Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've been  trying the number that I was given since January 19th and NO ONE answers some days I'm on hold for more than 30 minutes. To resolve this issue I would appreciate someone crediting my KOHLS charge card with the merchandise credit. If I was issued a check as I was told by the sales associate this problem would have NEVER existed!
If I need to speak to a corporate refund associate please call me at ###-###-#### since they don't answer the phone.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Lorraine [redacted]

Our customer needs to speak to our Corporate Loss Prevention Department. It appears we have attempted to reach out to her numerous times to discuss her corporate refund and have been unsuccessful at making contact with our customer. Once she returns our call, we will be happy to issue her refund as...

soon as possible. The number she can contact us at is ###-###-####.

We advise the customer to return to the store with a copy of this complaint indicating our response. As stated we are able to look-up purchases made via a Kohl's Charge account as far as 18 months. We are unable to process a refund without the physical merchandise.

We apologize to our customer for the length of time
it has taken to resolve their concern. The refund for order 4776154301 was
processed on 03/11/2016 for the Dream On Me Vogue Stroller in...

Light Blue for $28.61 credited back onto our customer’s Kohl’s Charge
account.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I HAVE SUBMITTED THE REQUESTED INFORMATION NUMEROUS TIMES, here it is again:Order # [redacted] Order Date 07/21/2012Sku# [redacted]Open Front Cropped Jacket, Color Taupe, Size M. $54.50 plus 7.5% CA sales tax
Regards,
[redacted]

Upon review of our records, it does show the return was successfully applied to the Visa ending in 2312. The customer would need to contact the bank to discuss the return credit being applied to a new card since this transaction took place originally over 4 years ago.  At this time we consider this matter closed.

Upon review of our customer's inquiry regarding Order
4478625168, it appears it is a duplicate order. The customer did confirm
receiving the original order in full and is responsible for her balance of $984.20.
The reason she did not receive credit on her Kohl's Charge is because she was
not...

double charged for the items in question. The items were sent in error.

Our records show that this package has been delivered to the
shipping address the customer entered when they placed the order on Kohls.com.
In cases like these, we are unable to issue a pickup. We...

suggest the customer contact
the current resident to see if they have the package for the customer to pick
up.

Our records
show the customer should have received their anticipated refund at this time.
If the customer states that have not received their refund, we advise the
customer to contact our Corporate Refund Department directly. They can be
reached at ###-###-####. We apologize for any additional disappointment.

Kohl's reserves
the right to correct any errors, inaccuracies or omissions and to change or
update information (including, without limitation, information related to text,
pricing, availability and product descriptions) at any time without notice
(including after you submitted your order and confirmation was received). Regrettably
this was not a Kohl’s Cash earning period. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If only you considered taking money from customers and making them jump through ridiculous hoops to get a refund be unacceptable.So when I receive an official statement, how am I supposed to send it to you? Because if I scan it, it will be sent as a PDF, which is apparently "unacceptable."
Regards,
[redacted]

We have confirmation that the package was provided to FedEx.  It would be FedEx's responsibility to reimburse our customer since it was a shipping issue. Please contact FedEx for further assistance. At this time, we consider the matter closed.

We will be happy to research further on our end. Does the customer have a receipt for the return?

Please inform our customer we stand behind our previous response. Our records indicate $36.30 was credited back to the VISA gift card ending in 0734. The customer needs to partner with the issuer of the VISA gift card for a replacement.

We apologize for the experience. Per our return policy, as long as the customer had his packing slip, a refund back to the form of tender used should have been processed. The customer is able to return through the mail in a prepaid package or if the customer would like to receive an immediate...

refund, he would need to return to the store and speak with the Store Manager to process the refund. Upon review of the order, the items were paid for using a MasterCard as this how the customer will be refunded.

We have processed a return for Kohls.com order #[redacted] on 11/11/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience. Additionally, we advise the customer to update their shopping profile before placing any future orders. We apologize for any...

inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

We were unable to find the customer's rebate with the information provided. At this time we advise the customer reply with their rebate tracking number for further research.

I totally dis agree. Since I have received the Khols cash the stores have always accepted the Khols cash after the date. Whoever has replied to this email is stating they only accepted by the expiration date and that is totally false. I feel I am being ripped off due to a change which a simple email or simple letter would have cleared up. If this is how Khols is going to treat their loyal customers this is very sad.  I still think they should honor the old Khols cash and not make any exceptions after the Chang on August 1st. I'm sure a lot of customer did not know. I would even accept a letter to present to the store to use my Khols cash. I am not asking for money I just want what's fair. This is not ten dollars this is eighty dollars.  I would also like the name of [redacted] of Khols and or an address as I will be reaching out to all.  Please help to resolve this. Khols is a multi billion dollar company, and it's just not fair. [redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spoke with the manager last Friday afternoon and he said he would put Kohl's cash in the mail for me that day, as of May 19th (week later) I still have not received.  I don't think I will be going to Kohl's anymore, as they do not seem to appreciate their customers.
Regards,
[redacted]