Kohl's Corporation

Upon review of order [redacted], a refund has been processed back to the form of tender used in the amount of $34.91. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We...

apologize for any inconvenience.

Our customer spoke to our Corporate Refund department. They have resolved our customer's concern as of August 02, 2016.  Any other questions, they would need to contact ###-###-####.

We emailed our customer a $20.00 Kohl's Cash to the following email: [redacted] on January 07, 2017. Also, 2 credits were applied to our customers Kohl's Charge ending in 3971. One credit is for $7.41 and the other is for $14.43. We apologize for the inconvenience and frustration our customer...

experienced with her online order.

We will be happy more than happy to research our customer's concern. Does the customer have a copy of the receipt for the return available?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am satisfied with the credit of 25.00 which was what I walked for on day 1 but was refused.  No one has contacted me from the business, if they did they have not left any messages I check my messages daily.
Regards,
[redacted]

We will be more than happy to look into our customer's complaint. Please have them provide a copy of their receipt so we may research further.

We regret to hear some of the customer's desired merchandise was canceled. . We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our...

vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers and on Kohls.com. Additionally, our records show all applicable items from Kohls.com order #[redacted] have been shipped. We apologize for any inconvenience.

We apologize for the missing order. We issued a refund for the order in full to the customer’s original method of tender, a Visa card, on December 11, 2015. We are sorry the refund has not posted to the customer's bank or credit card account. To research this further, we need a copy of the customer’s monthly Visa card statement showing the absence of the return that should have posted around 12/11/15. We ask the customer to please e-mail a copy of her statement statement to [redacted] or fax it to Kohls.com Support at ###-###-####. We ask the customer provide her name and order number on the fax. With this information, we will be able to research issue further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's has failed to answer the other question at hand as to why their social media staff refuse to respond. Someone in this department needs to be re-coached, or, ideally, fired. Kohl's has yet again committed to ignoring their customer by not fully answering the questions I clearly laid out in this complaint. Is reading difficult for Kohl's staff?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will consider this matter closed when I am credited the $70 in Kohl's Cash I am owed.  I recently placed Order# 4431776298 and would like the $70 to be applied against that order and back on the card I used to provide payment. Given that I have had no replies to my emails via Kohl's directly, I am only comfortable closing this matter through the Revdex.com since that's the only way I've been able to receive a response.
Regards,
[redacted]

Upon review of the order [redacted], our...

records indicate there were no
known system errors at the time the order was placed. He will
need to return the item to his local Kohl's store or we can schedule a UPS
pick-up for the item and process a return back to the credit card used. We are
unable to refund the charge back to his credit card without the merchandise.
Also the customer’s order total was $46.59 before the shipping cost was added,
therefor not qualifying the customer for free shipping. Due to this we would be
unable to accommodate the customer’s request for shipping reimbursement.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls is asking for the SKUs (again).   Already provided all info in my letter, email and the live chat with Kohls. Here it is again... I ordered TWO BLACK Vera Wang tights, two pair - SKU on the invoice says 89028994. I ordered two pairs of Black tights. Kohls sent me two pairs of GREY tights. I need Kohls to send me the correct items (2 pair of black tights). I also need Kohls to provide me a return shipping label (at their expense) to mail the wrong items back. I want the wrong items picked up from my porch (at Lohls expense amd by Kohls setting up a UPS pickup from my porch. I shouldn't have to drive to UPS AND I shouldn't have to drive to Kohls to exchange these. This is Kohls error and they need to fix it. I am so unhappy with Kohls service. They have replied to me in email twice, asking me to "cooperate by coming into a store to exchange". Not doing that. Kohls needs to fix their mistake, take accountability and send me what I ordered a month ago!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Actually, that information was provided as you can see for yourself. Also, they have the order number and have full access to my account information so lying about it is quite silly. Kara [redacted]
[redacted]
Regards,
Kara Cooper

Our
records show a return for the missing item from Kohls.com order #[redacted] was
processed on 12/22/15, back to the customer's Discover ending in [redacted]. We
advise our customer to allow 10-14 business days for the credit to appear. We
apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if they are able to provide me with the help and information requested then I will accept this matter as closed 
Regards,
[redacted]

Here is the invoice I received with the dark grey sweater instead of the color I ordered. If you please also forward this to Kohls. I really am thankful for the help. Thanks!

Upon review of our customer's inquiry, our customer would need to contact ###-###-#### and speak directly to a representative to assist further with her return. They need information verified prior to processing her return.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The matter has been resolved I received 40.00 worth of gifts cards in mail and apology from Kohl's on January 30,2017
Regards,
[redacted]