Lotus Leggings

(The consumer indicated he/she DID NOT accept the response from the business.)
They still didn't fix my problemI had originally emailed them a few minutes after I had placed my order on the same day and asked to change the size I orderedNo one replied to my emails or Facebook messages and they deleted my comments for help off of FacebookI WANT A REFUND IN FULL FOR THE AMOUNT THAT WAS CHARGED TO MY CARD AND DO NOT CHARGE ME A RESTOCKING FEE OR FOR SHIPPING IT BACK SINCE YOU DIDNT FULFILL MY REQUESTI don't want to do business with a company with poor customer service nor do I want to give my money to themThey sent me a tracking number but still didn't change my sizeThe tracking is useless if I don't want it and they didn't fix my problem

Hi Ms *** ,Thank you for contacting us and we do apologize for all the inconvenience we have caused youWith regards to your refund, as much as we would like to issue a refund, the system doesn’t allow if transaction is over daysWe tried issuing you a refund last April 19,but it
just won't go through. We totally understand how frustrating this could be and for that we do apologizeInstead of a refund we would like to offer you a 115% store credit Let us know if there is anything else we can do to make you feel better Thank youLotus Leggings

Initial Business Response /* (1000, 6, 2016/04/18) */
we are sorry for order delays this was due to china holidayhere is your tracking number to helpwe want to make you happy and answer any questions please email us or reach out to us on facebook page and we would appreciate if you close the
case as you have tracking and if you have any concerns our support team will answer itallow us up to hours as we are getting floodedwe are here to help
Initial Consumer Rebuttal /* (3000, 8, 2016/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are seven observable Chinese holidaysWhen I ordered this product, the date was not one of them, which was February 20thAdditionally, their response claims that there is a tracking number providedThere is noneThey are asking me to close this case because they "gave me tracking" when they did not, as well as liedThey also said that they had tried to give me a refund, but had issues with PayPalPaypal draws directly from my checking accountI have had refunds issued easily in the pastThere is no reason there should be an issue now

HiHere is the refund detailWe refunded $13.99 USD on the Visa ending in [redacted].Order #[redacted]Card details[redacted]Refund DI[redacted]Amount $13.99 Lotus Leggings

Final Consumer Response /* (2000, 10, 2016/10/26) */
[redacted]
5:32 PM (0 minutes ago)
to me
After I filed my complaint I finally received my order. I would like to drop the complaint .
Thank you.

(The consumer indicated he/she DID NOT accept the response from the business.)
I have emailed the company twice since Wednesday asking what the consider a "partial" refund (I would like a specific amount before I accepted their offer, as well as when I could expect to receive it). Even though I got a confirmation email stating that they received my email at 2:42 pm on Wednesday, and someone would "get back to me with a response within 24 hours", I have still yet to hear back from them. I do not trust this company to actually issue a refund when they ignored my emails for months and now can't even respond to this email regarding this case. If the company were to provide me with a specific and acceptable numerical value and a timeline in which I could expect said refund, I would likely accept their response, however I cannot get a reply back from them regarding this matter.

Hi Ms [redacted],We apologize if we are unable to get back to you right away. We have already refunded $55.96 into your account. Please let us know if you have further questions. Again we are truly sorry for what happened and  for all the inconvenience.Refund Details:Order#[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$35.96Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 3, 2017, 10:22AMRefund reasondelayed orderAll the bestLotus Leggings

Hi Mr [redacted], We apologize for all the inconvenience this has caused you. We did not mean it to happen. We have already processed a refund to your account ( details below) Again we apologize and rest assured we are doing our best to ensure this doesn't happen again.   Order[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$58.93Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedDec 22, 2016, 5:21PM  Thank youLotus Leggings

Hi Ms [redacted],Thank you for your response. We have reshipped your leggings with Tracking #[redacted] . You may check status here http://www.17track.net/. Again we apologize for all the inconvenience. Let us know if you have any question. Thank youLotus Leggings

