Lotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Hopefully They will send the correct size and in a timely manner. Thank you for your help Revdex.com.  [redacted]

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. We did not mean it to happen. We would like to make this right for you. Please send us the photos of the leggings you received and we will go ahead and process a refund as soon as possible. Again we...

apologize.Thank youLotus Leggings

This what they have on their website. Expedited rate usually takes from 2 to 3 days. And they said the order would be shipped in max 5 days. It still haven't even been shipped.

Hi Ms [redacted], We will be sending out a refund check via the mail for the four items that you received which are incorrect. Please let us know what items are those.  Also below is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out!  [redacted]United States  Thank youLotus Leggings

Initial Business Response /* (1000, 16, 2016/11/22) */
We appologize for the inconvienience there was a mistake with our supplier we would like to reship you your merchandise, thank you for being part of the lotus family. If you have any questions please reach out to our [redacted]@lotusleggings.com...

and we will get back to you with an answer promptly within hours.

Hi Ms [redacted],Again we would like to apologize for the inconvenience. We have already processed a reshipment for your order and a tracking # within 3- 5 days. Let us know if you have any question.Thank youLotus Leggings

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience. It is in our policy that you pay for restocking if you wish to return the product. We do understand that in times like the package you received is bad quality or damaged it is our fault and we will replace it...

without question. However we are asking for product pictures in order for us to validate the concern and forward it to our supplier for replacement or refund. If you can still send us the pictures of the concerned items we would gladly refund the rest of your order. Thank you and again we apologize if we have caused any inconvenience.Thank youLotus Leggings

this company is a great company with over 700k items shipped. I understand that your order has issues but we have had a tremendous amount of orders and sometimes one or two orders slip. sometimes its the courier fault. sometimes its factory. we place measures to make sure we are accurate at all times but sometimes mistakes happen. non the less we are here to help customers and fix any issues. you need to contact us at [redacted]@lotusleggings.com or reach out to us on facebook and we would love to help. Revdex.com reports will not be an easier way to solve your problem. our dedicated support is here 24/7 for you.

Hello Ms [redacted] ,We apologize for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded.Thank you for your patience.Kind regards.Lotus leggings

Hi Mr [redacted], Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address:...


[redacted]  Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

I am rejecting this response because:
As Ive said more than once, I no longer have that card or bank account. A check can be sent to my shipping address or I can be contacted for my new card info.

Hi Ms [redacted],First of all, thank you for your feedback, and please accept our apologies for the inconvenience. We work hard to fulfill all orders in a timely manner, but mistakes happen in the process and all we can do is our best to make things right with our customers. We have requested to have...

your order resent. A new tracking number will be sent to you in 5- 7days. Again we do apologize for all the inconvenience. Rest assured we are doing our best to make sure you will receive your order.Thank you,Lotus Leggings

Hi Ms [redacted], We apologize for all the inconvenience we have caused you. Upon checking I can see that your package was delivered January 25, 2017 according to the USPS website. Tracking #  [redacted].  Please let us know if you have any questions. Again we apologize for the...

inconvenience. All the bestLotus Leggings

Initial Business Response /* (1000, 5, 2016/03/15) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a response from Lotus Leggings on Facebook Monday March 14 saying my leggings were lost in transit. I was told I'd be refunded or to wait an additional 5-25 days to receive a pair of leggings. I said I wanted a refund and all they said was they'd contact customer service for my refund. I now am waiting for a response and my refund.

Hi Mr. [redacted], Thank you for your feedback, and please accept our apologies for the inconvenience. Upon checking the order # you sent it is listed under a different name. Can you please confirm if it is under your name or a different one? Thank and again we apologize for the bad experienceThank...

youLotus Leggings

Hi Ms [redacted], Thank you so much for your feedback and we do apologize for the inconvenience. We totally understand your frustration and rest assured that are already discussing this with the team to avoid it in the future. With regards to  your order you can definitely return it to us and...

we will issue a refund.  Thank youLotus Leggings

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. May I please have the return tracking # so I can check and process your request? Again We apologize and rest assured we will do our best to make sure this is resolved asap, Thank you Lotus Leggings

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience. We did not mean that to happen. We can no longer cancel the order since the reshipment was already process when you contacted us. Again we apologize for the delay. Here is your new tracking # [redacted] Thank youLotus Leggings

Hi Ms Magdaleno,Again we would like to apologize for the inconvenience we have caused you. You may go ahead and proceed with your order. We have given you a $25 gift card that you can use. Please enter the code below at checkout.   Gift card code:  [redacted]Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  I have sent information regarding my order and have not yet received the item in dispute.