Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I followed their FAQ on how to handle lost Kohl's Cash. I took the receipt to my local store and they told me nothing could be done without the pin. This was on 10/2, the same day it would expire if I was not able to use it. I came home and sent a message to Kohl's. I received a very nice reply with an apology and instructions to place an order and I would be given a $10 credit once I sent my order number. I placed an order on 10/3 and sent the order number. Then I was told they would not give me a credit because I did a 'store pick up.' There was not restrictions on how much I ordered or how I had it shipped/picked up. I sent numerous emails simply asking them to honor their promise but to no avail. Once I said I was filling something with the Revdex.com, they told me to have the clerk at the store call them so they could walk them through how to give me a $10 credit. By this time, I've been jumping through hoops and was tired of it. I feel asking for my entire order to be credited was not asking too much. The order was less than $50 because I picked it up at the store. 
Regards,
[redacted]

We apologize for the multiple contacts the customer endured to resolve her concerns. The customer's recent experience is not truly indicative of our services. We have addressed the customer's concerns, corrected and errors, and attempted to rectify the matter. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount the was returned to us is what was paid on the credit card.  We have not received any amount of money or credit for the return of the wrong item.  We originally purchased the air mattress with gift cards on May 16, 2017 order #4[redacted] when the wrong item was sent to us.  We we told by the service department, via online chat, that we had to reorder the air mattress and we would be credited the amount of the purchase.  We reordered the air mattress on May 20, 2017 order #8919415059 and we returned the stove that was wrongly sent to us.  We are looking for the refund of the price of the air mattress that we had to repurchase since the wrong item was sent to us in the first place which was not our fault.Also, I kept records of all the chat logs telling us that we would be refunded for the purchase of the air mattress after the wrong item was returned, which is has been.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 This complaint was closed based on kohl's claiming they were sending the refund. This has not happened and customer service can't confirm that anything was sent. Kohls needs to refund me or send the item, otherwise this is theft and fraud .
Regards,
[redacted]

The interest charge of $2.40 has been removed from her account. In addition, the credit has been refunded back to her account as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I filed this complain I stated I received a partial refund which I didnot. I received a refund for an online purchase #4343971801 that what Ireceived. I also bought a coffee make in store #249 Monroe st. Toledo oh.$268.11. That is what has not been refunded. I apologized I had brainsurgery and got the two confused. I did send  copy of receipt as requestedto Kohl's. It clearly states in store purchase at store # 249. The coffeemaker item numbers are even different that is why the amounts differ.
Regards,
[redacted]

We did contact our customer directly to attempt to resolve our customer's concern.

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products....

The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. Kohl's stands by it's Electronics Premium Policy.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Payments must be posted to the account by 7:00pm Central Standard Time. We stand behind our previous statement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As previously stated, had I been supplied with your policy prior to broken promises from two of your reprensentatives, this response would suffice.The lack of empathy in your response is ridiculous and I will never return to Kohl's as a customer.
Regards,
[redacted]

Upon review of our customer's Kohl's Charge account, we have taken the necessary steps to update their credit profile to reflect as current with zero delinquencies. We advise our customer that it may take up to 60 days for this information to reflect on their credit profile. A letter was mailed to...

our customer and may be used as evidence of the correction in process, in the interim.

We are more than happy to research our customer's concern. Is the customer able to provide the promo code she was attempting to apply on the order.

At this time we are unable to process international credit cards or ship outside the continental U.S. (except for Alaska, Hawaii and APO/FPO's). Upon review of the order, the items order were delivered to the shipping address listed on the order. If the customer did not retrieve the items from the...

address listed, we advise her to reply advising this so that we can investigate further. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The value of the items has no bearings on the actions of the agent and as for the order, there was a $50 gift card (SCREENSHOT047) that would have covered the last version of the order. His negligent actions of erroneously entering the wrong CVV2 number when I stated the correct number is a result of further damage not concurrent damage as it pertains to actions after the order was made. The issue is not the order. The issue is that the agent continued negligence of putting in the wrong information and not clearly listening to the correct information. If it was wrong 3 times then actions should have stopped. As one who work with customer credit cards, my job have a SOP that states after 3 declines you cannot take that credit card as it may be stolen, marked for destruction or inactive which would not put the business in harms way. As attached I have given you a copy of the actions of the agent as he try to charge my debit card. If you need further proof I can forward the original email with the bank's representative's email address (SCREENSHOT048) that this attachment originates to show the validity of said attached document. I want to resolve this without going through other channels to resolve it.
Regards,
[redacted]

I did Not request refund , the error was on kohls part I asked for items to be reshipped and not for credit. But kohls said they are uncapable to process the reshipment of my order. Yes I did use kohls cash with anticanticipation that I would receive the order, for kohls to penalize me for their error is poor customer service on their part. I am including 2 of my email responses requesting all I wanted was the items I ordered.

Upon review of recent order, we can confirm the items were not properly shipped causing a mis-ship of the order. We have measures in place to ensure matters as such are reviewed internally. A refund has been processed back to the form of tender used. We are unable to speed the processing...

time of the credit. We apologize for any inconvenience caused.

Our records indicate our customer submitted an order on 11/23/15 that earned a Kohl's Cash coupon. This coupon was issued on 11/23/15 and sent to the customer via email to the same email address that is listed on this complaint, which is the same email address listed on the customer's order. ...

The advertisement for Kohl's Cash provided dates for both the earning period and redemption period - Earn Kohl’s Cash® November 23, 2015 through November 29, 2015; Redeemable in store and online November 30 through December 6, 2015. We are unable to reissue an expired Kohl's Cash coupon.

We apologize for the frustration our customer experienced with online Order 6201907263. We have processed a return for our customer for the missing item. We applied a credit to the customers Kohl's Charge ending in 0187 for $39.81 and emailed her Kohl's Cash in the amount of $12.31. We also applied...

a $30.00 credit to her Kohl's Card for the inconvenience.

We stand by our previous statement, and consider this matter closed.