Kohl's Corporation Reviews (2419)
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Kohl's Corporation Rating
Address: N56W17000 Ridgewood Dr. - Corporate Office, Menomonee Falls, Wisconsin, United States, 53051
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am still waiting on an email that was supposed to be sent to me on 01/04/16, and it is now 01/07/16. I have not received anything in the mail nor has this issue been resolved. I am still one nightstand short and it's been over a month.
Regards,
[redacted]
We have processed a return for our customer for Order XXXXX9179 in the
amount of $25.06. Our customer will also be receiving $11.00 in Kohl's Cash
emailed to her to the email provided on the order. We also will mail out our
customer a $30.00 gift card for the inconvenience and frsutration she
experienced.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Well, I must indicate that on my receipt there is absolutely no indication that there is a thirty day policy. I am one valued customer they will lose if they fail to accept the product back because my receipt does not indicate such. I will return every piece of merchanize that I have at my house back to their store. They are very untruthful
We received the customer's complaint through a different channel. The customer has been advised his information was not released and is protected. In addition, an order was placed for the correct item.
Per the customer's request, we have closed his account and any remaining balance on the account will be mailed to him.
Kohl's Cash can be used only during the dates specified on the coupon. Kohl's Cash promotion periods are always advertised on the Kohls.com homepage, our advertisements and at checkout, you will see a message stating how much Kohl's Cash was earned and the expiration date. We apologize for the...
incorrect information she may have been provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
they never did try to help me with the multiple charges and orders...these were all due to the khols workers negligence not my own...they placed the multiple orders which caused multiple charges and im still going to receive 2 of the same orders and im still going to have to wait for my funds back when I return the duplicate order put in by them....
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The customer has received the full refund amount as the shipping has also been refunded back to the form of tender.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Kohl's prides themselves on a "No Hassle Return Policy". I am able to pull the exact date of the transaction, the exact amount, pick out the exact register that I purchased the earrings from, and show a certified bank statement. I will not accept a store credit for an item that is defective. The quality of the jewelry is sub par but it was intentionally purchased from Kohl's due to the No Hassle Return Policy. Due to the sale the earrings were purchased during, with the combination of coupons, the jewelry appeared to be a good deal. In response to the company's proposal and explanation of their policy :1. I missed the 12 month period by 1 month. I believe that is a bit different of a situation being that it was 1 month and not, for example, 5 years.2. If I had my receipt, being a non-kohl's purchaser, I would receive a full refund even if it was 10 years down the road. Again, the fact that I missed the cutoff time by 1 month is such a trivial matter for a company the size of Kohl's.3. There are no even exchanges of equal quality earrings for the same price. Further, now that I see the quality of the jewelry, I have no desire to process an even exchange for a lesser quality item that will potentially have the same issue4. Again, I want a full refund since my jewelry was defective. I do not want a store credit. 5. A member of Kohl's management admitted that they wouldn't submit a corporate-issued refund if they were in my position. Why would I, as a customer, feel anymore confident or comfortable in that process? Lastly, again, Kohl's management expressed to me how I was not the first customer that had an issue with the statement that is printed on the back of Kohl's receipts. The statement does not state any of the specifics other than a full "no hassle" return policy regardless of when the item was purchased. This makes Kohl's appear deceitful as a company for not outlining these items for their customers. Why am I not the first person this has happened to and change has not taken effect? Additionally, I am actually requesting a cheaper price on the product than what I would be entitled to for a store credit. The amount that I paid for the earrings is actually cheaper than the most recent sale price. That should act as additional credibility on my part of wanting an honest and fair exchange. A faulty item was purchase, I would like a return on my money. ]
Regards,
[redacted]
We apologize for the inconvenience the customer experienced. Kohl's return policy is posted in our Customer Service areas, on the back of our
sales receipts, and on our website at www.kohls.com for our customers'
convenience.The following is an overview of our return policy:With a original...
receipt:•A cash or credit refund based on your method of
payment•An even exchange•A Kohl's Merchandise Credit•A
corporate-issued refundWith a gift receipt:•A Kohl's Merchandise
Credit•An even exchange•A corporate-issued refundWithout a
receipt:•A full refund on your original tender if you paid with a Kohl's
Charge or any other major credit card•An even exchange•A Kohl's
Merchandise Credit based on the lowest 13-week sale price•A corporate-issued
refundIf the original purchase was made using a check, the customer will
receive cash if you have your original receipt. Without your receipt, you will
receive a KMC based on the above policy.For your security, we may ask
for a valid form of identification.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This IS acceptable to consumer. Please just note how she will receive the gift card, and when.
Regards,
[redacted]
We thank our customer for contacting Kohl's
Department Stores about their cancelled order. I regret to learn that the items
were not available when the order was submitted online. We make every effort to
ensure that we have enough merchandise to meet the needs of our customers.
However, on...
occasion, an item may out-sell our expectations or we may not
receive the anticipated stock amounts from our vendors. In addition, please be
advised that the selection of merchandise may vary by store. In the case of our
recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials
were available while supplies last. Our products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availability. This information is stated on the back of our sales
flyers. We apologize for any inconvenience this may have caused. We apologize for the inconvenience and frustration this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This represents failure to honor the return policy stated on the receipt for the merchandise.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company only credited a portion of my complaint, not the full amount.
Regards,
[redacted]
We are unable to locate a Kohl's Charge account with the information provided. We advise the customer to reply with the account number so that we can research this further.
We regret to hear the customer continues to endure frustrations with our company. As previously stated, we are unable to resolve the customer's concerns with the provided information. At this time we advise the customer to reply with a detail account of how we may assist them if they would like assistance via Revdex.com.
Store associate fail to tell consumer about the policy.
The customer needs to reply STOPALERTS, not only STOP to 56457. That is the only way to stop mobile alerts.
We are more than happy to research our customer concerns. Is the customer able to provide an order number so we may research further.