Kohl's Corporation

We apologize for the inconvenience and frustration our customer experienced with their online order. It appears our customer has reached out to us via a different channel and her issue has been resolved. At this time, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review, our price match policy indicates we will match the price of any competitor that has an actual store not an online store only. In addition to a price match, a customer is only able to receive/ use up to 15% off on the purchase. We are happy to credit the customer for 30% off and the $15...

credit however we are unable to match the price of the items. Please note, the items the customer purchased are technically excluded from promotional discounts as stated on our website however we are making a courtesy adjustment in this case.

Kohl's does stand by it's previous statement. At this time, we consider this matter closed.

Upon review of the order, we can confirm a refund was processed for the order on 01/15/15 and mailed to the customer on 01/19. However, the incorrect mailing address was listed. We have remained the Kohl's Merchandise Credit out to the customer. Please allow 10-14 business days to receive it. We...

apologize for any inconvenience.

Revdex.com:If Kohl's will replace the damaged item, accept the gift card, and NOT demand a credit card number I will accept their response. IF however, when I attempt to reorder the replacement item and Kohl's demands a credit card number I WILL be contacting the Revdex.com again!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory ONLY IF Kohl's does NOT demand a credit card number when I attempt to replace the order!
Regards,
 
[redacted]

We apologize for the confusion regarding our customer Kohls.com order. At Kohl's online checkout, you can only redeem 1 percentage off promo code and 1 shipping promo code. Below is our discounts/promotion inquiry from our site. The 30% promo code was applied, but not the 15% percent because it uses...

the greater amount to maximize your savings.  I have multiple promo codes and discounts.  Which ones can I use on my order?• Only ONE sitewide percent-off promo code can be applied to an order.• MULTIPLE dollar-off coupons (like Kohl's Cash and Rewards Cash) can be added to an order.• MULTIPLE department-specific dollar-off or percent-off promo codes can be applied to an order.• ONE sitewide percent-off promo code CAN be combined with MULTIPLE department-specific dollar-off or percent-off promo codes, but are applied separately (see details below).• Sitewide dollar-off promo codes CAN be combined with sitewide percent-off discounts, but cannot be combined with similar offers.• A free shipping promo code CAN be combined with ANY other promo codes or discounts on your order. Shipping promo codes are handled separately from other promo codes and coupons that apply to the merchandise on your order.• A maximum of four promo codes can be applied to an order. (There is a limit of two promo codes on a mobile device.)

We stand by our previous response. If the customer requests to speak with someone directly regarding the matter, they may contact us at ###-###-####.

We apologize to our customer for the inconvenience they have experienced. As of today, we have processed a return in the amount of $102.08 for order number [redacted]. This adjustment will reflect on our customer's billing statement. We regret our customer had to contact us multiple times...

before this matter was resolved.

It appears our customer has already been credited as of February 05, 2017. For Order 7709702165, we processed a credit for $74.36 on January 17, 2017 to their Kohl's Charge.  For Order 6971824737, we applied two credits, one in the amount of $21.25 and the 2nd for $19.57 which was applied to...

the Kohl's Charge tendered.  Please advise our customer to allow 3-5 business days for this to post on their account.

We regret the customer failed to receive their Registry Rewards. We have submitted a request to place their Reward on front end processing to be issued as soon as possible. We advise the customer to allow a few weeks to receive this. We apologize for any inconvenience.

Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced. Regrettably, we are...

unable to accommodate your request to honor the Kohl's Cash. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Im not sure why they informed you that they were not at fault, however they did finally correct their mistake by sending UPS to retrieve the package which they delivered to the wrong address and they also refunded me, after many correspondences back and forth with their executive team.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In May 2014, I ordered a converse shoe, order # [redacted], the other never got delivered because it got lost according to Kohls customer service after I had made several call to them to inquire. In June 11, I ordered and paid for the same shoe with order #[redacted] to be delivered at the [redacted] Store. I was at the store on June 13 to pick up the shoe and realized it was the wrong size. I returned the shoe to the store the same day and ordered the correct size via phone call to customer service (from the kohls store). The order number for this is [redacted]. As you can see from the attached statement for June, there are three different purchases that matched the three order numbers mentioned above. I am yet to receive the refund for order number #[redacted] which was returned in store. The one for order number [redacted] was never delivered because it was lost in the mail. I think kohls screwed up the return and swapped them. As you can see from the statement for payment and credit, they labeled #[redacted] as a return to the store (39.97 plus shipping of 7.53). This order was lost and never returned to store, the other that was returned to the store was #[redacted]. Also, please note that prices are different for each other because the shoe price reduced due to sale and I had coupons to use for the last order.This matter is dragging forever, I spent countless hours on the phone trying to resolve this, each time I explain to them, they apologize and admit their mistake and promise to credit my account but they never do.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I want the whole amount refunded.  Kohl's refunded $30.32.  It should be $30.91, the amount they erroneously charged to my account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by a customer service representative on 11/11/14 and was told a refund was issued on that date, but it would take up to 7 days for it to process. It has been 9 days since then, and the credit is still not reflecting on my account. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I will accept their solution; although I do not appreciate them sending a gift card that requires me to shop at their business again and take another chance that we will have the same problems.  I would much prefer that they had of just refunded the money so I can shop elsewhere. 
Regards,
[redacted]

Kohl's apologizes to our customer for the length of time it has taken to resolve her concern. We have refunded her necklace for $18.46, the amount paid. She can expect this back onto her original form of tender within 7 business days.

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled. We advise the customer return the mis-marked merchandise to the store. Please notify [redacted] that the product is mis-marked, and [redacted] will be able to remove the product from the floor. If you would like to purchase an alternative scale, please inquire with the store management in regards to inventory. We apologize for the inconvenience.