I am rejecting this response because:
I tried to (politely) deal with this issue so long ago that I no longer have the leggings. It is ridiculous that Lotus Leggings would assume I would still have the product after over a 7 month delayed response on the part of the company. The state in which Lotus Leggings operates had to get involved in order for the company to respond! The lack of communication and terrible customer service puts an undue burden on the consumer. The email I received was accurate in that Lotus Leggings has delayed responding which caused inconvenience in my life. For these reasons, I would like a full refund. Thank you. [redacted]

Hi Mr [redacted],   Thank you for contacting us and we do apologize for the inconvenience. A refund was already processed last Jan 4,2017. See details below Order[redacted]Card details[redacted]Authorization key20347051771#9004#refundMessageThis transaction has been approvedAmount$37.94Refunded items1 ? WE’RE ALL MAD HERE ATHLETIC LEGGINGS - M002-003-007-001GatewayAuthorize.netStatussuccessTyperefundCreatedJan 4, 2017, 8:02PMRefund reasonOOS >> https://lotusleggings.freshdesk.com/helpdesk/tickets/89712 Thank youLotus Leggings

Initial Business Response /* (1000, 14, 2016/11/29) */
We apoligize for the inconviencine, there were techinical errors with the supplier, we have reshipped you the merchandise,If you have any questions please reach out to our [email protected] and we will get back to you with an answer...

promptly within hours.
Initial Consumer Rebuttal /* (2000, 16, 2016/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm accepting this response, but I would like to note that I still believe you handled this situation poorly. I attempted to message your company one more time on Facebook, a couple of days after I had seen you read my first message asking for help and you blocked me, therefore it didn't go through. What an awful way to treat your customers... Thank you for eventually following up almost two months after the complaint. I do appreciate that.

Hi Ms [redacted],We apologize for all the inconvenience we have caused you. I will now request for a refund for your order from our processing department.Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi [redacted], Thanks for posting your feedback. We’re sorry to hear about your bad experience with us. We’re a growing company and that growth is never without its mistakes. We’d like to try to make things right. Please give us your return tracking number so we can assist your further. Again we...

apologize for the inconvenience.Lotus Leggings

Hi Ms [redacted], Again we would like to apologize for all the trouble. You can go ahead and return the item and we will waive the restocking fee. Also we are sending out a refund check via the mail, this is the name and the address we have on file is this this the correct recipient information of the refund? [redacted]   Please send us also the return tracking or the receipt. Soon as we get a confirmation from you we can send it on out!  All the bestLotus Leggings

Dear [redacted],We apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated...

fairly.Sincerely,Lotus Team

Hi Ms [redacted],Again we apologize for the inconvenience. Unfortunately our Middle Earth Leggings is no longer available. Here's what we can do. We can give you a store credit same amount as the Middle Earth Leggings so you can order a different leggings of your choice. Again we apologize, rest assured we will do our best to resolve this ASAP. Let us know if there is anything else that we can do to make you feel better.  All the Best Lotus Leggings

Hi, Here's the refund detail:We refunded $49.97 USD on the Visa ending in [redacted].Order#[redacted]Card details [redacted]Refund ID[redacted]Amount $49.97 Thank YouLotus Leggings

I am rejecting this response because:
It will cost me £10 to return the leggings. I don't see why I should pay to return the leggings to you - they're faulty and therefore it is your responsibility to cover the cost of postage or to refund me in full on the basis of the photos. I also resent the fact that it has taken me 40+ emails and 3 months to get to this point - you should refund the money purely on the basis of the time I have wasted dealing with your unfit for purpose customer services. As a point of fact - it is not an occasional email that is lost, it is every single one as far as I can see - I have since received another email from your company stating that a replacement is being offered which will be the third time I have received a completely inappropriate and circular response from your team - it is as if you have 3 stock responses which are sent indiscriminately when customers complain. Ridiculous. In fact the response you have posted on here is the first email I have received that is actually in response to my complaint and not copied and pasted from some word file that all your reps seem to have access to.

Hi,Thank you so much for the information, I have already requested a reshipment for your order, We will send you the tracking# as soon as it is available. Again we apologize for the inconvenience. Thank youLotus Leggings