Lotus Leggings

Hi Ms ***,thank you for contacting us and we apologize for the inconvenience.I will now request for a refund from our processing department.Please allow 3-banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi Below is the refund detailsMs *** can check with her bank how long before it reflects to their account We refunded $USD on the Visa ending in ***.Transaction details from the payment gatewayOrder#***Card details*** *** *** *** ***Refund ID***MessageThis transaction has been approvedAmount$63.96Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:55PMRefund reasonOrder not receivedLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.Please send refund in the amount of $to:*** *** *** *** **
*** ** ***

Initial Business Response /* (1000, 5, 2016/04/25) */
we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't
already or reach out again to support on fb page or directly to sitewe are here to serve you
Initial Consumer Rebuttal /* (3000, 7, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not resolve the problem or offer a resolution to the problemThe order was said to be shipped over a month ago and never arrivedAt this point I want a full refund

Hi Heather,
We apologize for the inconvenience there was a mistake with our supplier we would like to reship you your merchandise, thank you for being part of the lotus familyIf you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours
Sincerely,
The Lotus Team

Hi Here's the refund detail.Please let Ms *** know that the amount may not appear in their account right away they have to call the bank for thatWe refunded $USD on the *** *** ending in ***.Order#***Card details*** *** •••• •••• •••• ***Refund ID***Amount $51.92 Thank YouLotus Leggings

Hi Ms *** Thank you for contacting us and we apologize for the inconvenienceAs mush as we would want to send your overnight or in days we can't do thatThere was some technical issues that resulted with the failed delivery of your orderI know the wait was too long and we
apologize for thatWould you like to wait for another 5-days for the items to be reshipped or a refund instead?Lotus Leggings

Hi,We apologize if we are unable to get back to you right awayWe have already refunded Ms ***Please check refund details belowAgain we are truly sorry and did not mean to cause this much inconvenience Order#***Card details*** *** *** *** ***MessageThis transaction has been approvedAmount$47.98Refunded items? FAIREST OF ALL ATHLETIC SET - SSET-Swhite-S? PUMPKIN KING ATHLETIC SET - SSET-JackS-SGatewayAuthorize.netStatussuccessTyperefundCreatedDec 18, 2016, 1:21PM All The bestLotus Leggings

(The consumer indicated he/she DID NOT accept the response from the business.)
This answer is NOT acceptable, I do NOT want a reshipmentI want a REFUND of $back to my credit card that I used for payment initially!

(The consumer indicated he/she DID NOT accept the response from the business.)
If you think waiting this long to respond is going to mean I do not have all emails you are wrong! I have ALL communications I have made and attempted to make with no responseIncluding admitting to me via the Facebook site (which have since blocked me rather than dealing with the situation) that it is the companys fault! So far you have done everything to treat me unfairly
First order that went through Invoice ID: *** paypal Transaction ID: ***
Second order Invoice ID: *** and paypal Transaction ID: ***
This is all I have as I never recieved a proper invoice from your company only paypal! I dont see how you cant get it from my email when there was no problem with this in the past
Awaiting my reply and refund
***

Hi ***,
We apologize for any inconvenience you have experienced with us.There was a mistake with our supplierWe will reship your product and forward a tracking information to your emailWe invite you to reach out to us at [email protected] with any questions or further inquiries,
and we'll get back to you ASAP
Sincerely,
The Team at Lotus Leggings

Initial Business Response /* (1000, 9, 2016/04/06) */
we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't
already or reach out again to support on fb page or directly to sitewe are here to serve you
Initial Consumer Rebuttal /* (3000, 11, 2016/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already contacted the company multiple times, and have not received a responseI still have not received the leggings and would just like a refund at this timeI received one response form the company asking for the order number and to explain the issue, which I started the email with! I sent them the order number and still have not received any responseThis company has awful customer service and has no intention of contacting me
Final Consumer Response /* (450, 15, 2016/04/13) */
From: Yahoo (mailto:***@yahoo.com)
Sent: Wednesday, April 13, 7:AM
To: ***@greensboro.Revdex.com.org
Subject: Fwd: Please review your purchase of x AMERICAN ATHLETIC LEGGINGS
I did not respond to this email as I have not received the products yetMy credit card company did give me the credit back but I do not know if they were in contact with the company or not
Sent from my iPhone
Begin forwarded message:

Hi Ms ***,Thank you for contacting us and we do apologize for the inconvenience and the delayThis complaint was actually closed as resolved the moment you responded agreeing to the refund check which is why we did not see it right awayHowever we have already sent the check last week and will be there anytime soonAgain we apologize for all the trouble. Thank youLotus Leggings

Hi Ms ***, Again we would like to apologize for all the inconvenienceWe would like to make this right for you.We will be reshipping all your orders again and would like to make sure we have the right informationSoon as we get a confirmation from you we can send it on out! Here are the listSYLVESTER AND TWEETY ATHLETIC CAPRI - 2X GARFIELD LEGGINGS - 2xLotusX™ Starry Night Leggings - 2X will be replaced to LargeGLACIER ATHLETIC CAPRI - MCHERRY BLOSSOM ATHLETIC CAPRI - XL Thank you Lotus Leggings

Initial Business Response /* (1000, 5, 2016/01/26) */
our customer support has taken care of her issueif there are concerns or issues please reach out to our fb page or [email protected] for help to get your problems addressed and fixed and close this complaintour support team process
over inquiries a daywe help everyone and sometime there are some miscommunications but we take care of our customers within hours per inquiryplease reach out to us and we will take care of this for you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This business finally refunded my money after several emails over many weeks

Hi Ms ***,Thank you for your feedback, and please accept our apologies for the inconvenienceIt seems like your order is stuck in transitPlease let us know how you would like this to be rectifiedYou may choose to have your order reshipped or refunded.Thank you for your patienceLotus Leggings
Support

Hi Ms ***,We do apologize for all the inconvenience it has caused you. We did not mean to all this to happen.We have refunded your account. Here's the refund detailAlso take note the amount in here was already converted to US dollarsOrder#***Card details*** *** *** ***
***Refunded byLotus LeggingsAuthorization key***MessageThis transaction has been approvedAmount$53.93Refunded items? LotusX™ Camo Leggings - XL / GreenCAMO2-? MERMAID ATHLETIC LEGGINGS - XL / DARK MULTI-COLORED004-003-001-001GatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

Hi, We apologize for the late responseHere is the tracking # *** of the package that we reshipped for the customerAgain we apologize for all the inconvenience.All the bestLotus Leggings

I’ve ordered several pairs of leggings and a dress from their siteThey shipped it out and the tracking number doesn’t work telling me it would arrive within 1-weeksWhen I called and asked why I haven’t received it they told me it was “lost in ransom” and they’d send me another pair outI
haven’t received any confirmation in this and still haven’t received my orderUpon looking on your site at other complaints, there’s been several people receiving the same excuse as well as being sent back and forth between their hotline and email supportWhich is what I’m going throughPeople, like myself, get charged over $for these leggings and they never arrive

I am rejecting this response because:
Here is the requested photo