set my package is not the biggest issue.  I understand that things like this can happen,  and as long as they are rectified,  I'm totally fine with that.  The fact of the matter is,  you charged me without shipping my items,  then your poor customer service resulted in the delay for my refund.  If this had been my fault at all,  I would take the gift card and walk away,  but it isn't.  I expect your company to do everything in it's power you give me a full refund because that's the way thks kind of thing works.  I no longer want anything from your website,  not just because I don't trust you,  but also because,  as I said these were supposed to be a gift which is now a moot point. I knew all the money goes to the same account, there is absolutely no reason your company shouldn't be able to write a check from that and send it back to me, or call the credit card company and see if there is any way they can help you refund the money to my card because you messed up so badly. [redacted]

I am rejecting this response because:
I did in fact receive my order, despite your company shipping it way after I contacted you about cancelling it because it was far beyond the shipment dates described. When I opened my order it was incorrect. I contacted your support email and have not heard a response. I would like you to send me the correct item or refund me for the item and I will return the incorrect one.

Hi Ms [redacted],We apologize for this inconvenience.. Here's your refund detailWe refunded $17.75 USD on theVisa ending in [redacted].Order #[redacted]Card details[redacted]Refund ID[redacted]Amount $17.75 Lotrus Leggings

Initial Business Response /* (1000, 5, 2016/03/30) */
please reach out to us on our facebook page and let us help you. we did not expect delays from shipping that we had. we apologize for this and we are working really hard to revamp our system to better serve our customers. we understand your...

frustration but now we have a staff over 80+ members around the clock to optimize and fix these issues and respond to support and help. we are taking a pro active effort to address this issue. you may reach out to facebook page and provide order number with your concern and allow us up to 24 hours to kindly take care of your situation and get back to you. please be patient with us. we promise to fix this. Big announcement soon......

Hi Ms [redacted],Again we would like to apologize for the inconvenience. We understand how frustrating this must be.  As much as we would like to send it through paypal but that is not possible. Check is our only option to send a refund. Again we apologize.Thank you,Lotus Leggings